• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success. • Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities. • Develop customized onboarding materials and resources in both French and English. • Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process. • Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process. • Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement. • Serve as the primary point of contact for new French-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

• Lead the Customer Onboarding Transformation Project, ensuring pace, quality and adherence to defined milestones • Act as the liaison between internal teams and external consultants • Define, structure and monitor delivery KPIs • Organize and prioritize complex activities • Prepare and deliver executive presentations for leadership and the board • Ensure high levels of organization, governance and follow-up

Role Description - Provide leadership, guidance, and support to onboarding and offboarding coordinators and team members. - Collaborate with HR Talent Acquisition leadership to improve and streamline onboarding and offboarding processes. - Oversee daily department operations, ensure timely completion of documentation and tasks, and coordinate with managers across departments regarding new team members. - Partner with HR on best practices, global initiatives, volunteer offboarding, and performance feedback while attending monthly team meetings and completing additional duties as assigned. - Attend team meeting on the second Tuesday of each month at 12:30pm EST. Qualifications - Bachelor’s degree in Human Resources or related field preferred; SHRM-CP or SHRM-SCP certification a plus. - Strong knowledge of HR practices, employment laws, and workplace policies preferred. - Excellent communication, leadership, organizational, and time management skills with the ability to prioritize, delegate, and thrive in fast-paced environments. - Must be available to volunteer 12-15 hours a week. - Based in the USA and able to work set hours (neg). - As part of our volunteer program, we ask all volunteers to actively engage with our organization's social media platforms by liking, sharing, or commenting on posts to help spread awareness of our mission and initiatives. - If this position resonates with you, we encourage you to apply, even if you don’t meet every qualification. We value passion and potential as much as experience. Company Description At ARO, we are dedicated to supporting personal healing and overall well-being by providing education, resources, and support for survivors of 21 different forms of abuse, including domestic violence, bullying, workplace abuse, financial abuse, and human trafficking. Through ARO and Norm Therapy, individuals can access healing services, become trained Norm Therapists®, volunteer, join our community, and help make a meaningful impact in the lives of victims and survivors worldwide through advocacy and financial support. ARO is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We support the LGBTQ-IA+ community and the disabled communities. For more about our hiring practices, please refer to: Human Resources – Abuse Refuge Org

• Coordinate and deliver the comprehensive induction training program (in-person and virtual). • Review floor plans for brand compliance and client flow, coordinate vendor relations, manage equipment ordering, and facilitate CRM/tech stack integration. • Track fit-out and construction progress. Partner with pre-sales, marketing, and academy teams to support membership drives and studio staff recruitment. • Conduct final quality-control checks, finalise tech deployment, and provide high-touch support leading into opening day. • Act as the primary champion for onboarding franchisees. Build trust, troubleshoot issues swiftly, and conduct regular milestone check-ins. • Maintain real-time tracking of onboarding milestones and provide regular progress reports to leadership.