• Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Desktop and process analytics and Quality Monitoring. • Initially, this role will have a focus on DPA and Quality Management. • Candidates must hold current ‘cloud certifications for Verint DPA’ or be able to work towards obtaining the appropriate Verint Certifications, within the first 30 days, if not already obtained. • Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders. • Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers and prospects. • Implement and troubleshoot Five9’s WEM Vendor on demand software solutions in a wide array of configurations and Customer environments both remotely and on-site. • Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs. • Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success. • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. • The successful candidate will be designated owner for Five9’s DPA services and will be responsible for the development and maintenance of all DPA service offerings and customer-facing materials.

• Provide a consultative approach by partnering with clients to produce exceptional results • Partner with our clients to help configure and advise on UKG Pro WFM solutions • Demonstrate a comfortable ability working across many verticals such as Hospitality, Healthcare, Retail, Manufacturing, and Production • Build meaningful relationships with clients and advise how to use UKG systems • Assist in mentoring other WFM Consultant teammates • Draw on industry and WFM expertise to develop, maintain, and implement WFM solutions • Use system analysis techniques to determine software specifications • Document, analyze, test, and modify WFM system

Role Description As a Market Option Advisor (MA), you will be responsible for: - Handle inbound calls from customers who may qualify for Marketplace ACA plans and/or private insurance products - Discuss individual health plan options with customers - Quote health plans and provide recommendations based on each customer’s needs - Complete applications by phone and assist customers with electronic signatures as needed - Respond to customer voicemails and emails in a timely and appropriate manner - Support the launch and pilot of new products for Direct Agency Sales - Actively contribute to team meetings - Share sales best practices with the team - Review sales results with the team - Maintain current knowledge of portfolio products - Review changes in the individual health market - Discuss relevant changes and updates as they arise - Make outbound follow-up calls to support sales and retention efforts - Update CRM records with relevant call details - Adhere to all compliance requirements and regulations - Adhere to the daily schedule using IEX, including lunch and break periods - Participate in scheduled one-on-one meetings, coaching sessions, and ongoing training opportunities Qualifications - High school diploma or GED - Ability to work independently and remain productive in a remote/work-from-home environment - Ability to quickly navigate multiple systems simultaneously - Health and Life license in the resident state, or the ability to obtain within 30 days of hire - Ability to obtain and maintain license appointments and certifications in the markets served - Ability to obtain and maintain FFM Certification and State-Based Exchange Certifications annually - Ability to become broadly certified across most U.S. states - Ability to become broadly appointed across multiple insurance carriers - Ability to work any hours during which the department is open Requirements - 1+ years sales experience with documented success - College degree - Intermediate level of proficiency with MS Office applications - Demonstrated ability in using computer and Windows PC applications including strong keyboard and navigation skills, and learning new computer programs - Ability to multi-task, including the ability to navigate a computer while speaking on the telephone - Ability to develop an understanding of our multiple products and the levels of benefits within each product Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Role Description Babylist’s finance and accounting operations run on NetSuite, and as the business scales, so does the complexity of keeping that platform aligned with the real needs of our accounting, finance, and operations teams. As our Senior NetSuite Functional Analyst, you will be the deep functional expert on NetSuite’s financial modules — partnering directly with accounting and finance to translate business needs into practical solutions, and working alongside our existing NetSuite Developer and NetSuite Administrator to ensure the platform enables rather than hinders day-to-day operations. You will join a small, tight-knit NetSuite pod inside our Financial Systems team. This pod owns the full lifecycle of NetSuite work: - Lead the functional “what and why” (and often the “how” that stays within native NetSuite). - The Developer owns custom SuiteScript development. - The Administrator owns system administration and day-to-day operational support. You will report to our Staff Technical Product Manager for Financial Operations and partner closely with Engineering, Accounting, Finance, and Operations. Qualifications - 6+ years of experience implementing or operating ERP solutions and financial operations processes, with deep hands-on NetSuite experience. - A NetSuite functional subject matter expert across the financial modules: GL, AP, AR, Revenue Recognition, Fixed Assets, ARM, SuiteBilling, and Consolidations. - Defaults to NetSuite’s native capabilities before proposing custom development. - Experience partnering directly with accounting and finance teams through close, audit, and operational cycles. - Working command of the technical toolkit — SuiteScript, workflows, SuiteApps, NetSuite APIs, saved searches, and dashboards. - Experienced working with NetSuite as part of a broader financial operations ecosystem. - Excellent written and verbal communication skills. - Comfortable with ambiguity and can translate vague business pain into clear, actionable functional requirements. - Demonstrated capabilities working in an AI-first development environment. - Bonus: prior experience in a high-growth ecommerce, consumer, or marketplace environment; prior experience as a NetSuite Administrator. Requirements - Serve as the deep subject matter expert on NetSuite’s financial modules. - Act as the primary systems partner for our accounting and finance teams. - Own the “what and why” (and in many cases the “how”) for intra-NetSuite work. - Continuously identify opportunities to reduce manual workarounds and improve reporting. - Operate as the NetSuite functional voice inside a broader financial operations ecosystem. Benefits - Competitive salary with equity and bonus opportunities. - Company-paid medical, dental, and vision insurance. - Retirement savings plan with company matching and flexible spending accounts. - Generous paid parental leave and PTO. - Remote work stipend to set up your office. - Perks for physical, mental, and emotional health, parenting, childcare, and financial planning.