• Provide inbound phone support to customers during times when insurance agents are unavailable • Help ensure a smooth and consistent customer experience

Role Description Our remote travel operations team is continuing to expand, and we're seeking dependable, service-oriented individuals to join us as Experience Arrangements Coordinators. In this position, you'll work closely with clients to help organize travel plans, oversee important booking details, and provide ongoing coordination support throughout the planning process. This role is ideal for individuals who enjoy communication, organization, and creating positive client experiences while working remotely. Whether you're transitioning from a customer facing role or exploring a new opportunity, complete training and ongoing support are provided. Responsibilities - Assist travelers with vacation requests, scheduling preferences, and trip planning needs - Coordinate travel services such as accommodations, cruises, transportation, excursions, and activities - Review pricing, availability, and travel selections through approved booking and supplier platforms - Manage itinerary details, confirmations, and reservation updates accurately - Communicate with clients through email, phone, and online communication systems - Support clients with booking modifications, travel adjustments, and follow-up assistance - Stay current on supplier updates, destination highlights, and promotional offers - Participate in remote onboarding, training sessions, and professional development programs Qualifications - Strong communication and customer service skills - Detail-oriented with solid organizational abilities - Comfortable multitasking and working independently from home - Familiarity with online tools, email, and basic computer applications - Reliable internet connection and professional communication habits - Positive attitude and willingness to develop new skills - Interest in hospitality, travel coordination, administration, or support services - Must be at least 18 years old - Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or other hiring regions Benefits - Fully remote position with flexible scheduling - Step-by-step onboarding and training resources - Ongoing mentorship and continued learning opportunities - Access to travel systems, supplier partnerships, and booking tools - Eligibility for travel-related discounts, perks, and incentive programs - Supportive team culture with advancement potential within a growing remote organization

Role Description You'll be supporting a growing UK fashion and e-commerce brand that sells direct-to-consumer and through major international wholesale and retail partners. This role manages the movement of their products from manufacturing through to their UK warehouse and out to global customers and retailers. We are recruiting an E-commerce Customer Support & Operations Specialist to join the team of a fast-growing London-based fashion and e-commerce brand. The brand has a global customer base — UK, US, Middle East, Europe — and customers contact them across email, live chat, WhatsApp, and social media every day. You will be the voice that customers experience when they reach out. You will also support the operational side of the e-commerce business — keeping the website accurate, processing returns, and supporting the analytics that help the brand understand how it is doing. The role suits someone who is genuinely good with people in writing, who likes finding answers, and who is not afraid of spreadsheets and data. You will work directly with the brand’s London team as an extension of their e-commerce function. They will set the priorities and standards; we provide the structure, support, and an environment that lets you do your best work. You will work with industry-standard e-commerce platforms including Gorgias, Shopify, and others. We are a Gorgias-certified partner and provide comprehensive platform training as part of onboarding — we hire on aptitude and communication skills, not on prior platform-specific experience. Qualifications - 2+ years’ experience in logistics, freight operations, supply chain coordination, wholesale operations, or e-commerce operations - A track record of working with international clients — US, UK, Australian, or European businesses preferred - Strong familiarity with at least one ERP, inventory management, or warehouse management platform - Strong Excel / Google Sheets users who have managed inventory or operations without a dedicated ERP are also welcome to apply - Excellent written English — you will be writing to retail buyers and logistics partners in the UK every day - Strong attention to detail, particularly with numbers, codes, and documentation - Comfort working with high-value, high-detail work where getting the numbers right matters - A bachelor’s degree, ideally in logistics, supply chain, business administration, or a related field Requirements - Bonus points if you have 4+ years’ experience or prior wholesale operations background - Prior experience with apparel, fashion, or consumer goods brands - Familiarity with international customs documentation and commodity coding (any jurisdiction) - Exposure to international wholesale or retail partner portals (e.g. major department store vendor systems) - Experience working night shift or UK hours for previous international employers Benefits - Competitive compensation package aligned with your skills and experience - Comprehensive HMO coverage, including a free dependent on Day 1 - Employee referral program with rewarding incentives - 20 days of annual leave, giving you flexibility to manage your time - Engaging team activities and events to keep work enjoyable - Build strong, high-impact connections with key stakeholders across the business - Take part in client engagement initiatives to elevate your professional experience What You’ll Be Working On - Customer support — all online channels - Managing all online customer enquiries through Gorgias (the brand’s helpdesk platform), responding within 24 hours - Handling WhatsApp customer communications, including responding to broadcast messages around new collection launches - Resolving issues calmly and professionally — order amendments, delivery problems, sizing questions, product enquiries - Processing customer refunds following the brand’s policies - Supporting returns and exchanges, including inspecting return data weekly and flagging patterns - Conducting daily order checks, monitoring fulfillment, pre-orders and reporting any issues back to the e-commerce team - Managing and executing weekly stock transfers between locations, ensuring accurate inventory levels across all channels - Website and product operations - Uploading product information, copy, and imagery to the brand’s Shopify site - Tagging products correctly so they appear in the right collections and filters - Uploading size guides and product details - Updating pricing across the website - Managing pre-order and restock notification messaging - Running regular UX spot-checks across the website to catch issues before customers do - International orders - Supporting the brand’s international customers through Global-E (their cross-border e-commerce platform — training provided) - Resolving delivery issues that span international shipping - Reporting and analytics - Supporting performance reporting across e-commerce, social, and email channels — extracting key metrics from the brand’s analytics platforms and presenting them in a structured weekly format - Flagging trends, anomalies, and opportunities to the UK team

