Role Description We are looking for an Engineering Manager to lead a team of engineers in building and delivering innovative user value in our Nliven product. In this role, you will drive high-quality solutions while fostering a culture of collaboration, creativity, and accountability. You will work closely with product managers and designers within the Empowered Product Team model to ensure we meet the needs of our users and stay ahead in the market. This position reports to the VP of Software Engineering. This position is full-time and fully remote. Candidates are preferred to be located in New York, New Jersey, or Connecticut, but we will consider candidates located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. Qualifications - Proven experience leading engineering teams in delivering high-quality software products. - Strong understanding of the full software development lifecycle and can optimize processes for efficiency. - Passionate about mentoring and developing engineers, helping them grow professionally. - Committed to improving product quality through continuous integration and delivery best practices. Requirements - Three or more years of experience as an Engineering Manager or similar role, with a proven track record of leading an engineering team’s execution in a SaaS environment. - Experience crafting a team's development techniques and processes to its customers and product’s needs. - An accomplished manager, with a track record of growing the impact of their staff. - Current coding experience is not required, but substantial prior experience in software development is essential. What You'll Do - Lead, mentor, and grow the engineering team through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement. - Oversee the software development lifecycle, ensuring projects are delivered on time and within scope. - Manage team capacity and workload, ensuring balanced distribution of tasks and responsibilities. - Direct your team’s execution using a servant and transformational leadership style, ensuring high velocity and quality in deliverables. - Participate in architectural discussions, code reviews, and troubleshooting to maintain high-quality code. - Partner with product managers and designers to define project requirements and implement the Empowered Product Team model, ensuring alignment on goals and shared understanding of project vision. - Foster long-term thinking and creative solutions that enhance customer experiences and drive product success. - Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability. - Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team’s needs and contributions. - Stay current with technology trends and engineering best practices. Encourage the team to explore new methodologies and tools. - Identify and recommend organizational changes to improve team effectiveness and overall productivity. - Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving. Essential Skills - Ability to work independently and manage multiple projects and deadlines. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. - Strong strategic, decision-making, and creative problem-solving skills. - Excellent organizational, leadership, and time management skills. Tools You’ll Use - Microsoft Office - Google Suite - Slack - Zendesk - Jira What We Offer - Base annual salary range of $150,000 - $170,000, commensurate with experience. - Eligibility for annual bonus based on performance and company success. - 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026). - Company-paid life insurance. - Traditional and Roth 401k plans. - Paid parental leave. - Learning & development opportunities with company reimbursement for eligible educational expenses. - Working abroad opportunities. - Volunteer days off. - Flexible scheduling. - Up to $300 reimbursement for initial equipment to set up hybrid work environment. - Generous PTO and holiday schedule. - Remote work environment.

• Lead Business Value Assessments end-to-end for Enterprise prospects and customers, from value discovery through ROI/TCO modeling to executive readout. Engage with Mid-Market deals and the broader sales org where the situation warrants. • Build directional business cases that earn the right to a CFO conversation, then sharpen them to defensible models with customer data. • Partner with AEs, Solutions Engineers, and sales leadership across Enterprise and Mid-Market on the deals that matter most. • Translate Hightouch product capability into measurable business outcomes that executive buyers care about (revenue, retention, efficiency, risk). • Present findings to economic buyers and committees: CFO, CMO, CDO, VP Marketing, and equivalent. • Design and build the frameworks, playbooks, calculators, and assets that make value selling repeatable across the GTM org. Not just for VE, but for AEs and SEs to use on their own deals. • Partner with Enablement and sales leadership to roll out value-selling practices across the field. Help shape the training, the materials, and the operating cadence that scale value selling beyond a handful of high-touch engagements. • Contribute to Business Value Realization for existing customers, tracking adoption and quantifying the value delivered post-sale. • Contribute to the AI and agentic capabilities we are building to scale value selling across the field. Whether that is shaping the workflows, designing the agents, or testing them in real engagements, you help drive the direction and the build. • Help shape where the VE function goes next as Hightouch scales. This role is for someone who wants to build, not just execute against someone else's playbook.

