• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. • Manage and develop long-term relationships with physicians and other customers for targeted accounts in their assigned territory. • Represent Neurocrine brand(s) and their approved indications. • Educate external customers such as physicians, nurses, medical assistants, case managers, etc. about the benefits of our product(s). • Drive product acceptance and growth through targeted education and strategic account management. • Execute territory sales strategies to meet or exceed objectives via in-person and virtual communications. • Identify and address territory-specific opportunities and barriers to product success. • Effectively manage promotional resources and budget. • Build and maintain relationships with key stakeholders including healthcare providers, clinical staff, key opinion leaders and advocacy groups, community mental health clinics and long term care facilities, local/regional payers and pharmacies.

• Build & Lead a High-Performance Claims Operation • Lead and scale a multidisciplinary Claims Operations team — spanning claims adjudication, quality, operations, and clinical — to drive accurate, timely claims processing and an exceptional member experience • Foster a culture of metrics-driven continuous improvement, accountability, and high performance across all Claims functions • Develop future leaders within the team and build the bench for a growing, complex operation • Drive AI, Automation, and Operational Transformation • Identify, prioritize, and lead automation that meaningfully increases end-to-end auto-adjudication rate, reduces claims processing time, and improves quality / accuracy • Partner with Product and Engineering to shape the roadmap for claims technology — acting as a strategic voice, not just an operator • Lead change management efforts as the team adopts new tools, workflows, and ways of working • Build and maintain governance structures that support scalable, compliant, and data-informed operations • Own Claims Strategy & Business Outcomes • Align claims operations with Sidecar Health's broader business objectives — including continued growth, sustainable MLR, and an obsessive focus on member experience • Drive payment accuracy, fraud prevention, and claims spend optimization through proactive stakeholder management and cross-functional initiatives • Translate operational data into strategic insights and recommendations for senior leadership • Mitigate operational and regulatory risk while maintaining full compliance with healthcare regulations • Own budget development and resource allocation, ensuring alignment with organizational priorities

• Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries. • Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support. • Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed. • Monitor risk and abuse signals across internal telemetry, detection outputs, undeliverable activity, product usage patterns, and investigation queues to identify trends, anomalies, and emerging abuse tactics. • Perform in-depth investigations into suspicious behavior, distinguishing between legitimate outlier activity and true spam/abuse patterns using account history, velocity signals, behavioral context, and product interaction data. • Develop and maintain playbook rules that standardize workflows, decision-making, and response protocols across customer interactions. • Partner with Product and Engineering to identify weak points in detection, tooling, workflows, and enforcement controls, and translate operational findings into requirements, prioritization inputs, or mitigation recommendations. • Maintain review cadences and operational reporting, including weekly investigation reviews, abuse trend summaries, SLA/volume tracking, and recommendations for improving T&S coverage, quality, and responsiveness.

Role Description As In-Country Operations Specialist you will be accountable for shaping and implementing the strategic roadmap for our key strategic partnerships for JUMO by utilising existing local market knowledge, operational execution and building strong relationships internally and externally. You will report to the Regional Manager // East Africa, with a focus primarily on Southern African & East African operations. - Be responsible for operational targets: - Support product performance objectives by contributing recommendations to strategic plans and reviews. - Preparing and completing action plans. - Initiating productivity improvements and quality checks. - Resolving problems and identifying trends. - Determining system improvements and implementing change. - Take accountability for relationship management: - Sustain rapport with designated stakeholder groups by making regular visits. - Exploring specific needs and resolving challenges. - Anticipating new opportunities. - Be actively engaged: - Pro-actively seek inputs and stimulate discussions with teams responsible for Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities and Customer Operations. - Resolve potential problems and identify opportunities. - Own project management and coordination: - Take personal accountability in proactively planning and executing new and existing projects and operational activities including but not limited to operational compliance. - Manage reporting and governance: - Provide real-time, robust, reliable, insightful business information. - Support preparation for partner SteerCo engagements. - Ensure a clear grasp on any regulatory changes within the ecosystem that will affect our operations in-country. Qualifications - A Bachelor’s Degree in Computer Science, Business Administration, Commerce, Finance, Economics, Accounting or similar. - A minimum of 5 years’ experience in a similar role in Financial Services, Technology, Telecom, FMCGs, FINTECH. - Spoken and written fluency in English. - Experience in project management. - Previous high level and sophisticated relationship management experience across various senior and other levels in an organization. - A very good understanding and experience of financial products and performance, including credit risk, dynamics of lending, saving and some insurance. - Experience in negotiating with major counter-party to achieve and facilitate a given strategy. - Experience leading a team. - Prior experience with mobile financial services. - Excellent time management, planning and organizational skills. - To be an exceptional communicator, with effective listening skills, intelligent and articulate with strong written and verbal skills. - To have a confident personality with strong presentation ability. - The ability to work to tight deadlines, multi-task, prioritize and handle a diverse workload. - To be decisive, detail oriented, enthusiastic, problem solver. - The ability to work in a fast paced ever changing environment. Requirements - Bonus if you have an MBA (added advantage). Benefits - Collaborating with smart, engaging people in an inspiring work environment. - Working for impact. - Growing and learning continuously, with loads of encouragement and support. - Boldly taking risks as we navigate new challenges. - Flexible work practices enabling your best delivery. - Being autonomous and empowered to lead. Company Description You will be based in South Africa or Uganda. We operate a remote first working approach where working remotely is our default way of working. We have co-working spaces available in Cape Town and Kampala, for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you have access to a reliable connection and are set up to work remotely. At JUMO, we believe that diversity strengthens our teams and we strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.