• Accountable for achieving the final clinical deliverable within the time period specified in the contract with the customer • Interprets data on complex issues and makes good business decisions with support from line management • Manage all aspects of monitoring operations and quality for assigned studies

• GSM will be accountable for the operational delivery of clinical study/studies to time, quality, and budget, company standards and scientific requirements, supporting decision -making at pace and leading study team to achieve overall study deliverables • GSM is accountable for the following deliverables: Study Initiation Meeting, Clinical Study Activity Plan, Study Delivery Plan, TMF Quality Strategy Document, DCT Set Up, Vendors Oversight Plan, Investigator/CRA Meeting Set Up & associated training, Recruitment Tracking, Budget tracking, eTMF filing and Vendor Set Up and Management, Safety Management plan eTMF & vendor set -up • Proactively and effectively identifies, oversees, and mitigates study risks • Ensures appropriate stakeholder communication, including study status, expectations, risks and issues • Accountable to operate within the study budget • Effectively leads empowered matrix teams • Responsible for operational input into protocol and informed consent form development, and other key study documents. • Leads and conducts investigator meetings and other study related meetings • Leads quality efforts to ensure protocol compliance and continual inspection readiness for assigned studies • Oversees the activities of the countries participating in the study

• Own day-to-day progression of a 50 to 100 case caseload by proactively tracking next steps, deadlines, and blockers • Maintain a high-touch client experience by providing updates every two weeks and responding to client communications within 24 hours • Support attorneys in building action plans by reviewing case facts and coordinating the new-client call within 24 hours of assignment • Drive medical treatment progress by monitoring referrals, authorizations, and appointment logistics (including transportation and interpretation when needed) • Help maximize client benefits by reviewing wages and tracking income benefits (TTD, TPD, PPD) to ensure accuracy and full payment • Request and follow up on WC-102-related documents such as medical records, physician panels, and wage information • Coordinate time-sensitive litigation events, including depositions, mediations, IMEs, hearings, and related notices • Communicate with adjusters and opposing counsel to move authorizations forward and keep cases progressing • Draft and organize key documentation such as notices, stipulations, cover letters, settlement/demand materials, and case-related correspondence • Keep Filevine updated with accurate notes, documents, contacts, and case phases so the full team always has real-time clarity

Role Description We are seeking a detail-oriented, proactive, and highly organized individual to join our Audience Development team as Associate Manager, YouTube Operations. This role reports to the YouTube Operations Manager and will play a critical role in supporting the execution and operational workflows behind Crunchyroll's rapidly growing global YouTube network. If you thrive in fast-paced environments and enjoy managing complex workflows across multiple stakeholders, this could be a great fit. In this role, you will act as the operational backbone of the team, ensuring a high volume of content moves seamlessly from curation to publishing while serving as the primary point of contact for our external agency partner. While this role is closely focused on YouTube, success will be driven by strong project management, organization, and communication skills, rather than deep platform expertise alone. Above all, we're looking for someone who is passionate about anime and fandom communities, highly accountable, and excited to help bring content to fans at scale. Responsibilities - Agency Management & Coordination - Serve as the day-to-day point of contact for the external agency partner, managing communication, deliverable tracking, and issue resolution. - Own and manage agency workflows, ensuring content deliverables (clips, Shorts, language versioning, custom edits) meet quality standards and brand guidelines. - Track agency output against volume targets and timelines, proactively flagging risks or gaps. - Coordinate asset delivery across agency, internal creative services, and brand management teams. - Support onboarding of agency partners, establishing workflows, approval processes, and communication cadences. - Content Operations & Publishing - Manage high-volume YouTube publishing operations, including rapid-turnaround and bulk uploads with accurate metadata, monetization, and geoblocking settings. - Track and manage content approvals and seasonal workflows, ensuring delivery. - Workflow & Process Management - Maintain and continuously improve operational workflows, identifying opportunities for efficiency and scalability. - Manage cross-functional requests and approvals, ensuring clear prioritization, visibility across stakeholders, and timely turnaround. - Maintain visibility into project status, proactively identifying risks, bottlenecks, and dependencies. - Track and compile performance and operational metrics, surfacing insights to support decision-making. Qualifications - 3+ years of experience in marketing operations, project management, agency management, or a related field. - Proven experience managing external vendors or agency relationships, including deliverables tracking and quality oversight. - Strong organizational skills with the ability to manage multiple concurrent workstreams and deadlines simultaneously. - Excellent communication skills—you can hold partners accountable while maintaining strong working relationships. - Proactive problem-solver who identifies issues early and proposes effective solutions. - Detail-oriented with a focus on accuracy, process, and execution. - Eager to learn and continuously improve processes. - Respect for anime and its culture, familiarity with fandom communities. Bonus Points - Experience managing agency relationships in a media, entertainment, or content environment. - Familiarity with YouTube Studio, content management systems, or digital asset management tools. - Experience with workflow tools (Airtable, Wrike, Notion). - Proficiency with Adobe Premiere, Final Cut Pro, or Adobe Photoshop. - Experience working in the anime, animation, or gaming industry. Pay Range - Pay Transparency - Los Angeles, CA: $38.63 — $48.29 USD - Pay Transparency - Remote, USA: $33.60 — $42 USD Company Description Crunchyroll is committed to diversity and inclusion, reflecting our mission of helping people belong. We are an equal opportunity employer and value diversity at Crunchyroll.