City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara is hiring a Patient & Digital Experience Domain Architect This position is fully remote. Overview We are seeking an experienced Patient & Digital Experience Domain Architect to join our Clinical Systems Domain Architecture team. This highly visible role is responsible for shaping and advancing the digital front door and end-to-end patient experience across Sentara. The Architect will partner closely with executive, clinical, operational, and technical leaders to design and drive a cohesive, patient-centered technology strategy that improves access, engagement, and experience. This role focuses on thoughtful architectural design across scheduling, registration, referrals, authorizations, communications, and digital engagement tools - ensuring solutions are intuitive, scalable, and aligned with organizational goals. About the Role The Patient & Digital Experience Domain Architect supports enterprise architecture strategy by designing and governing domain-level architecture and driving the long-term technology roadmap for patient-facing and digital experience platforms. The role provides architectural leadership and solution guidance, helping ensure digital experiences reduce friction, improve access, and create a consistent experience for patients across all channels. Domains & Technologies in Scope Epic Patient Experience Platforms : Welcome Interconnect Digital Front Door Capabilities : Online scheduling and registration Referrals and prior authorizations Patient communications and outreach Chatbots and conversational tools AI-assisted digital workflows Integration & Enablement : FHIR, APIs, interoperability patterns Experience continuity across systems and touchpoints Key Responsibilities Lead domain-level architecture strategy for Patient and Digital Experience technologies Design and drive the digital front door roadmap, focused on access, engagement, and patient experience Architect seamless workflows across scheduling, registration, referrals, and authorizations Provide architectural guidance for MyChart, chatbots, AI-assisted tools, and digital engagement platforms Partner with executive, clinical, operational, and technical leaders to align digital experience strategy with enterprise goals Serve as a contributor in Architecture Review Board (ARB) discussions related to patient-facing technologies Establish standards and patterns that promote usability, accessibility, consistency, and scalability Evaluate emerging technologies that improve patient self-service, communication, and personalization Required Qualifications Preferred Qualifications Background with Epic eMPA and prior authorization workflows Experience with additional Epic digital tools such as Welcome and Interconnect Demonstrated experience designing or improving digital front door capabilities Familiarity with chatbots, conversational interfaces, or AI-assisted digital tools Knowledge of FHIR, APIs, and interoperability patterns Experience contributing to enterprise architecture governance or participating in ARB Exposure to accessibility, usability, or service design principles Talroo-IT . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• The Clinical Go-To: Act as the primary People Ops partner for Clinical Operations pods. You will attend various cross-functional meetings, listen to challenges, and translate those needs into efficient People Ops workflows • Operational Bridge: Serve as the functional operational lead for clinical-specific initiatives. You understand the clinical lifecycle and ensure the broader People Ops team has the context needed to execute flawlessly • Enablement & Solutions: Identify friction points in how clinical employees interact with our systems (onboarding, access, job changes) and jump in to provide the operational expertise required to solve complex issues • Operational Thought Partner: Serve as a key collaborator on clinical-specific people strategies, including the analysis and action planning for engagement surveys and the development of data-driven retention initiatives • Recruiting & Onboarding Alignment: Lead the synchronization between Clinical Recruiting, People Ops, and Clinical Ops, ensuring that high-volume hiring translates into a seamless day one and beyond experience • Partner with Employee Relations (ER) and Legal as the main People Operations Compliance lead, helping to build the People Ops compliance enablement roadmap for the entire U.S. population across the clinical and non-clinical space • Lead the maintenance and refresh of our Employee Handbooks to ensure that policies for both our clinical and non-clinical populations are accurate, compliant, and easy for employees to access and navigate • Manage the annual EEO-1 reporting process for the clinical and non-clinical population • Lead recurring audits of our People Operations processes to ensure we remain 100% audit-ready • Manage labor law poster refreshes and state-specific notices, ensuring they are accessible to all employees in the office and working remotely

• Line management of Clinical Operations staff • Manage staff by establishing goals that will increase knowledge and skill levels • Review workload for all staff in reporting chain • Provide expert operational oversight and guidance to support prioritization of activities • Assist in recruiting new staff • Ensure quality and adherence to Standard Operating Procedures • Work closely within appropriate business unit/region to ensure staff performance on studies • Develop and oversee training plans to address performance deficiencies • Organize and chair clinical staff meetings at regular intervals • Facilitate and support project and team/country reviews

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Operations Supervisor is responsible for directing the work of associates in the warehouse/distribution environment. This position is responsible for the safety and quality of work for departments and areas of responsibility. Functions Determine work volume, prepare work schedules, and expedite workflow to ensure maximum cost effectiveness within the department. Assign duties and examine work for quality, neatness, and conformity to policies and procedures. Schedule job assignments for periodic and/or special inventories. Monitor, direct, and (when necessary), perform, the accurate shipping of outbound orders. Issue written and oral instructions to associates as needed or required. Ensure associate accountability in accordance with corporate standard operating procedures. Work to maintain harmony among associates and resolve grievances. Manage employee time including edits and corrections Mentor and coach associates, including corrective actions as well as performance evaluations. Assume responsibility for monitoring zoning and product database development during the receiving process. Perform training of policies, procedures, and Standard Works to ensure processes are followed. Assist Safety Advocate with all aspects of Safety Program and participate on the Safety Committee. Assist in the development of processes and process improvements. Misc. tasks as assigned by the General Manager Qualifications Travel Requirements This position is expected to travel approximately ​25% or less​. A passport is not required, but recommended.​ Disclosures For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Per company policy, all internal job postings expire 14 days from the date they are posted. Benefits offered: Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2  weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting. https://www.eeoc.gov/poster For California residents please enter or copy/paste the address below into your address bar Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/