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Senior Analista Funcional Salesforce
Location
Brazil
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Senior Analista Funcional Salesforce
Leve Saúde
• **Modelagem e Solução Declarativa:** Desenhar a arquitetura de dados no Salesforce (Custom Objects, Relacionamentos Master-Detail/Lookup) para suportar novas operações de negócio. • **Automação de Processos:** Criar e dar manutencao em automações complexas utilizando *Salesforce Flows* (Screen Flows, Record-Triggered Flows, Autolaunched Flows), garantindo performance e evitando limites de governança (governor limits). • **Gestão de Integrações (Visão Funcional):** Atuar em conjunto com os Arquitetos e Desenvolvedores de Backend especificando o "De-Para" de dados (Data Mapping) entre o Salesforce e nossos sistemas legados (Solus e Tasy) através do nosso barramento de APIs (AWS). • **Refinamento Técnico e Ágil:** Participar ativamente das cerimônias do Scrum, traduzindo as dores das áreas de negócio (Vendas, Cobrança, Retenção, Equipe Clínica, etc.) em Histórias de Usuário e requisitos técnicos claros para o time de Salesforce. • **Governança e Segurança:** Gerenciar perfis, conjuntos de permissões (Permission Sets), regras de compartilhamento (Sharing Rules) e visibilidade de dados, garantindo o compliance com a LGPD no trato de dados sensíveis de saúde (PHI). • **Troubleshooting e Melhorias:** Analisar a causa raiz de incidentes complexos em produção (nível N3), otimizar processos existentes e reduzir o débito técnico da Org. • **Conhecimento em Agentes de IA:** utilização de agente para melhoria da produtividade, qualidade e segurança no desenvolvmento das atividades.
Job Requirements
- Sólida experiência prévia atuando como Analista Funcional, Consultor ou Administrador Salesforce em Orgs de média/alta complexidade.
- Domínio avançado e comprovado nas nuvens *Service Cloud* (Omnichannel, Casos, Entitlements) e *Sales Cloud* (Lead, Oportunidades, Funil de Vendas).
- Expertise sênior na criação de *Flows* e revisão em automações antigas para melhorias e boas práticas
- Capacidade de ler e interpretar payloads de integração (JSON/XML) e familiaridade com testes de API via ferramentas como Postman.
- Conhecimento profundo do modelo de dados relacional do Salesforce e das melhores práticas de arquitetura declarativa (saber exatamente quando usar "Click" e quando exigir "Code" do desenvolvedor).
- Certificações ativas da Salesforce (ex: *Salesforce Administrator, Advanced Administrator, Platform App Builder, Sales/Service Cloud Consultant*).
- Vivência prévia em arquiteturas orientadas a APIs e conhecimento do conceito de microsserviços.
- Familiaridade com o ecossistema de saúde suplementar (ANS, regras de elegibilidade, carência) e sistemas como Tasy ou Solus.
- Experiência com a implementação ou gestão do Salesforce *Health Cloud*.
Benefits
- Não especificado
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