• Responsible for the administration, optimization, and support of Microsoft 365 services across an organization. • Ensure reliable, secure, and efficient operation of tools like Exchange Online, SharePoint, Teams, OneDrive, and Intune. • Work closely with IT teams and stakeholders on system health and new features. • Manage and maintain Microsoft 365 services, monitor performance, and resolve issues. • Implement security policies and ensure compliance. • Plan rollouts of new features and optimize environments through automation. • Provide support for Microsoft 365-related issues and create documentation and training materials.

• Oversee the Technology helpdesk, technicians, system administrators, and engineering consulting teams • Take complete ownership of the technology team and partner with account managers • Play an active role in proactive and reactive client management and issue resolution • Work closely with the executive team to ensure optimal operations • Oversee service delivery projects including equipment deployment, software releases, email migrations, etc. • Develop, maintain, support, and optimize key functional areas • Ensure the oversight, organization, and motivation of the Technical Operations team • Manage processes to document client issues, leverage trends, and impact analyses • Build, develop, and lead remote and onsite team of technical Operations resources • Investigate methods to better monitor our network and respond to issues • Provide executive level reporting for informed decision making • Be the bridge between MSP partners and clients • Identify staffing needs and work with the recruitment team

• Oversee Technology helpdesk, technicians, and engineering consulting teams • Take ownership of the technology team and partner with account managers • Manage service delivery projects like equipment deployment and software releases • Develop and support key functional areas to optimize performance • Lead remote and onsite team of technical Operations resources • Perform root cause analysis of infrastructure problems • Provide executive level reporting and manage escalations with partners

• Evaluating lending scenarios • Managing lender relationships • Driving applications through the pipeline • Ensuring no opportunities or client matters lose momentum • Taking ownership of the mortgage process from enquiry through settlement • Managing and prioritizing active deals across the pipeline • Following up proactively with: Clients Brokers Lenders Banks Internal support staff • Maintaining oversight across multiple active files simultaneously • Monitoring pipeline stages and deal movement daily • Building strong lender relationships and follow through persistently • Training, mentoring, and overseeing administrative support staff • Supporting improvements to SOPs, workflows, and operational consistency