Software development on your infrastructure. Offload your team's development from local workstations to cloud servers.
Senior Customer Success Manager
Location
United Kingdom
Posted
6 days ago
Salary
£81K - £109K / year
Seniority
Senior
Job Description
Senior Customer Success Manager
Coder
• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform • Remove barriers to adoption so customers achieve their desired outcomes expediently • Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations • Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions • Oversee renewals and forecasting, ensuring timely, successful commitments • Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve • Monitor and report on customer health and usage • Develop deep expertise in Coder’s products to provide global customer coverage
Job Requirements
- 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
- Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
- Hands-on experience with Salesforce and other industry-standard CS platforms
- History of building strong relationships across executive, business, and technical stakeholders
- Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
- Habit of staying current on industry trends, CS best practices, and the competitive landscape
- Startup experience
- High EQ with strong verbal communication and technical writing skills
- Self‑motivated with a creative and analytical approach to problem-solving
Benefits
- Offers Equity
- Offers Bonus
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