Title: Digital Banking Support Specialist I Location: OSAGE BEACH MO US Job Description: Summary: First Bank of the Lake (FBOL) relies on knowledgeable professionals to interact with our valued consumer and business online customers who have questions or concerns. We’re looking for a highly skilled Digital Banking Support Specialist to assist with managing inbound and outbound calls. The ideal candidate will be a quick learner who can actively listen to customer questions and adapt when issues arise during a call. This role will handle a variety of important supportive tasks, onboarding new online customers, providing answers, insights, instructions, and assistance for online accounts. As the voice of FBOL, the Digital Banking Support Specialist must possess excellent communication and interpersonal skills, patience, and enthusiastically assist digital customers by exceeding their expectations. Job Functions: - Handle a large volume of inbound and outbound calls in a timely manner. - Identify customer needs, research issues, resolve complaints, and provide solutions. - Navigate our support portal to help answer customer questions and resolve issues satisfactorily. - Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. - Recommend improvements for our digital product offering and processes to boost FBOL efficiency. - Manage and respond to fraud detection anomalies by escalating red flags appropriately. - Patiently lead customers through technological hurdles within digital banking. - Perform administrative tasks as needed including digital reporting anomaly fraud protection case management. - Follow FBOL’s policies and procedures in regard to fraud prevention, new customer onboarding, issue resolution, and customer service expectations. - Proactively access resources about FBOL products and services, including business Treasury Management services, refer to them during calls, and send appropriate information to customers as needed. - Build positive relationships by going above and beyond with customer service, ensuring that all product questions, technological concerns, and service requests are handled appropriately. - Identify opportunities for driving sales and revenue of FBOL’s existing product suite and seize opportunities to recommend useful products when appropriate. - Remain cognizant of fraud reg flags and escalate any fraud suspicions to a Supervisor when appropriate. - Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality. - Assist with reporting digital banking transactions and behaviors. Assist with tracking activity as needed for marketing and analysis purposes. - Ability to create and maintain records of issues identified and remedial actions taken into a shared database. - Leverage data and insights gathered by the team to recommend and influence digital process improvements. - Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank. Education/Experience: - High school diploma or equivalent GED. - Experience working in customer support role(s). - Some banking experience is preferred. Skills and Competencies: - Reasonable comfort with technology, including multi-factor authentication and mobile apps. - Strong active-listening and verbal communication skills. - Proficiency in problem solving. - Ability to multi-task and manage time effectively. - Expertise in conflict resolution. - Experience with MS Office Suite preferred, especially MS Word and MS Excel. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 25 pounds at times. Work Arrangement: - This position is remote. - Occasional travel may be required for in-person training or meetings. EEO Statement: We are an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected category. All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice. Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. Benefits: - 401(k) - 401(k) matching - Health insurance - Dental insurance - Life insurance - Paid time off - Vision insurance - Short- and Long-term disability - Company-paid holidays For Advertising Purposes Only: #LI-DNI

Role Description We're looking for Romanian speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Romanian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in delivering outstanding customer support through chat and email while building strong customer relationships, driving customer satisfaction, and supporting overall business growth. You will help create positive customer experiences by providing effective solutions, managing customer concerns, meeting performance targets, and contributing to a fun and customer-focused environment. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Create happy customers by focusing on the customer experience. - Provide outstanding service to ensure customers stay longer. - Develop positive rapport with each customer. - Personalize every interaction and provide solutions to take care of our customers. - Build customer loyalty and value through effective account management. - Make recommendations that genuinely help customers. - Meet the Customer Care team’s KPIs and targets. - Handle customer communication via chat and email. - Have fun and be yourself while interacting and building relationships with customers. Qualifications - Previous non-voice experience required. - Good email communication skills with a quick resolution approach. - High-quality customer service skills. - Positive energy and a can-do attitude. - High regard for integrity and diligence. - Ability to work efficiently with minimal supervision. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. Company Description

Role Description We're looking for Bulgarian speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Bulgarian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description