• Package, test, and deploy applications across Mac and Windows endpoints • Serve as the main EUC liaison to the AI team • Support installation and configuration of enterprise AI tools on user endpoints • Monitor, measure, and report on endpoint performance impacts • Design and implement automated workflows for provisioning AI client software • Continuously improve standard operating environment images and deployment standards • Configure and enforce endpoint policies • Act as a subject matter expert on enterprise AI tools • Serve as Tier 3 escalation for endpoint incidents related to AI applications • Evaluate emerging AI tools • Maintain and update internal documentation, runbooks, and support processes • Collaborate with cross-functional teams

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout. • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout. • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

• Deliver Microsoft Copilot workshops, immersion sessions, and enablement engagements for clients across multiple industries • Facilitate executive-level conversations focused on AI transformation, productivity improvement, operational enablement, and responsible AI • Conduct Art of the Possible demonstrations and showcase practical Microsoft Copilot use cases • Deliver hands-on workshops covering Microsoft 365 Copilot, Copilot Studio, Copilot Agents, prompting strategies, governance considerations, analytics, extensibility, and adoption best practices • Lead user adoption and change enablement sessions for business users, champions, IT teams, and leadership stakeholders • Conduct Copilot user training sessions including effective prompting techniques, workflow optimization, and real-world usage scenarios • Support organizations in identifying high-value business use cases and adoption opportunities • Assist clients in understanding AI readiness, governance considerations, licensing impacts, and operational implications • Facilitate workshops focused on Copilot analytics, usage reporting, champion enablement, and adoption acceleration • Deliver both technical and non-technical content in a way that is approachable, engaging, and business-focused • Independently coordinate assigned workshops and enablement engagements from kickoff through completion • Manage engagement schedules, meeting coordination, stakeholder communication, and delivery timelines • Conduct pre-engagement discovery sessions and readiness coordination activities • Ensure workshop deliverables, agendas, and supporting materials are properly prepared and aligned to client objectives • Track action items, risks, dependencies, and follow-up activities throughout engagement delivery • Collaborate with internal project managers, consultants, architects, and sales teams when broader delivery support is required • Maintain strong client communication and relationship management throughout engagements • Support post-engagement follow-up discussions and roadmap conversations • Collaborate with leadership to mature and scale AI-focused workshop and adoption offerings • Help develop repeatable workshop frameworks, user adoption methodologies, enablement content, templates, and reusable assets • Contribute to the evolution of Copilot-focused offerings as Microsoft technologies and enterprise AI adoption continue to evolve • Identify emerging client needs, AI trends, and market opportunities that can be incorporated into future services • Assist with internal enablement initiatives to help upskill delivery and sales teams • Participate in refining workshop structures, engagement flows, and client experience strategies • Contribute ideas for new AI adoption, governance, enablement, and operational offerings