• Customer Systems Strategy: Develop and maintain a roadmap for the technologies supporting Customer Success, Support, and Professional Services: primarily Salesforce and Zendesk, with a direct line of sight to retention, expansion, and customer health outcomes. You embed the customer lens into every system decision, not just the ones that are obviously customer-facing. • Program Ownership: Drive large-scale, cross-functional programs that span multiple functions. You bring structure to ambiguous situations, set direction when the path isn't obvious, and carry initiatives through without requiring oversight to maintain momentum. • Cross-functional Leadership: Remove barriers between groups: CS, Support, Professional Services, Finance, RevOps, and proactively seek out the voices that aren't already at the table. You ensure that the systems you build reflect aligned goals, not just the loudest stakeholder in the room. • Stakeholder Partnership: Serve as the authoritative systems voice for CS and Support leadership. Translate ambiguous business problems into clear technical direction, and translate technical constraints back into business-legible trade-offs. You don't wait to be asked: you anticipate needs and act. • Vendor Management: Own platform vendor relationships from procurement and contract review through ongoing performance management. You know when to push back and when to build. • Performance & Visibility: Define KPIs for customer journey systems, build dashboards and reporting, and hold the platforms accountable to measurable outcomes. • Best Practices & Enablement: Define and establish the standards for how customer lifecycle systems are built, managed, and governed across the organization. Deliver change management, training, and documentation for system rollouts — and actively invest in building the capabilities of the teammates around you, even without a formal reporting relationship.

We're looking for a Business Operations Associate to cover a parental leave from approximately early/mid July through mid-November 2026. This is a temporary, full-time, fully remote role reporting directly to our CEO. You'll be stepping into an established set of systems and processes where your job is to keep things running smoothly. The ideal candidate is highly organized, independently operational, and comfortable context-switching between finance, HR, compliance, and general administration in a small startup environment. You'll work across four main areas: - Finance & Billing – managing invoicing, client follow-ups, and contractor payments - HR & People Ops – payroll coordination if needed, compliance, and team engagement - Legal & Compliance – triaging contracts, vendor forms, and maintaining SOC 2 compliance tasks - General Operations – vendor management, ad hoc administrative support for leadership **Key Responsibilities** **Finance & Billing** - Manage monthly billing cycle: client invoicing via Stripe, platform-based invoices (Coupa, Tradeshift, Tungsten), and accounts receivable follow-up - Process bi-weekly contractor payments via Justworks and Deel (US and international contractors) - Handle monthly vendor payments and reconciliation via Ramp Bill Pay - Support quarterly accounting review with transaction categorization - Manage MRR documentation and billing records in Airtable **HR & People Operations** - Process payroll actions and any benefits updates in Justworks/Deel (e.g., compensation adjustments, insurance changes) - Field HR-related questions from team members and escalate to leadership when appropriate - Manage birthday gifts and team engagement logistics (TryDays, team events, client gifts) - Support current HR processes & policy enforcement - Coordinate bi-monthly team event & team-wide HR communications **Legal & Compliance** - Triage inbound NDAs, MSAs, and vendor agreements, flagging items for leadership review and routing to appropriate signatories - Complete and submit vendor onboarding forms on behalf of Spate (W-9s, insurance certificates, banking details, etc.) - Maintain SOC 2 compliance tasks in Vanta: monitor monthly checklist items and flag any open tests or remediation items to the relevant team lead **General Operations & Administration** - Serve as the day-to-day operational point of contact for the team during the leave period

• Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff • Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle • Structure and review commercial terms for pricing integrity, scalability, and operational feasibility • Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness • Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions • Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution • Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times • Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution • Use AI to augment business processes including pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring • Continuously evolve processes toward adaptive, self-improving systems rather than static workflows • Partner cross-functionally to integrate automation into core business operations • Act as a force multiplier by increasing organizational leverage without linear process overhead • Support high-impact operational and strategic initiatives across the business as company needs evolve • Help drive cross-functional initiatives related to: • Pricing and monetization strategy • Customer contracting and commercial operations • Operational readiness for new products or workflows • Partner and vendor operational processes • Customer onboarding and lifecycle optimization • Internal knowledge management and workflow standardization • KPI definition and operational reporting • AI enablement across business functions • Help leadership identify opportunities to simplify operations, improve scalability, and increase organizational effectiveness • Contribute to special projects that sit at the intersection of strategy, operations, and execution

Title: Business Systems Analyst Location: United States Department: Business/Functional Analyst Job Description: Location: Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust Travel: 0–10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. Program Overview The Business Systems Analyst will support enterprise analytics and modernization initiatives focused on improving operational efficiency, business intelligence, and organizational decision-making. This role works closely with stakeholders to evaluate processes, identify technology gaps, and implement analytics-driven solutions that support mission and business objectives. Position Overview RIVA Solutions is seeking a Business Systems Analyst with expertise in business analysis, analytics, and systems improvement. This role provides support across process analysis, strategic planning, analytics solution development, and technical implementation efforts. The ideal candidate will possess strong analytical and communication skills with the ability to translate business process needs into effective technical requirements and actionable solutions. Core Responsibilities - Provide expertise in business process and system analysis, design, improvement, and implementation efforts, translating business process needs into technical requirements. - Support organizational and strategic planning across a variety of technical and functional environments. - Provide expertise in areas including Configuration Management, Strategic Planning, Business Analysis, and Technical Analysis. - Assist in applying industry best practices to support customer analytics and reporting initiatives. - Use knowledge bases and conceptual business models to identify relevant issues and considerations in selecting analytics solutions. - Assess the operational and functional baseline of organizations and organizational components. - Help define the direction and strategy for engagements while ensuring organizational needs are effectively addressed. - Identify information technology inadequacies and deficiencies that impact organizational goals and functional performance. - Support the development of functional area strategies for enhanced analytics solutions, data management, and reporting capabilities. Minimum Qualifications - Minimum 5+ years of experience in an analytics-related field. - Strong experience in business process analysis, systems analysis, and requirements gathering. - Experience supporting analytics solutions, reporting, and data management initiatives. - Ability to translate business requirements into technical requirements and actionable solutions. - Knowledge of strategic planning, configuration management, and technical analysis practices. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and stakeholder management skills. - Ability to work independently and collaboratively in cross-functional environments. - Bachelor’s degree in Computer Science, Information Systems, Data Analytics, Data Science, Engineering, or a related field. Preferred Qualifications - Experience supporting Federal government programs or contracts. - Familiarity with enterprise analytics platforms and business intelligence tools. - Experience working in Agile or hybrid project management environments. Salary $130,000 - $145,000 RIVA Benefits - Paid Time Off / Sick Leave - Health, Dental, and Vision Coverage - Life Insurance - 401(k) Retirement Plan with Company Match - HSA/FSA Spending Accounts - Long- and Short-Term Disability - Pet Insurance - Wellness Program Initiatives - RIVA Flex (Flexible Hours and Hybrid Support, where applicable) - Additional Workplace Benefits Equal Opportunity Statement RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email [email protected]. Only messages left for this purpose will be returned.