• Develop comprehensive project plans, including timelines, milestones, and resource allocation • Coordinate with internal teams and external vendors to ensure smooth project execution • Monitor project progress, identify potential risks, and implement effective mitigation strategies • Ensure adherence to project scope, budget, and quality standards • Serve as the primary point of contact for clients throughout the project lifecycle • Conduct regular meetings with clients to provide updates, gather feedback, and address concerns • Proactively identify opportunities to upsell additional services or solutions based on client needs • Lead project teams, providing direction, guidance, and support as needed • Foster a collaborative work environment, encouraging teamwork and knowledge sharing • Effectively delegate tasks and responsibilities to team members, ensuring accountability and productivity • Anticipate potential project risks and develop contingency plans to mitigate them • Quickly address issues or roadblocks that arise during project implementation • Escalate unresolved issues to senior management as necessary, providing recommended solutions

• Be the customer's go-to person: Serve as the primary point of contact for new customers throughout the entire onboarding phase, building trust and keeping momentum • Own the onboarding timeline: Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams to hit key milestones on schedule • Run weekly customer syncs: Lead regular check-ins with customers to review progress, surface risks, and align on next steps • Keep internal teams on track: Route customer questions to the right Airship resources and proactively follow up to ensure internal tasks are completed promptly • Drive technical completion: Ensure each onboarding project reaches full technical completion, including implementation of key use cases and deployment of metrics tracking • Set customers up for long-term success: Establish a clear plan for future development at the close of each onboarding, so customers have a roadmap for continued growth • Hand off with care: Facilitate a smooth transition of each account to the Account Manager after onboarding, ensuring continuity and no gaps in the customer relationship • Identify and remove roadblocks: Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines • Explore AI-driven improvements: Look for opportunities to use AI tools and workflows to increase efficiency, improve quality, and scale the onboarding experience

• Create and execute project work plans in accordance with project’s Statement of Work (SOW) and revise as appropriate to meet changing needs and requirements • Identify and schedule internal and external resources to meet project plan objectives • Manage activities of Project Team members, ensuring completion of assigned tasks in accordance with schedule, resources, cost, performance, and quality objectives • Meet and collaborate with internal and external stakeholders to effectively communicate project expectations in a timely and clear manner to ensure project success • Efficiently identify and solve project issues as they arise in a proactive manner • Identify and manage project dependencies and the critical path • Ensure all Agfa Healthcare quality documents required for the project’s deployment type are accurately completed, signed, and posted • Meet on-time commitments for the project’s Service Acceptance and Final Acceptance

Title: (Sr) Project Manager, Non-Interventional Studies Team, Remote based in the US Location: Remote North Carolina United States of America Full time Remote Position requires demonstrated experience managing clinical trials with a preference for Non-Interventional Studies experience. Join Us as a Project Manager - Make an Impact at the Forefront of Innovation The Project Manager serves as the Project Lead and primary sponsor contact and is accountable for the overall delivery of the project (quality, time, cost) on behalf of the organization. Additionally, the Project Manager establishes and communicates customer expectations to the project team and ensures that escalation pathways are adhered to internally and externally. The role involves leading the cross functional project team to meet or exceed deliverables. What You'll Do: - Serve as the primary contact between the sponsor and the organization at the project level. - Ensure escalation pathways adhered to internally and externally (Rules of Engagement – communication pathways). - On projects where the scope requires, ensure clear delineation in responsibilities and communication pathways for secondary project leads (such as lead in a specific region, lead for a specific vendor(s) or subset of delivery). - Accountable for the overall delivery of the cross-functional project (time, cost, quality). - Ensure financial stewardship at a project level by demonstrating an intimate understanding of the contract, resource alignment to budget, management of Out of Scope activity, drive the Con Mod process/negotiations and team execution to timelines. - Establish, communicate and manage customer expectations to achieve optimal delivery during the project - Drive Risk Identification and Issue Resolution at project level (RBQM/RESOLVE). - Ensure project team compliance with organization policies, SOPs, ICH- GCP, regulatory and project specific requirements. Education & Experience Requirements: - Bachelor's degree or equivalent and relevant formal academic / vocational qualification - Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years’). Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions. Knowledge, Skills, Abilities: - Technical and systems competency, such as computer skills, to include effective use of systems and applications such as Microsoft Outlook, Word, Excel and PowerPoint, as well as organization systems (CTMS, Preclarus, Clarity) - Ability to delegate and effectively prioritize own and workload of project team members in a frequently changing environment - Effective oral and written communication and presentation skills - Proactive, solutions oriented and adaptable to changing priorities and situations - Advanced therapeutic area knowledge and clinical development guidelines and directives - Strong understanding of the key principles of project management (time, quality, cost), including solid financial acumen - Sound interpersonal and customer service skills, including the ability to lead, motivate and coordinate cross-functional project teams - Good judgment and decision making skills and capable of applying critical and analytical strategic thinking skills to manage complex/ambiguous situations - Ability to negotiate, persuade and influence others, including a cross cultural awareness.