• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout. • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout. • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

• Deliver Microsoft Copilot workshops, immersion sessions, and enablement engagements for clients across multiple industries • Facilitate executive-level conversations focused on AI transformation, productivity improvement, operational enablement, and responsible AI • Conduct Art of the Possible demonstrations and showcase practical Microsoft Copilot use cases • Deliver hands-on workshops covering Microsoft 365 Copilot, Copilot Studio, Copilot Agents, prompting strategies, governance considerations, analytics, extensibility, and adoption best practices • Lead user adoption and change enablement sessions for business users, champions, IT teams, and leadership stakeholders • Conduct Copilot user training sessions including effective prompting techniques, workflow optimization, and real-world usage scenarios • Support organizations in identifying high-value business use cases and adoption opportunities • Assist clients in understanding AI readiness, governance considerations, licensing impacts, and operational implications • Facilitate workshops focused on Copilot analytics, usage reporting, champion enablement, and adoption acceleration • Deliver both technical and non-technical content in a way that is approachable, engaging, and business-focused • Independently coordinate assigned workshops and enablement engagements from kickoff through completion • Manage engagement schedules, meeting coordination, stakeholder communication, and delivery timelines • Conduct pre-engagement discovery sessions and readiness coordination activities • Ensure workshop deliverables, agendas, and supporting materials are properly prepared and aligned to client objectives • Track action items, risks, dependencies, and follow-up activities throughout engagement delivery • Collaborate with internal project managers, consultants, architects, and sales teams when broader delivery support is required • Maintain strong client communication and relationship management throughout engagements • Support post-engagement follow-up discussions and roadmap conversations • Collaborate with leadership to mature and scale AI-focused workshop and adoption offerings • Help develop repeatable workshop frameworks, user adoption methodologies, enablement content, templates, and reusable assets • Contribute to the evolution of Copilot-focused offerings as Microsoft technologies and enterprise AI adoption continue to evolve • Identify emerging client needs, AI trends, and market opportunities that can be incorporated into future services • Assist with internal enablement initiatives to help upskill delivery and sales teams • Participate in refining workshop structures, engagement flows, and client experience strategies • Contribute ideas for new AI adoption, governance, enablement, and operational offerings

Role Description We are looking for a QMS Specialist: - Collect, analyze, and report key quality metrics (weekly, monthly, quarterly) to support global strategies, management reviews, and leadership discussions. - Maintain and update quality system records to ensure compliance and data quality. - Support the Supplier Quality Program by coordinating supplier assessments, tracking supplier certifications and licenses, assisting with Quality Agreement management, and maintaining supplier documentation. - Provide support for internal and external audits and inspections, including document preparation, request tracking, auditing, and follow-up on audit observations. - Maintain and improve QMS databases, SharePoint sites, and other tools used to track quality documentation, tasks, and projects. - Support product and site certification, including document preparation, renewal processes, follow-ups with certifiers or third parties, and tracking associated costs. - Prepare presentations and dashboards (e.g., Power BI, slide decks) by compiling and visualizing quality data for leadership review. - Communicate directly with suppliers, internal teams, and customers to gather and provide quality and compliance documentation as needed. Qualifications - Bachelor’s degree in a scientific discipline (e.g., Quality, Life Sciences, Engineering) or equivalent experience. - 2–5 years of experience in Quality Assurance, Quality Systems, or related GxP environment. - Knowledge of quality system principles (ISO 9001, IPEC-PQG, GMP, GxP regulations) and audit practices. - Strong organizational skills with the ability to manage multiple priorities and meet deadlines. - Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with SharePoint, Power BI, SAP, Salesforce, or other quality systems/databases preferred. - Excellent communication skills, with the ability to interact effectively with suppliers, auditors, and cross-functional teams. - Detail-oriented with strong problem-solving skills and a continuous improvement mindset. Benefits - An agile career and dynamic working culture. - An inclusive and ethical workplace. - Compensation programs that recognize high performance. - A variety of benefits dependent on role and location. - The full list of our global benefits can be found here . Company Description At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion, and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board. Ready to shape the future of life sciences? Apply now.