TELUS is an award-winning, Canadian-based company that provides superior broadband and communication systems to customers throughout the northeastern Americas. Founded in 1990, TEL
Customer Support Advisor
Location
United Kingdom
Posted
10 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Advisor
TELUS
• Provide direct support for software solutions to customers • Guide customers through core product functionality and training scenarios • Handle software licensing queries • Provide multi-channel support through phone, email, and online chat • Investigate and troubleshoot issues across various software products • Set up screen share sessions for complex troubleshooting • Log interactions using Salesforce Cloud CRM system • Gain knowledge of products, brand, and customer base • Collaborate with a team to find solutions to customer queries • Maintain expertise across products • Add to learning resources for self-service • Work on additional projects as opportunities arise • Ensure exceptional customer service, making sure customers are happy and satisfied
Job Requirements
- Previous customer support/service experience ideally in software support
- Good computer skills, with an analytical and organised approach to problem solving
- Be passionate about delivering excellent customer service
- Exhibit self-motivation, efficiency and team working
- Have strong numerical, written, and oral communication skills
- An ability to interact positively with customers at all levels
- Have fine attention to detail and good time management skills
- Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goals
- Be inquisitive and proactive – showing an appetite to problem solve
- Demonstrate ability to work both independently and as part of a team
- Show aptitude for learning and developing new skills
- Be comfortable working across teams in different locations
- Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required
- Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- accommodations for applicants with disabilities
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