Role Description Are you excited to lead a high‑impact customer success organization shaping the future of legal workflows and AI‑powered practice? Do you enjoy developing leaders, driving measurable customer outcomes, and partnering with large law firms at a strategic level? The Regional Manager, Customer Success leads a team of consultative professionals supporting Large Law firms to realize value from LexisNexis research, drafting, analytics, and AI‑powered workflow solutions. This role owns the regional customer success motion, ensuring strong adoption, workflow transformation, retention, and usage growth. You will combine people leadership, executive presence, and a modern customer success approach focused on measurable business outcomes. Responsibilities - Lead and develop a high‑performing team responsible for adoption, workflow transformation, customer value, and retention across Large Law accounts. - Own regional customer success strategy and execution, including customer health, value realization, retention, and usage growth. - Coach team members to act as trusted advisors and create tailored success plans aligned to customer goals and workflows. - Partner cross‑functionally with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and reviews. - Use customer health, engagement, and usage data to prioritize accounts and address adoption or change management challenges. - Drive continuous improvement in retention and expansion through insight‑led customer engagement. - Represent the voice of the customer by sharing actionable insights with leadership and product teams. Qualifications - Bachelor’s degree and B2B SaaS experience required, with legal industry exposure preferred; JD strongly preferred. - Experience leading consultative, customer‑facing teams in legal technology, enterprise software, customer success, or related environments. - Strong understanding of large law firm workflows, stakeholder dynamics, and AI‑enabled legal research and drafting. - Proven ability to coach teams on strategic account planning, stakeholder engagement, and value‑based conversations. - Experience using customer health, engagement, and usage data to guide account strategy and improve outcomes. - Comfort working with CRM, customer success, analytics, and AI‑enabled tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms. - Demonstrated executive presence, commercial acumen, and change leadership capability. Requirements - Work in a Way that Works for You: We promote a healthy work/life balance across the organization. - Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Benefits - Numerous wellbeing initiatives. - Shared parental leave. - Study assistance and sabbaticals. Company Description LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $98,500 - $183,000. Total Target Cash Range: $151,700 - $281,500. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Colorado, the base pay range is $98,500 - $183,000, the total target cash range is $151,700 - $281,500. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. Application deadline is 05/29/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.