Your role at DynatraceAs a Senior Customer Success Manager, you will be at the forefront of helping our customers achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our platform delivers value for diverse B2B personas, including software developers, IT operations, and business stakeholders. Key Responsibilities: - Customer Engagement & Success Planning - Build and manage relationships with senior leaders and teams in diverse organizations, acting as their trusted advisor. - Develop tailored success plans that align Dynatrace capabilities with customer goals, focusing on driving innovation, optimizing costs, and mitigating risks. - Guide technical and business users, helping them unlock the full potential of Dynatrace’s advanced observability and automation platform. - Collaboration Across Teams & Partners - Partner with Dynatrace internal teams, including product, support, Go-To-Market, and post-sales, to deliver a seamless customer experience. - Actively engage with Dynatrace Partners to extend reach and impact, ensuring partners are equipped to support mutual customers effectively. - Coordinate efforts across remote and geographically dispersed teams, navigating cultural differences to align on customer priorities. - Driving Adoption & Expanding Value - Serve as a key resource for technical and operational discussions, helping customers address complex challenges unique to software development and IT operations. - Drive adoption of Dynatrace solutions by demonstrating measurable business outcomes, such as reduced downtime, faster deployments, and optimized cloud usage. - Identify upsell opportunities and work closely with Sales to grow customer accounts, delivering mutual success. - Renewals & Risk Mitigation - Proactively manage the renewal process, creating strategies to mitigate risks and secure long-term partnerships with customers. - Advocate for customers internally, ensuring their feedback informs product enhancements and organizational improvements. What will help you succeedMinimum Requirements: - Bachelor’s degree or equivalent work experience. - 5+ years of relevant experience in customer success, account management, or similar roles. Preferred Qualifications: - A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices. - Proven success in managing complex customer relationships, driving adoption, and delivering measurable outcomes. - Proven expertise working with the executive level in client environments, as well as with procurement and business owners. - Excellent verbal, written and interpersonal communication skills. - Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition. - Highly motivated, energetic and committed to getting results. - Ability to develop strong relationships with the user/customer/internal communities. - Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - The base salary range for this role is $91,000 - $114,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits, and a company matching 401(k) plan for retirement. Equal Employment OpportunityEqual Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

• Serve as the frontline point of contact for customers, delivering responsive, high-quality support across multiple communication channels. • Play a key role in resolving inquiries efficiently. • Ensure a seamless customer experience and maintain strong service standards. • Contribute to continuous improvement initiatives by identifying recurring customer challenges and highlighting operational inefficiencies. • Collaborate closely with cross-functional teams to help drive customer satisfaction, operational excellence, and long-term client success.

Title: Digital Banking Support Specialist I Location: OSAGE BEACH MO US Job Description: Summary: First Bank of the Lake (FBOL) relies on knowledgeable professionals to interact with our valued consumer and business online customers who have questions or concerns. We’re looking for a highly skilled Digital Banking Support Specialist to assist with managing inbound and outbound calls. The ideal candidate will be a quick learner who can actively listen to customer questions and adapt when issues arise during a call. This role will handle a variety of important supportive tasks, onboarding new online customers, providing answers, insights, instructions, and assistance for online accounts. As the voice of FBOL, the Digital Banking Support Specialist must possess excellent communication and interpersonal skills, patience, and enthusiastically assist digital customers by exceeding their expectations. Job Functions: - Handle a large volume of inbound and outbound calls in a timely manner. - Identify customer needs, research issues, resolve complaints, and provide solutions. - Navigate our support portal to help answer customer questions and resolve issues satisfactorily. - Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. - Recommend improvements for our digital product offering and processes to boost FBOL efficiency. - Manage and respond to fraud detection anomalies by escalating red flags appropriately. - Patiently lead customers through technological hurdles within digital banking. - Perform administrative tasks as needed including digital reporting anomaly fraud protection case management. - Follow FBOL’s policies and procedures in regard to fraud prevention, new customer onboarding, issue resolution, and customer service expectations. - Proactively access resources about FBOL products and services, including business Treasury Management services, refer to them during calls, and send appropriate information to customers as needed. - Build positive relationships by going above and beyond with customer service, ensuring that all product questions, technological concerns, and service requests are handled appropriately. - Identify opportunities for driving sales and revenue of FBOL’s existing product suite and seize opportunities to recommend useful products when appropriate. - Remain cognizant of fraud reg flags and escalate any fraud suspicions to a Supervisor when appropriate. - Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality. - Assist with reporting digital banking transactions and behaviors. Assist with tracking activity as needed for marketing and analysis purposes. - Ability to create and maintain records of issues identified and remedial actions taken into a shared database. - Leverage data and insights gathered by the team to recommend and influence digital process improvements. - Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank. Education/Experience: - High school diploma or equivalent GED. - Experience working in customer support role(s). - Some banking experience is preferred. Skills and Competencies: - Reasonable comfort with technology, including multi-factor authentication and mobile apps. - Strong active-listening and verbal communication skills. - Proficiency in problem solving. - Ability to multi-task and manage time effectively. - Expertise in conflict resolution. - Experience with MS Office Suite preferred, especially MS Word and MS Excel. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 25 pounds at times. Work Arrangement: - This position is remote. - Occasional travel may be required for in-person training or meetings. EEO Statement: We are an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected category. All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice. Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. Benefits: - 401(k) - 401(k) matching - Health insurance - Dental insurance - Life insurance - Paid time off - Vision insurance - Short- and Long-term disability - Company-paid holidays For Advertising Purposes Only: #LI-DNI

Role Description We're looking for Romanian speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Romanian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description