• Perform wide range of energy related analysis which may include: statistical analyses, analysis of fuel and utility bills, estimate energy efficiency savings and costs, measure engineering analysis, program benefit-cost analysis, program development and planning, evaluation analysis, market research, survey design, and secondary research. • Complete assigned tasks and analyses to project manager and manager’s satisfaction. • Prepare written reports and presentation materials and assist in the development of project deliverables. • Justify and document technical decisions related to research, planning, and data analysis. • Begin to build and maintain relationships with clients to maximize productivity and cultivate future opportunities.

Junior Support Analyst Location: Bethesda, MD Job Description: Junior Support Analyst (Tier 1) KeenLogic is seeking a Junior Support Analyst to support a federal program with the U.S. Consumer Product Safety Commission (CPSC). This role will provide Tier 1 technical support for the eFiling system, a mission-critical, web-based application used by importers and trade partners to submit product compliance data and ensure consumer product safety. You will serve as the first point of contact for users, assisting with basic troubleshooting, resolving standard issues, and ensuring a high level of customer support. This is an excellent opportunity for candidates looking to grow their technical support skills in a fast-paced, federal environment. This position supports a long-term federal contract with a one-year base period and four option years, offering up to five years of continued work. Support operates Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, with no after-hours, weekend, or holiday coverage required unless otherwise directed by the Government. All work may be performed remotely, provided contractor personnel remain within the Continental United States. The anticipated start date for this role is September 30, 2026. KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, 401(k), and life insurance. Security Requirements - Must be able to pass a federal background investigation (PIV) - Must comply with all CPSC security and privacy requirements Required Qualifications - Minimum 2+ years of experience supporting SaaS or web-based applications - Strong customer service and communication skills - Experience working in a help desk or service desk environment - Ability to manage and prioritize high-volume support requests - Ability to explain technical issues to non-technical users Required Experience - Responding to user inquiries and resolving basic technical issues - Troubleshooting system access, data entry, and general application functionality issues - Escalating complex or unresolved issues to Tier 2 support - Documenting tickets, resolutions, and known issues in a ticketing system - Supporting end users in a customer-facing environment - Assisting with user onboarding and basic training Duties and Responsibilities - Serve as the first point of contact for user support requests - Provide Tier 1 troubleshooting for application and access-related issues - Escalate advanced technical issues to senior support staff - Track and manage incidents using a ticketing system such as Jira - Maintain accurate documentation of support requests and resolutions - Assist in developing and updating knowledge base articles and user guides - Support onboarding and training efforts for new users Preferred Qualifications - Experience supporting external users or customers - Familiarity with Jira or similar ticketing systems - Experience supporting federal systems or working in regulated environments

• We are seeking a Mainframe Analyst to work on a strategic project to migrate the Vision Plus VQ card platform to a new card platform. • The professional will participate in analysis, maintenance, development, and support activities related to the Mainframe environment, supporting the transition of systems and ensuring stability, quality, and continuity of operations. • Work on the migration project of the Vision Plus VQ card platform. • Perform analysis and provide support for Mainframe systems. • Develop and maintain routines and programs related to the legacy environment. • Support integration, testing, and validation processes during the migration. • Participate in the collection and understanding of business rules related to the card segment. • Identify and resolve incidents and technical issues. • Prepare technical documentation and support the monitoring of project deliveries. • Collaborate with multidisciplinary teams during the migration and stabilization phases of the environment.

• Help healthcare organizations solve their toughest challenges • Drive strategic process improvement and manage complex projects • Provide honest and candid advice to clients • Collaborate with a team of healthcare IT consultants