• Own a portfolio of accounts post-launch • Run structured quarterly business reviews • Monitor adoption metrics • Triage inbound support requests • Gather and relay structured product feedback • Document the measurable impact of Avo at each site • Own renewal timelines for your accounts • Identify and develop upsell opportunities • Build mutual success plans with customers • Build and formalize the CS playbook • Create scalable customer-facing resources • Define and instrument the metrics that matter for customer health and team performance • Own the process for gathering and documenting ROI

• Own project timelines and task tracking for assigned implementations from contract signature through go-live • Coordinate pre-launch alignment with key stakeholders, including department chairs, IT leads, and clinical champions • Deliver go-live training sessions virtually and on-site, adapting content to different clinical audiences • Travel to customer sites at key launch milestones as needed • Monitor adoption metrics using Avo’s analytics dashboards and proactively address early warning signs • Triage inbound support requests, escalating to Solutions Engineering when needed • Build and maintain implementation resources including project plans, training decks, and customer-facing guides • Run recurring check-ins with customer stakeholders post-launch to track progress and surface risks • Own renewal and upsell motions for your accounts, partnering with Sales on expansion opportunities • Gather structured product feedback from customers and relay it to the Product team • Document the measurable impact of Avo adoption at each site: usage data, workflow changes, and outcome stories

• Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor. • Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio. • Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices. • Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience. • Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions. • Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio. • Partner with Sales to support contract renewals and identify upsell opportunities.

• Work remotely from anywhere in the United States. • Manage an assigned book of customers across Datavant’s Legal & Insurance business. • Own the customer relationship for assigned accounts by driving engagement, account health, adoption, value realization, retention support, and expansion identification. • Build trusted relationships with customer stakeholders. • Develop and maintain a clear understanding of each customer’s business, workflow, goals, products used, order behavior, service experience, risks, opportunities, and overall health. • Build and maintain account plans for assigned customers. • Use Salesforce and other data to identify risks and opportunities across the book. • Proactively engage customers based on data signals. • Lead customer meetings, trainings, health reviews, account check-ins, business reviews, and renewal readiness discussions. • Help customers understand and adopt Datavant/Ontellus solutions. • Identify qualified growth opportunities by uncovering customer needs tied to additional products, expanded usage, and new relationships. • Partner with Sales to share clear lead context. • Partner with internal teams to address customer issues and improve workflows. • Capture customer feedback in a structured way. • Maintain strong Salesforce hygiene. • Support renewal readiness by documenting customer value, unresolved risks, and trends. • Act as the voice of the customer internally.