Junior Support Analyst Location: Bethesda, MD Job Description: Junior Support Analyst (Tier 1) KeenLogic is seeking a Junior Support Analyst to support a federal program with the U.S. Consumer Product Safety Commission (CPSC). This role will provide Tier 1 technical support for the eFiling system, a mission-critical, web-based application used by importers and trade partners to submit product compliance data and ensure consumer product safety. You will serve as the first point of contact for users, assisting with basic troubleshooting, resolving standard issues, and ensuring a high level of customer support. This is an excellent opportunity for candidates looking to grow their technical support skills in a fast-paced, federal environment. This position supports a long-term federal contract with a one-year base period and four option years, offering up to five years of continued work. Support operates Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, with no after-hours, weekend, or holiday coverage required unless otherwise directed by the Government. All work may be performed remotely, provided contractor personnel remain within the Continental United States. The anticipated start date for this role is September 30, 2026. KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, 401(k), and life insurance. Security Requirements - Must be able to pass a federal background investigation (PIV) - Must comply with all CPSC security and privacy requirements Required Qualifications - Minimum 2+ years of experience supporting SaaS or web-based applications - Strong customer service and communication skills - Experience working in a help desk or service desk environment - Ability to manage and prioritize high-volume support requests - Ability to explain technical issues to non-technical users Required Experience - Responding to user inquiries and resolving basic technical issues - Troubleshooting system access, data entry, and general application functionality issues - Escalating complex or unresolved issues to Tier 2 support - Documenting tickets, resolutions, and known issues in a ticketing system - Supporting end users in a customer-facing environment - Assisting with user onboarding and basic training Duties and Responsibilities - Serve as the first point of contact for user support requests - Provide Tier 1 troubleshooting for application and access-related issues - Escalate advanced technical issues to senior support staff - Track and manage incidents using a ticketing system such as Jira - Maintain accurate documentation of support requests and resolutions - Assist in developing and updating knowledge base articles and user guides - Support onboarding and training efforts for new users Preferred Qualifications - Experience supporting external users or customers - Familiarity with Jira or similar ticketing systems - Experience supporting federal systems or working in regulated environments

• We are seeking a Mainframe Analyst to work on a strategic project to migrate the Vision Plus VQ card platform to a new card platform. • The professional will participate in analysis, maintenance, development, and support activities related to the Mainframe environment, supporting the transition of systems and ensuring stability, quality, and continuity of operations. • Work on the migration project of the Vision Plus VQ card platform. • Perform analysis and provide support for Mainframe systems. • Develop and maintain routines and programs related to the legacy environment. • Support integration, testing, and validation processes during the migration. • Participate in the collection and understanding of business rules related to the card segment. • Identify and resolve incidents and technical issues. • Prepare technical documentation and support the monitoring of project deliveries. • Collaborate with multidisciplinary teams during the migration and stabilization phases of the environment.

• Help healthcare organizations solve their toughest challenges • Drive strategic process improvement and manage complex projects • Provide honest and candid advice to clients • Collaborate with a team of healthcare IT consultants

• Thoroughly analyze and validate key customer metrics across multiple data management systems to ensure accuracy. • Work directly with processing and payables partners to address and resolve data integrity issues. • Facilitate one-off customer specific utility payables process and coordinate with internal departments. • Oversee, structure, and lead data analysis to inform insights and decision-making. • Use technology to identify potential errors and/or anomalies and verify data entry accuracy. • When required, curate rate models for in-depth analysis. • Evaluate feasibility to switch to a more favorable utility rate schedule, identify incentives and uncover opportunities to opt-in or opt-out of various charges. • Execute and manage daily/monthly nominations, confirmations, imbalances and other similar activities related to the purchase and sale of natural gas on various natural gas pipelines. • Gain and apply a thorough understanding of pipeline and Local Distribution Company (LDC) transportation contracts, balancing provisions, and nominate on the timely movement of natural gas appropriately based upon contract entitlements, receipt and delivery points, and capacity avoiding any overrun or other unforeseen incremental transportation charges. • Track and interpret pipeline curtailments, maintenance, and other operational issues to aide in the efficiency and reliability of transporting natural gas. • Communicate with pipeline representatives as needed and advise the Energy Advisor for the account on potential impacts and alternative solutions. • Communicate and collaborate daily with suppliers, customers and Energy Advisors regarding physical positions and the daily movement of natural gas. • Special Projects/ah-hoc tasks