• Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor. • Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio. • Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices. • Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience. • Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions. • Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio. • Partner with Sales to support contract renewals and identify upsell opportunities.

• Work remotely from anywhere in the United States. • Manage an assigned book of customers across Datavant’s Legal & Insurance business. • Own the customer relationship for assigned accounts by driving engagement, account health, adoption, value realization, retention support, and expansion identification. • Build trusted relationships with customer stakeholders. • Develop and maintain a clear understanding of each customer’s business, workflow, goals, products used, order behavior, service experience, risks, opportunities, and overall health. • Build and maintain account plans for assigned customers. • Use Salesforce and other data to identify risks and opportunities across the book. • Proactively engage customers based on data signals. • Lead customer meetings, trainings, health reviews, account check-ins, business reviews, and renewal readiness discussions. • Help customers understand and adopt Datavant/Ontellus solutions. • Identify qualified growth opportunities by uncovering customer needs tied to additional products, expanded usage, and new relationships. • Partner with Sales to share clear lead context. • Partner with internal teams to address customer issues and improve workflows. • Capture customer feedback in a structured way. • Maintain strong Salesforce hygiene. • Support renewal readiness by documenting customer value, unresolved risks, and trends. • Act as the voice of the customer internally.

Role Description We are looking for a Manager, Technical Success Management to join our Technical Success department. This is a remote role based in Germany, reporting to the Senior Director, Technical Success Management. You will lead a team of Technical Success Managers (TSMs) to drive customer success and retention by fostering strong relationships and ensuring seamless adoption of Zscaler’s Zero Trust platform. Your mission is to deliver exceptional customer experiences, address business and security needs, and accelerate product adoption through strategic leadership and hands-on support. What you’ll do (Role Expectations) - Lead and mentor your team to drive satisfaction, retention, and measurable growth - Build relationships with stakeholders to ensure customer success and revenue expansion - Communicate Zscaler’s value to diverse audiences and resolve technical or business challenges - Collaborate cross-functionally to advocate for customer needs and enhance experiences - Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement Qualifications - 5+ years of experience in customer success, account management, or similar customer-facing roles - 3+ years in a leadership position with a proven ability to build and lead high-performing teams - Demonstrated success in driving customer adoption, retention, and satisfaction in your assigned region - Experience building executive-level relationships and serving as the escalation point for customer incidents - Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies Requirements - Experience managing customer relationships in a B2B SaaS environment, ideally within cybersecurity or cloud services - Solid understanding of networking and security technologies, with familiarity in cloud computing solutions - Industry certifications such as CISSP, CCNP, CCIE, Network+, or equivalent, as well as experience or certifications from cloud providers such as AWS, Google, and Microsoft Benefits - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more!

Role Description We are seeking a self-motivated, curious, and capable individual to join our Audience Development team as a YouTube Strategist. This position will play a key role in shaping the content and growth strategy across Crunchyroll's global YouTube network, which has over 18M subscribers. If you have a strong understanding of content strategy, audience behavior, and a passion for anime, this might be the job for you! The YouTube Strategist should have a strong point of view on what makes content resonate with anime audiences and how to translate that into scalable programming strategies. This includes: - Identifying high-impact moments - Guiding content packaging (titles, thumbnails, formats) - Continuously optimizing based on performance insights Above all, we're looking for someone who is deeply in tune with fandom culture, understands the nuances of anime storytelling, and is excited to shape how millions of fans discover and engage with content on YouTube. Responsibilities - Define and evolve the content strategy for Crunchyroll's global YouTube ecosystem, including the main channel and affinity channels. - Provide creative direction for clips, Shorts, and channel programming. - Provide input on affinity channel strategy and positioning to ensure clear audience targeting and differentiation. - Partner with agency teams to guide content selection, packaging, and publishing approach. - Curate and guide the selection of compelling and timely clip content for YouTube and broader social channels, balancing hands-on execution with strategic oversight. - Write, optimize, and refine video title best practices, maintaining Crunchyroll's authentic tone and improving performance across regions. - Analyze YouTube performance data and deliver actionable insights and recommendations to improve content performance. - Identify audience trends, content opportunities, and emerging formats to drive growth and engagement. - Develop and refine testing frameworks (titles, thumbnails, formats, cadence) to optimize performance. - Ensure alignment with marketing priorities, seasonal titles, and franchise strategies. - Partner with internal teams to support content monetization, ensuring alignment with platform policies and revenue opportunities. Qualifications - 2+ years of experience in content strategy, social media, or YouTube-focused roles. - Experience working with high-volume content workflows or publishing cadences. - Strong understanding of YouTube platform dynamics, content optimization, and audience growth strategies. - Proven ability to translate data into clear, actionable content recommendations. - Experience working with external partners or agencies. - Excellent communication skills with the ability to provide clear, creative direction and feedback. - Strong understanding of internet culture, fandom communities, and content trends. - Passion for anime and familiarity with the anime industry and audience behavior. - Demonstrates a proactive, growth-oriented mindset, continuously identifying opportunities to optimize content strategy and performance. Bonus Points for - Experience working in the anime, animation, or gaming industry. - Familiarity with YouTube analytics tools (YouTube Studio, Tubular, etc.). - Experience developing multi-channel content strategies. - Understanding of YouTube SEO and content packaging best practices. - Experience with Shorts or vertical video strategy. - Working knowledge of video editing or design tools (e.g., Adobe Premiere, Final Cut Pro, Photoshop). Benefits - Performance bonuses - Employer matched retirement savings - Time-off programs - Progressive health benefits and perks Pay Transparency Los Angeles, CA: $38.63 — $48.29 USD Remote, USA: $33.60 — $42 USD