Role Description Infrastructure Engineers help clients build and evolve systems that client organizations use to deliver and run software. They are comfortable working within teams of people with diverse roles and levels of experience to find solutions that meet the needs of the organization. They combine technical expertise and understanding with consideration of different situational needs. They champion technical quality and effective ways of working as a means to better outcomes for clients, rather than an end in themselves. They help clients to understand agile ways of working and DevOps as a mindset for collaboration. - You will work within teams to launch projects through hands-on implementation, evaluate existing infrastructure and drive improvements. - You will explore the client’s needs and collaborate on building a technical roadmap and impactful solution that will support their ambitious business goals. - You will help shape and build Thoughtworks’ cloud and infrastructure practice through collaboration with other practitioners, business development, marketing and capabilities development teams. - You will ensure and build the controls and processes for continuous delivery and evolution of infrastructure and applications, driving automation through all stages of the process. - You will take a proactive role in monitoring and ensuring that technical expectations of deliverables are consistently met on projects. - You will provide expertise and guidance in the areas of DevOps, cloud, platform and infrastructure engineering, both internally and in client sites. - You will establish trusting and thoughtful partnerships with a client’s engineering leadership. - You will adjust and suggest innovative solutions to current constraints and business policies. Qualifications - You can contribute to the design and implementation of enterprise and/or web-scale hosting platforms and can administer application servers, web servers and databases. - You have a deep understanding of cloud and virtualization platforms, infrastructure automation and application hosting technologies. - You have experience working with software delivery teams, and understand DevOps philosophies, Agile methods, Infrastructure as Code and how to apply them to your work. - You have a history of working with at least one IaaS cloud platform, and two or more application runtime platforms including physical servers, virtual servers, container clusters, serverless and databases. - You can write scripts using at least one scripting language and are comfortable building one or more of: Linux servers, Windows servers, or container clusters. - You have experience with continuous integration and continuous delivery tools with different tech stacks. - You’ve previously worked with monitoring systems for availability, performance or security. - You have an understanding of security concerns, threats and approaches for dealing with them, including infrastructure platform vulnerabilities, secrets management, network security and software supply chain security. - Bonus points if you have experience with unit testing and automated testing tools, stress and performance testing. Requirements - You are proficient in English. - You genuinely enjoy interacting with teammates from across the business and have a knack for communicating technical concepts to nontechnical audiences. - You love creating robust, scalable, flexible and relevant solutions that help transform businesses and industries. - You’re comfortable partnering directly with infrastructure technicians, support and network analysts, security analysts, system administrators and/or IT managers to design technical strategies while simultaneously collaborating with senior IT groups in an advisory capacity. - You adapt effortlessly to uncertainty, embrace change, and confidently make decisions with limited information to achieve positive outcomes. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Role Description Lead Platform Engineers help clients build and evolve systems that client organizations use to deliver and run software. They are comfortable working within teams of people with diverse roles and levels of experience to find solutions that meet the needs of the organization. They combine technical expertise and understanding with consideration of different situational needs. They champion technical quality and effective ways of working as a means to better outcomes for clients, rather than an end in themselves. They help clients to understand agile ways of working and DevOps as a mindset for collaboration. - You will explore the client’s needs and drive the building of a technical roadmap and impactful solution that will support their ambitious business goals. - You will help shape and build Thoughtworks’ cloud and infrastructure practice through collaboration with business development, marketing, and capabilities development teams. - You will ensure and build the controls and processes for continuous delivery and evolution of infrastructure and applications, driving automation through all stages of the process. - You will take a leading role in monitoring and ensuring that technical expectations of deliverables are consistently met on projects. - You will provide expertise and guidance in the areas of DevOps, cloud, platform and infrastructure engineering, both internally and in client sites. - You will establish trusting and thoughtful partnerships with a client’s leadership across engineering and commercial functions. - You will lead the design and implementation of innovative solutions to current constraints and business policies. Qualifications - You can lead the collaborative design of enterprise and/or web-scale hosting platforms and can administer application servers, web servers and databases. - You have a deep understanding of cloud and virtualization platforms, infrastructure automation and application hosting technologies. - You have experience working with software delivery teams and understand DevOps philosophies, Agile methods, Infrastructure as Code and how to apply them to your work. - You regularly apply DevOps philosophy, Agile methods, Infrastructure as Code to your work and lead infrastructure and operations with these approaches. - You have a history of working with server virtualization, at least one IaaS cloud platform, and two or more application runtime platforms including physical servers, virtual servers, container clusters, serverless and databases. - You can write scripts using at least one scripting language and are comfortable with building one or more of: Linux servers, Windows servers or container clusters, and/or Windows server systems. - Experience with continuous integration and continuous delivery tools with different tech stacks, web or mobile. - You’ve previously worked with monitoring systems for availability, performance or security, stress and performance testing with observability patterns: Distributed Tracing/OpenTracing, Log Aggregation, Audit Logging, Exception Tracking, Health Check API, Application Metrics, Self-Healing/Multi-Cloud. - You have an understanding of security concerns, threats and approaches for dealing with them, including infrastructure platform vulnerabilities, secrets management, network security and software supply chain security. - Bonus points if you have experience with unit testing and automated testing tools, stress and performance testing. Requirements - You must be proficient in English. - You genuinely enjoy interacting with teammates from across the business and have a knack for communicating technical concepts to nontechnical audiences. - You love creating robust, scalable, flexible and relevant solutions that help transform businesses and industries. - You’re comfortable partnering directly with leadership teams (CTO/CIO/COO) to design technical strategies while simultaneously collaborating with senior IT groups in an advisory capacity. - You adapt effortlessly to uncertainty, embrace change and confidently make decisions with limited information to achieve positive outcomes. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - We balance autonomy with the strength of our cultivation culture, supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.