Member Enrollment Coordinator

Location

United States

Posted

25 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Member Enrollment Coordinator

PrudentRx

Role Description Are you looking for a position where you can tactfully and empathetically assist patient members in navigating and enrolling in their life-changing copay assistant programs? Do you enjoy a routine environment where you help people, solve problems, and make every call count? Then, join the PrudentRx call center team as a Member Enrollment Coordinator, where you’ll be a trusted guide for members navigating the copay territory and gracefully impacting lives every day through inbound & outbound calls. This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions. This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others. In addition, you will be joining a growing company that will give you the opportunity to impact your callers and co-workers every day. Responsibilities - Work inbound and outbound member calls, assisting with the enrollment process. - Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs. - Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism). - Escalate unresolved cases and pending member grievances. - Utilize the Salesforce CRM database to verify member data to complete enrollment. - Generate detailed records and notes of inquiries, comments, and interactions via CRM. - Work assigned queues and/or cases as directed by call center leadership. - Complete all necessary continued learning and training requirements per department and company need. - Other essential duties as assigned. Qualifications - High School Diploma or GED. - 1 to 2 years of recent Call Center experience in a fast-paced setting. - Professional, clear, and compassionate phone demeanor and attitude at all times. - Computer navigation skills, including multiple screens, simultaneous systems use, phone and CRM systems. - Ability to maintain a high level of confidentiality and always remain HIPAA compliant. - Excellent verbal and written communication skills for both note-taking and call purposes. Requirements - Experience with Salesforce or other CRM software (preferred). - Certified Pharmacy Tech (CPhT) or healthcare customer service a plus (preferred). - Bi-lingual in English/Spanish is a plus (preferred). - (200/200 mpbs) to execute all job functions. - Must provide a private workspace with a desk and chair, free from distraction. Benefits - Eligible for benefits within 30 days. - Health (family). - Dental. - Vision. - STD, LTD, Critical Illness and Accident. - Company Paid Life Insurance. - Company Paid Holidays (6). - PTO. - Tuition Reimbursement. - 401(k) 100% company match up to 4% after 90 days.

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