Role Description This role will serve as our Zoho administrator, working across sales, marketing, operations, and external partners to improve platform reliability, governance, user adoption, and integration quality. We are looking for someone who combines strong hands-on Zoho administration experience with the ability to support internal training, enforce platform standards, and coordinate technical dependencies across systems. - Administer and optimize Zoho CRM, including fields, layouts, workflows, automation, permissions, dashboards, and reporting. - Establish governance standards for platform changes, data quality, user access, and release management. - Support end users through onboarding, training, documentation, SOPs, and office hours. - Partner with internal stakeholders and external vendors to improve platform adoption and long-term maintainability. - Coordinate and troubleshoot integrations between Zoho and other business systems. - Help ensure CRM design supports scalability, data integrity, and operational consistency. - Enable the Payentry IT team to support the Zoho platform after the contract period for this role has ended. Qualifications - 7+ years of experience in CRM administration, business systems, RevOps, or CRM transformation roles. - 3+ years of hands-on Zoho CRM administration experience. - Strong knowledge of Zoho workflows, automation, permissions, reporting, and related applications. - Experience with integrations, REST APIs, webhooks, OAuth, and authentication patterns. - A track record of building user adoption through training, governance, and documentation. - Comfort working cross-functionally with business stakeholders, technical teams, and external partners. - Experience in post-merger, fast-changing, or multi-entity environments is a plus. Company Description Payentry offers human capital management services and solutions to employers across the U.S. We help our clients improve efficiency, reduce risk, and support their employees through modern payroll, insurance, HR, and benefits solutions.

Role Description This Release Train Administrator role facilitates program-level processes and work stream execution using release schedules to assist software product teams deliver value, manages risks and dependencies, and drive continuous improvement across multiple Agile teams. - Facilitate Agile Release Train events, including PI Planning, ART syncs, system demos, and Inspect & Adapt workshops - Coordinate across Scrum Masters, Product Managers, Product Owners, and technical teams to ensure alignment and schedule execution - Identify, track, and help resolve risks, issues, and cross-team dependencies - Support planning and delivery of program increments and major releases - Escalate blockers and impediments that impact delivery timelines or business outcomes - Foster collaboration, transparency, and accountability across product teams by implementing schedules with stakeholder involvement - Partner with leadership to improve delivery predictability, quality, and value realization Qualifications - Experience leading large-scale scheduling and release programs with multiple Scrum/Product teams - Strong knowledge of Agile, Scrum, Kanban, and SAFe frameworks - Excellent facilitation, communication, and stakeholder management skills - Ability to manage complex dependencies in a fast-paced environment using schedule driven development and deployment tools - Experience with tools such as MS Project, Jira, Confluence or similar platforms - Bachelor’s degree preferred or ten plus years equivalent experience can be substituted Requirements - U.S. Citizen or Permanent Resident (Required) Company Description Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. Working Conditions - Standard Business hours are Monday through Friday - Occasional extended or weekend hours may be required based on operational needs - Must have reliable internet service that allows for effective telecommuting EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

• Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. • Deliver online lessons to undergraduate and/or graduate students. • Initiate, facilitate, interact, and moderate online classroom forums. • Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success. • Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend. • Participate in professional development to enhance teaching skills and effective online learning strategies.

• Lead, coach, and develop a team of Investor Services Associates and Assistant Managers. • Own team-level performance metrics including SLA adherence, quality, and customer satisfaction. • Serve as a senior escalation point for complex or high-priority customer issues and partner across internal teams to drive resolution. • Manage capacity planning, workload prioritization, and resource allocation across the team. • Champion process improvement, automation, and operational controls initiatives; surface product enhancement opportunities to leadership. • Develop and execute training plans for new and existing team members. • Build trusted, advisory-level relationships with customer leadership across the book of business. • Partner with Product, Sales, and Operations to align Investor Services priorities with broader company objectives. • Report on team health, performance trends, and service risks to senior leadership. • Proactively identify new service opportunities and translate them into operational proposals.