Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in delivering outstanding customer support through chat and email while building strong customer relationships, driving customer satisfaction, and supporting overall business growth. You will help create positive customer experiences by providing effective solutions, managing customer concerns, meeting performance targets, and contributing to a fun and customer-focused environment. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Create happy customers by focusing on the customer experience. - Provide outstanding service to ensure customers stay longer. - Develop positive rapport with each customer. - Personalize every interaction and provide solutions to take care of our customers. - Build customer loyalty and value through effective account management. - Make recommendations that genuinely help customers. - Meet the Customer Care team’s KPIs and targets. - Handle customer communication via chat and email. - Have fun and be yourself while interacting and building relationships with customers. Qualifications - Previous non-voice experience required. - Good email communication skills with a quick resolution approach. - High-quality customer service skills. - Positive energy and a can-do attitude. - High regard for integrity and diligence. - Ability to work efficiently with minimal supervision. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. Company Description

Role Description We're looking for Bulgarian speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Bulgarian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description

• Provides on-site customer support for installations, training, and troubleshooting • Installs equipment and tests its operation • Trains customers on the use of products and services • Resolves customer issues with technical support • Plans and implements strategies for complex issues • Supports new installations and coordinates incident resolution • Communicates additional product needs identified at client sites • Documents visits and customer interactions

• Trabalhar em estreita colaboração com os profissionais de vendas de terreno • Desenvolver estratégias para manter e expandir contas de clientes • Estar envolvido na instalação, onboarding e formação das equipas das clínicas • Apoiar em visitas críticas a clientes • Planear e definir a estratégia das visitas a clientes • Documentar as visitas e interações com os clientes