• Responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements • Receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements • Processes correspondence in accordance with Standard Operating Procedures and contract requirements • Documents correspondence and contacts in accordance with Standard Operating Procedures and contract requirements • Responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements

• Ensure that customer issues and concerns are answered efficiently and effectively • Coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements • Achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation • Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion • Respond to all contacts from both internal & external customers made via all the available channel • Accurately capture data and enter it on to the relevant systems

• Serve as the primary point of contact for all Level 1 and Level 2 technical issues, including desktop support, network connectivity, application access, and hardware issues. • Lead the implementation and administration of the AI-powered helpdesk platform; configure automation rules, ticket routing, and self-service workflows to reduce manual intervention and resolution time. • Provide cross-functional support on applications and systems, assisting employees across all departments. • Lead the Okta deployment and ongoing administration; build automated provisioning and deprovisioning workflows, configure SSO integrations, and enforce least-privilege access policies across all business applications. • Design and implement zero-touch onboarding and offboarding automation, integrating Okta, JAMF, and Workday (in preparation for the January 2027 HRS migration from Rippling) to ensure day-one readiness and immediate access revocation at separation. • Create, maintain, and update high-quality documentation (SOPs, knowledge base articles, and system diagrams) for all platforms, integrations, and support processes. • Identify recurring technical issues and proactively implement process changes, solutions, and automation to improve efficiency and reduce ticket volume. • Own the full device lifecycle for a 600-employee fleet (95% macOS, 5% Windows) including procurement, zero-touch provisioning via JAMF and DEP/ADE, asset tracking, maintenance, and secure wipe/destruction.

Role Description The main purpose of the Spanish Customer Service Representative (TX/ID/NV) role is: - Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. - Representing REVOLVE in a way that is consistent with our organizational values. - Obsessing over our customers! - Required equipment will be provided. - Other duties may be added as needed. Qualifications - Excellent English and Spanish spoken and written language skills. - Experience with Microsoft Word and Excel. - High School Diploma. - Type 50+ words per minute. Requirements - Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken. - Ability to work in a team environment. - Ability to give and receive honest and direct feedback. - Strong customer orientation with desire and willingness to help. - Strong verbal and written communication skills. - Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output. - Knowledge of apparel construction and fabrication and various fashion categories. - Ability to work required overtime when business needs warrant. - Schedule flexibility as shifts can change based on needs of our customers. - Ability to work autonomously in a virtual environment. - Must be reachable and available by telephone, email, and instant message during work hours. - Ability to meet set productivity standards on an ongoing basis. - Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor). - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted). - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth). Preferred Qualifications - 1+ years in Customer Service, help desk, or call center experience. - Type 60+ words per minute. - Working knowledge of website navigation. Benefits - A reasonable estimate of the current base salary range is $18.50 - $20/hr. Company Description REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories, and beauty styles. - Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. - Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand. - We believe we are connecting with the next generation of consumers and redefining fashion retail for the 21st century.