Role Description We are looking for a Manager, Technical Success Management to join our Technical Success department. This is a remote role based in Germany, reporting to the Senior Director, Technical Success Management. You will lead a team of Technical Success Managers (TSMs) to drive customer success and retention by fostering strong relationships and ensuring seamless adoption of Zscaler’s Zero Trust platform. Your mission is to deliver exceptional customer experiences, address business and security needs, and accelerate product adoption through strategic leadership and hands-on support. What you’ll do (Role Expectations) - Lead and mentor your team to drive satisfaction, retention, and measurable growth - Build relationships with stakeholders to ensure customer success and revenue expansion - Communicate Zscaler’s value to diverse audiences and resolve technical or business challenges - Collaborate cross-functionally to advocate for customer needs and enhance experiences - Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement Qualifications - 5+ years of experience in customer success, account management, or similar customer-facing roles - 3+ years in a leadership position with a proven ability to build and lead high-performing teams - Demonstrated success in driving customer adoption, retention, and satisfaction in your assigned region - Experience building executive-level relationships and serving as the escalation point for customer incidents - Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies Requirements - Experience managing customer relationships in a B2B SaaS environment, ideally within cybersecurity or cloud services - Solid understanding of networking and security technologies, with familiarity in cloud computing solutions - Industry certifications such as CISSP, CCNP, CCIE, Network+, or equivalent, as well as experience or certifications from cloud providers such as AWS, Google, and Microsoft Benefits - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more!

Role Description We are seeking a self-motivated, curious, and capable individual to join our Audience Development team as a YouTube Strategist. This position will play a key role in shaping the content and growth strategy across Crunchyroll's global YouTube network, which has over 18M subscribers. If you have a strong understanding of content strategy, audience behavior, and a passion for anime, this might be the job for you! The YouTube Strategist should have a strong point of view on what makes content resonate with anime audiences and how to translate that into scalable programming strategies. This includes: - Identifying high-impact moments - Guiding content packaging (titles, thumbnails, formats) - Continuously optimizing based on performance insights Above all, we're looking for someone who is deeply in tune with fandom culture, understands the nuances of anime storytelling, and is excited to shape how millions of fans discover and engage with content on YouTube. Responsibilities - Define and evolve the content strategy for Crunchyroll's global YouTube ecosystem, including the main channel and affinity channels. - Provide creative direction for clips, Shorts, and channel programming. - Provide input on affinity channel strategy and positioning to ensure clear audience targeting and differentiation. - Partner with agency teams to guide content selection, packaging, and publishing approach. - Curate and guide the selection of compelling and timely clip content for YouTube and broader social channels, balancing hands-on execution with strategic oversight. - Write, optimize, and refine video title best practices, maintaining Crunchyroll's authentic tone and improving performance across regions. - Analyze YouTube performance data and deliver actionable insights and recommendations to improve content performance. - Identify audience trends, content opportunities, and emerging formats to drive growth and engagement. - Develop and refine testing frameworks (titles, thumbnails, formats, cadence) to optimize performance. - Ensure alignment with marketing priorities, seasonal titles, and franchise strategies. - Partner with internal teams to support content monetization, ensuring alignment with platform policies and revenue opportunities. Qualifications - 2+ years of experience in content strategy, social media, or YouTube-focused roles. - Experience working with high-volume content workflows or publishing cadences. - Strong understanding of YouTube platform dynamics, content optimization, and audience growth strategies. - Proven ability to translate data into clear, actionable content recommendations. - Experience working with external partners or agencies. - Excellent communication skills with the ability to provide clear, creative direction and feedback. - Strong understanding of internet culture, fandom communities, and content trends. - Passion for anime and familiarity with the anime industry and audience behavior. - Demonstrates a proactive, growth-oriented mindset, continuously identifying opportunities to optimize content strategy and performance. Bonus Points for - Experience working in the anime, animation, or gaming industry. - Familiarity with YouTube analytics tools (YouTube Studio, Tubular, etc.). - Experience developing multi-channel content strategies. - Understanding of YouTube SEO and content packaging best practices. - Experience with Shorts or vertical video strategy. - Working knowledge of video editing or design tools (e.g., Adobe Premiere, Final Cut Pro, Photoshop). Benefits - Performance bonuses - Employer matched retirement savings - Time-off programs - Progressive health benefits and perks Pay Transparency Los Angeles, CA: $38.63 — $48.29 USD Remote, USA: $33.60 — $42 USD

• Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans. • Set clear expectations for customer engagement quality, documentation, and follow-through; reinforce accountability through measurable goals. • Build team operating rhythms (standups, pipeline/portfolio reviews, enablement sessions) that support consistency in a hybrid environment. • Drive consistent execution of the hybrid success motion (onboarding milestones, mid-contract health checks, and renewal planning paired with trigger-based outreach). • Ensure each CSM maintains current success plans for priority accounts, including goals, adoption strategy, KPIs, and mutual action plans. • Own renewal readiness across the team’s book of business: forecast outcomes, surface risks early, and coordinate renewal plays with Sales/Account Management. • Guide escalation management for at-risk customers, ensuring crisp problem statements, internal alignment, and timely customer communication. • Monitor customer health using product usage, support signals, and engagement data; translate insights into prioritized actions for the team. • Maintain accurate forecasting for renewals and risk in CRM/CS tooling; ensure data hygiene, notes, and next steps are captured consistently. • Report on team performance and customer outcomes to leadership (trends, risks, wins, and recommendations). • Partner with Sales/Account Executives on account strategy, renewals, and expansion identification; ensure clean handoffs and aligned customer messaging. • Collaborate with Support and Product to resolve recurring issues, influence roadmap with customer feedback, and improve self-service resources. • Coordinate with Implementation/Professional Services to ensure customers achieve time-to-value and that onboarding is measurable and repeatable.

Role Description As the Customer Manager for Distributors & Grocery at trü frü, you will play a pivotal role in driving growth and building deep customer partnerships. Working closely with an experienced National Account Manager, you will develop and execute strategic plans that deliver strong sales results and lasting customer value. You will guide a broker team, ensuring flawless execution and alignment with company goals across distributors and grocery accounts in the Eastern United States. What you’ll do: - Manage and grow relationships with key distributors including UNFI, KEHE, and C&S, as well as select grocery retailers such as Harris Teeter, Big Y, Giant Eagle, Price Chopper, Weis Markets, and Alliance Retail Group. - Develop and implement consistent distributor strategies and processes that align with trü frü’s overall business objectives. - Partner closely with the broker team to maximize sales effectiveness, creating clear and actionable customer plans that can be executed consistently across accounts. - Drive flawless execution of sales strategies including demand forecasting, trade expenditure management, and new item launches. - Build and communicate compelling, customizable sales stories that equip the broker team to win at the customer level. - Collaborate cross-functionally with Marketing, Finance, and Supply Chain to ensure sales plans are financially viable and operationally sound. - Regularly assess performance against KPIs, keeping brokers and team members motivated and focused on delivering results. - Drive digital commerce fundamentals, ensuring trü frü’s products have accurate images, pricing, and descriptions across all relevant platforms. - Leverage strong negotiation skills to achieve mutually beneficial outcomes with distributors, retailers, and broker partners. - Travel frequently to trade shows and customer meetings to nurture and grow the business. Qualifications - A passionate retailer partner and brand enthusiast who shows up as an authentic ambassador for trü frü. - Entrepreneurial and agile, with a knack for creative problem-solving and the ability to adapt quickly to shifting priorities. - Execution-focused and highly organized, consistently driving initiatives to completion with efficiency and accuracy. - A strategic communicator who builds strong, collaborative relationships with both internal and external stakeholders. - Data-driven, with the ability to translate complex data into actionable insights and strategic plans that produce real results. Requirements - Bachelor’s degree in Business Administration or a related field. - 2–3 years of experience in a sales function, preferably within the CPG industry. - Strong communication, negotiation, analytical, and influencing skills. - Proficiency in Microsoft Suite and experience with Nielsen/IRI. - Knowledge of MAPS strategy and demonstrated category and shopper acumen. - Financial acumen and experience managing a customer P&L. - Proven ability to drive revenue growth and expand market share. - Willingness to travel frequently within the designated territory. Pluses - Master’s degree in Business Administration. - Experience with Trade Promotions Systems (TPM/SRM). Benefits - Competitive salary, including a target bonus and an impressive benefits package! - Flexible Paid Time Off - Excellent health, dental & vision insurance, with options to fit you and your family’s needs. - Long-term disability and short-term disability insurance - Employee Assistance Program (EAP) - 401K retirement saving opportunity. - Casual office dress code - A dynamic, ambitious, indulgently fun work environment!