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Associate Customer Data Operations Analyst
Location
Malaysia
Posted
7 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Customer Data Operations Analyst
Veeam Software
• Manage and optimize customer data within Salesforce and third-party data platforms. • Ensure the accuracy, consistency, and integrity of customer data and oversee the creation and management of accounts in Salesforce. • Participate in automation initiatives and data integrations to streamline workflows and enhance data-driven decision-making. • Maintain and update customer records in Salesforce, ensuring data accuracy and integrity. • Create and manage new customer accounts, ensuring proper categorization and compliance with internal data standards. • Monitor and resolve data discrepancies, duplicates, and inconsistencies to maintain a clean and reliable database. • Manage and integrate data from third-party vendors, ensuring alignment with internal systems and business requirements. • Monitor and enforce data governance policies for vendor data, ensuring compliance with industry best practices and company guidelines. • Collaborate with vendors to improve data quality, accessibility, and usability. • Document and enforce best practices, policies, and procedures for managing customer data, including third-party firmographics data. • Train internal teams on data entry standards and proper usage of Salesforce to maintain high-quality records. • Participate in the design and implementation of automation for data entry, updates, and validation within Salesforce. • Work with IT and business teams to integrate third-party data sources, ensuring seamless data flow and accessibility. • Identify opportunities to improve efficiency through AI, machine learning, and API integrations.
Job Requirements
- Bachelor’s Degree in a quantitative discipline required (Data, IT, Business, or related field). A combination of education and experience may be considered.
- 2+ years of experience in data management, data quality, CRM administration, or a related field.
- Some experience (0–1 years) in data operations, data entry/data management, CRM support/administration, or a related area (internships/co-ops/projects count)
- Experience in a data-focused role or academic/project work involving data quality, data cleansing, or CRM systems.
- Proficiency in Salesforce (Admin certification is a plus).
- Experience with third-party data platforms and integration tools.
- Strong understanding of data governance, compliance, and best practices.
- Ability to design and implement automation workflows and data integrations.
- Excellent problem-solving skills with high attention to detail.
- Strong communication skills to collaborate with cross-functional teams and external vendors.
- Experience with Salesforce Flow, Zapier, MuleSoft, or other automation tools.
- Background in data analysis and reporting (e.g., SQL, Tableau, Power BI).
- Knowledge of data privacy regulations such as GDPR, CCPA, or industry-specific standards.
Benefits
- 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
- Dental insurance for employees and dependents
- Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
- Annual flexible spending allowance for health and wellbeing expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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