Senior Customer Technical Program Manager – Software Platforms
Location
South Korea
Posted
14 days ago
Salary
0
Seniority
Senior
Job Description
Senior Customer Technical Program Manager – Software Platforms
NVIDIA
• Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements. • Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales. • Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives. • Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. • Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance. • Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns. • Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.
Job Requirements
- Bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent practical experience.
- 8-10+ years of program/project management experience in IT, software, or embedded systems industries.
- Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.
- Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.
- Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
- Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
- Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
- Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments.
Benefits
- Competitive salaries
- Generous benefits package
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