• Own day-to-day IT infrastructure operations across on-prem and cloud environments • Ensure high availability, performance, resiliency, and recoverability of critical systems • Lead incident response, root cause analysis, and continuous operational improvement • Oversee Windows Server, Active Directory, Microsoft 365, and identity infrastructure • Ensure secure configurations, access controls, and identity governance • Manage Azure Environments, including GCC and GCC High • Oversee server virtualization platforms supporting enterprise workloads • Ensure reliable operation of both Linux and Windows server environments • Partner with Information Security to implement secure architectures and compliance controls • Oversee Cisco-based enterprise network infrastructure • Ensure network reliability, performance, and capacity planning • Drive coordination for upgrades, maintenance, and vendor support • Lead infrastructure upgrades, patching, and technology lifecycle management • Reduce technical debt and improve system resilience and operational efficiency • Lead and develop the IT infrastructure and operations team • Drive accountability, execution, and operational excellence • Coach team members and foster a culture of reliability and ownership

• Lead the day-to-day operations of the centralized Help Desk COE supporting multiple managed services clients within a 24x7x365 operational support environment. • Ensure consistent delivery of Tier 1 support services across all supported institutions and customers. • Oversee intake, triage, escalation, and communication workflows for incidents, service requests, and operational support needs. • Ensure incidents and requests requiring advanced technical expertise are properly escalated to the appropriate higher-tier technical resources, operational support teams, or PMO processes as appropriate. • Monitor and manage support queues, call volumes, ticket flow, response times, service levels, staffing coverage, and after-hours operational support processes. • Develop staffing models, scheduling strategies, and workforce management practices to support continuous 24x7x365 operational coverage. • Act as a leadership escalation point for urgent, high-impact, or complex customer support situations. • Establish operational standards, procedures, workflows, and service delivery expectations. • Develop and maintain reporting dashboards, operational metrics, KPIs, and service performance measurements. • Drive operational maturity and process improvement initiatives aligned with ITSM and industry best practices. • Partner with leadership to support operational planning, growth strategies, and service scalability initiatives.

Role Description IntegrityM is seeking an experienced Audit Manager to lead and oversee complex healthcare program audits in support of federal oversight initiatives. This full-time leadership role is responsible for managing audit engagements, supervising professional staff, ensuring compliance with government auditing standards, and delivering high-quality audit reports to support program integrity objectives. The ideal candidate brings strong experience in healthcare auditing, deep knowledge of federal health program requirements, and demonstrated success managing audit teams in a regulated environment. Key Responsibilities - Lead and manage multiple audit engagements from planning through reporting and follow-up. - Develop audit work plans, risk assessments, and testing methodologies. - Ensure compliance with applicable federal regulations, program guidance, and Government Auditing Standards (GAGAS). - Supervise, mentor, and evaluate audit staff. - Review workpapers, findings, and reports for accuracy, quality, and adherence to standards. - Communicate audit results and recommendations to senior leadership and external stakeholders. - Identify emerging risks and recommend process improvements. - Support continuous enhancement of audit methodologies and internal quality controls. Qualifications - Minimum of three (3) years of management experience in the auditing field. - Demonstrated knowledge of federal healthcare programs, related regulations, manuals, coverage and payment rules, and Government Auditing Standards (GAGAS). - Experience auditing managed care or health plan organizations preferred. Requirements - Bachelor’s degree in accounting or equivalent from an accredited institution required. - Master’s degree preferred. - Current Certified Public Accountant (CPA) license preferred. Core Competencies - Strong leadership and team management skills. - Advanced knowledge of audit principles, risk assessment, and internal controls. - Excellent analytical, organizational, and problem-solving abilities. - Strong written and verbal communication skills. - Ability to manage competing priorities in a deadline-driven environment.

• Serve as the first point of contact for OpenLMIS users requiring technical assistance via phone, email, or in-person support. • Receive, log, track, troubleshoot, and resolve user issues related to OpenLMIS system access, data entry, reporting, and routine system use. • Escalate unresolved or complex technical issues to the appropriate technical teams. • Follow up with users to confirm issue resolution and provide additional support where needed. • Maintain professional and responsive communication with government and partner users. • Document all support requests, issue resolution steps, escalations, and troubleshooting activities within the helpdesk tracking system. • Maintain accurate records of frequently reported issues, bugs, and recurring system challenges. • Support the preparation of periodic support and performance reports. • Contribute to identification of system improvement opportunities based on user feedback and recurring issues. • Support end-users in correct OpenLMIS workflows and data entry procedures to improve data quality, completeness, and reporting timeliness. • Support onboarding and refresher training sessions for users and trainers. • Assist in the development and updating of training materials, user guides, FAQs, and reference documentation. • Provide ongoing user guidance and technical support to strengthen system adoption and sustainability. • Collaborate with technical teams and implementation partners to strengthen helpdesk processes and support mechanisms. • Support continuous improvement initiatives related to user support, system administration, and operational efficiency. • Participate in other project-related support activities as assigned.