• Owning the commercial performance of your mid-market book of business across new business, renewals, upsell, and cross-sell -- with a clear focus on NRR growth and retention • Leading the end-to-end renewal and expansion process, identifying opportunities early and executing with urgency • Balancing a robust book of business through structured communication cadences, strong task management, and proactive usage analytics to stay ahead of churn risk • Developing deep Kojo product expertise to recommend workflow best practices, deliver ad hoc training across all products, and represent customer needs back to the Product team • Proactively coordinating with internal stakeholders -- Product, Sales, Onboarding, Technical Support, and executive teams -- to remove barriers to customer success • Building and maintaining multi-threaded relationships across each account, ensuring Kojo has the right coverage at every level of the organization • Contributing playbook learnings back to the broader CS team as we continue to sharpen our methodology for customer success at scale

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform • Remove barriers to adoption so customers achieve their desired outcomes expediently • Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations • Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions • Oversee renewals and forecasting, ensuring timely, successful commitments • Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve • Monitor and report on customer health and usage • Develop deep expertise in Coder’s products to provide global customer coverage

Role Description The Amtrak ADA Stations Program (ADASP) is responsible for bringing Amtrak stations into compliance with the Americans with Disabilities Act. ADASP implements nationwide design and construction of infrastructure improvements to provide accessibly to Amtrak’s intercity rail transportation system. This position will be part of a Joint Venture (JV) (AECOM & Jacobs) that provides staff and services to Amtrak. The Senior Construction Contracting Official, within the procurement team, will work to establish strategic contracts for construction, engineering, or related services to support our internal stakeholders as well as development of strategic procurement efforts. This position is accountable for cost-effective life-cycle management of highly complex and possibly critical or strategic commercial categories or groups of categories and associated subcontracting where applicable. - Reports to Amtrak ADA Program’s Director of Procurement & Logistics. - Administers contracts which allow Amtrak to remain compliant with 49 CFR 19.40-19.48, with exception of 19.44 (b), as well as various FRA Grant requirements, FAR Part 31, and DOL Davis Bacon requirements. - Responsible for major engineering or construction procurements and subcontract processes and procedures ranging in dollar value from $500K to $250M+. - Responsible for pre-award activities & post-award administration, including chairing pre-proposal and pre-construction meetings, risk analysis, negotiating terms and conditions, payment terms, liquidated damages, and incentive fees. - Performs post-award cost analysis, evaluations, and justifications for all change orders. - Provides procurement for Amtrak business units, including solicitation, negotiation of contract pricing, contractual terms and conditions of purchase, and development of contracting sources. - Serves as a vital interface to business units and management as a recognized source of expertise for the sourcing function. - Oversee all activities related to the management of business units’ procurement requirements, from RFP to Notice-to-Proceed, to delivery and closeout of contracts. - Provides efficiency in the purchasing process with execution at the best value for Amtrak while ensuring overall satisfaction for all parties involved. - Recruits, maintains, and manages engineering firms or contractors with focus on total systems value while maintaining the highest code of ethics and conduct. - Negotiates complex contracts involving variable costs and non-standard Terms and Conditions. - Prepares and administers contracts that are financially and legally sound to ensure enforcement of contractual requirements and Amtrak’s policies and procedures. - Assists business units in finalizing Statements of Work from a commercial perspective as necessary. - Negotiates complex contract terms and conditions, reads drawings and understands technical scopes of work in detail. Qualifications - Bachelor of Science in Business Administration or related field + 8 years of relevant experience or demonstrated equivalency of education and/or experience. - Valid US Driver’s License required to visit project sites, clients, and other AECOM offices. Requirements - Certified Purchasing Manager (CPM) or a degree (or advanced degree) in the applicable category preferred. - 10 years in the construction or transportation industry. - Direct experience in construction procurement; prefer extensive experience in related procurement field or related construction experience. - Extensive project management and process improvement leadership experience. - High level of experience in construction procurement and extensive contractor management skills. - Extensive project procurement management experience. - Working knowledge of Microsoft Office Suite. - Thorough knowledge of engineering and construction rates and prices, multipliers, market trends, quality standards, and contracting sources. - Senior level experience in subcontracts procurement or related fields. - Proven record of efficient business processes and delivering measurable results. - Ability to analyze strategic options and their direct potentials and indirect impact on the organization. - Ability to work and communicate effectively in writing and verbally with all levels of the company, and engineering. - Experience with SAP/Ariba. - Experience with Federal Procurement Regulations, such as FAR or 2CFR200. - Ability and willingness to travel as needed, +/- 30% of the time, including overnight travel. Benefits - Medical, dental, vision, life, AD&D, disability benefits. - Paid time off, leaves of absences, voluntary benefits. - Flexible work options, well-being resources, employee assistance program. - Business travel insurance, service recognition awards. - Retirement savings plan, employee stock purchase plan.

• Own a portfolio of customer renewals within a rolling 90-day window. • Maintain clear visibility into renewal status, customer sentiment, risk, and next steps. • Conduct proactive renewal readiness reviews to identify potential blockers or concerns ahead of renewal. • Serve as the primary point of contact for assigned accounts. • Build strong working relationships with customer stakeholders across hospitality organizations. • Coordinate internal response efforts related to customer escalations and high-priority concerns.