Role Description Vous êtes passionné(e) par l'expérience client et attiré(e) par l'avenir de la mobilité électrique ? Rejoignez une équipe internationale de support client représentant une entreprise innovante du secteur de la mobilité électrique et contribuez à offrir un service d'excellence aux clients francophones à travers l'Europe. C'est une excellente opportunité de travailler à distance depuis le Portugal dans un secteur en pleine croissance, tout en développant votre expérience dans un environnement international et dynamique. En tant que Conseiller(ère) Service Client, vous serez amené(e) à : - Assister les clients francophones par téléphone, e-mail et chat - Fournir un accompagnement professionnel et chaleureux concernant les produits, services et demandes liées aux comptes - Résoudre efficacement les problèmes clients avec empathie et professionnalisme - Garantir une expérience client de haute qualité à chaque interaction - Assurer le suivi et la mise à jour des dossiers clients - Collaborer avec les équipes internes afin d'assurer la satisfaction client - Représenter une marque moderne et innovante dans le secteur de la mobilité électrique Qualifications - Français natif ou niveau C2 avec un accent clair et neutre - Excellentes compétences en communication et relation client - Sens du service et fortes capacités de résolution de problèmes - À l'aise dans un environnement dynamique et rapide - Disponible pour travailler en horaires rotatifs, y compris les week-ends - Résider déjà au Portugal (obligatoire – aucun package de relocation prévu) Requirements - Les candidats résidant à moins de 50 km du bureau de Braga devront récupérer leur matériel sur place. - L'envoi du matériel est uniquement possible pour les candidats vivant à plus de 50 km. - Aucun niveau d'anglais requis pour ce poste. Benefits - 930€ brut/mois de salaire de base (versé sur 14 mois) - Bonus de performance : jusqu'à 70€ brut/mois - Indemnité repas : 7,63€ par jour travaillé - Prime Braga : 20€ brut/mois - Assurance santé dès le premier jour (participation employé durant les 6 premiers mois – gratuite ensuite) Processus de recrutement - Envoi de candidature - Validation du profil - Tests en ligne - Premier entretien - Entretien client (si nécessaire) - Offre d'emploi - Embauche & intégration Pourquoi postuler ? - Opportunité 100% télétravail depuis le Portugal - Projet international stable dans le secteur de la mobilité électrique - Assurance santé dès le premier jour - Environnement multiculturel et bienveillant - Opportunités d'évolution professionnelle dans la relation client