• Lead end-to-end product lifecycle: ideation, requirements, design, development, launch, and ongoing optimization of vended products • Use data-driven insights (customer feedback, usage metrics, competitive analysis) to inform product development efforts • Manage internal and external stakeholder communication and ensure alignment across executive, business, vendor and technical teams • Evaluate vendor options

• Own a defined product surface area within the global Inventory platform • Translate operational customer pain points into scalable product solutions • Prioritize and manage a clear backlog aligned to business KPIs • Partner closely with Engineering, Design, Data, and Customer teams to deliver features on a predictable cadence • Support enhancements across both legacy and growth initiatives while maintaining roadmap discipline • Define success metrics at feature inception • Track adoption, usage patterns, and KPI impact post-launch • Drive iteration based on measurable performance

• Execute/support SLAs with internal business partners seeking product insight / direction. • Delivers routine analysis to facilitate understanding of product performance, provide input to the competitiveness process, which includes proposing issue solutions, recommendations and the creation of cross – functional decision memos that require sign off from Product, Legal, Actuarial, Compliance, Service Care, Pharmacy and others at times. • Responsible for supporting the transition of products from development to management and helps with issue resolution for all products post implementation launch • Support Product Management analysis, enrollment and pricing trends to support, lead and manage product performance and life cycle management. • Accountable for competitor trend reporting, analysis and cross functional coordination for timely effective market response decisions. • Provide support, oversight and communication of market and segment needs • Perform, support and collaborate with stakeholders on initiatives that support retention, enrollment, network and forecasting. • Develops and maintains strong business relationships, and is skilled in leading, facilitating productive team meetings. • Skilled in identifying stakeholders, and is effective in driving collaboration and clarity around key objectives and producing appropriate communication documents • Develop, support and implement effective product management policies and procedures • Work with cross-functional team to ensure technical, operational and sales dependencies are achieved within sales, financial and operational goals. • Perform, support and collaborate with stakeholders on initiatives that support retention, enrollment, network and forecasting • Lead/support communication/training plans in coordination with segment corporate strategy. • Support vendor management as appropriate • Support sales and other internal training on new products / products in the market as appropriate

• Own product areas end-to-end: opportunity discovery, problem framing, PRD writing, scoping, launch, and iteration • Write crisp PRDs that engineers and designers can build against without ambiguity • Define behavior for complex financial workflows end-to-end, including the edge cases most teams skip • Make tight scope and tradeoff calls in close partnership with engineering and design • Work directly with integration partners to align capability boundaries with product decisions • Run customer research end-to-end - interviews, prototype testing, beta programs - and turn what you learn into roadmap direction • Define and track success metrics for the areas you own • Contribute to product strategy and help shape what gets built next