Role Description Dans un contexte de croissance, notre pôle SEPTEO EDUCATION, recrute pour renforcer son entité DENDREO, un(e) Customer Care Manager H/F en CDI en FULL REMOTE. Vous intervenez après l’onboarding des clients et devenez un véritable expert fonctionnel et métier de la solution Dendreo. Votre rôle sera stratégique : - Accompagner les utilisateurs au quotidien, de manière asynchrone, afin de leur garantir une expérience client optimale, durable et autonome. Votre quotidien : - Support & expertise client - Répondre avec précision et efficacité aux demandes clients via l’outil de ticketing. - Assurer le service support et qualifier/escalader les sujets plus complexes. - Devenir référent(e) expert(e) sur des fonctionnalités clés du logiciel. - Autonomie & adoption produit - Aider les clients à utiliser correctement la plateforme et à exploiter tout son potentiel. - Participer activement à l’adoption des nouvelles fonctionnalités. - Anticiper les risques de churn et contribuer à la satisfaction des clients existants. - Identifier et remonter les opportunités de croissance. - Collaboration interne & amélioration continue - Travailler en étroite collaboration avec les équipes Produit, Développement, Onboarding, Sales et Marketing. - Contribuer à l’enrichissement de la base de connaissance utilisateurs avec la chargée de documentation. Qualifications - Expérience réussie en relation client B2B, idéalement dans un environnement SaaS. - A l’aise avec des outils logiciels complexes. - Bon esprit d’analyse, aime résoudre des problématiques variées et gérer plusieurs demandes en parallèle. - Communique avec clarté à l’écrit et fait preuve de rigueur dans le suivi des sujets. - Maîtrise de Microsoft Word est un réel plus. - Bon niveau d’anglais écrit et intérêt pour l’usage de l’IA dans les pratiques support appréciés. - Curieux(se) face à un logiciel métier riche, orienté(e) service, pédagogue et persévérant(e). - À l’aise en télétravail, fait preuve d’autonomie, d’organisation et de fiabilité au quotidien. Benefits - Grandir et s’épanouir grâce à un parcours de formation personnalisé, des opportunités de mobilité interne et la possibilité de s’auto-former via notre plateforme Udemy. - Vivre une aventure humaine, échanger et partager autour d’évènements thématisés (afterworks, sport, RSE, séminaires, etc.). - Rejoindre un collectif qui prend soin des autres et s’engage en faveur de l’égalité des chances, la diversité et l’inclusion. Company Description Septeo est un acteur de référence du software en Europe, présent à l’international et reconnu parmi le top 5 des éditeurs de logiciels sectoriels en France. En forte croissance et en transformation permanente, le groupe s’impose comme un acteur clé de l’édition logicielle grâce à la force de son collectif : des équipes déterminées, audacieuses et engagées. Chez Septeo, l’intelligence artificielle est placée au cœur de notre évolution. Nous la concevons comme un levier de performance durable, de collaboration et d’innovation, intégrée de manière responsable dans les pratiques du quotidien et démocratisé sur l’ensemble de nos métiers. Rejoindre Septeo, c’est intégrer une aventure collective à dimension internationale, porter la transformation du groupe dans un environnement en mouvement rapide, et faire de l’IA un levier concret de création de valeur, aujourd’hui comme demain.

• Consistently monitor client communication on Slack, email, and other CRMs. • Understand customer requirements/concerns and answer questions promptly with clarity and empathy. • Serve as a POC for customers with regard to the client’s advertising and technical needs. • Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. Communicate project scope, goals, deliverables, and timelines effectively across teams. • Manage multiple conversations/projects simultaneously, while prioritizing key accounts. • Tracking progress on all accounts via CRM/account management tools so that tasks are not dropped. • Test and use Socioh’s in-house software so you have a deep understanding of our app and how it works with Meta. • Set up ad catalogs for clients in Socioh’s app. • You may be expected to help out with other tasks as needed. While you’ll be working closely with the success team, we don’t have rigid internal structures – our team doesn’t hesitate to jump in wherever they are needed and believe they can add value.

Role Description We have an opportunity for a Senior Customer Success Manager (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation. This is a remote role with around 25% travel across UK, Ireland and Northern Europe. Key Responsibilities - Build strong customer relationships through regular check‑ins, strategic reviews, and proactive engagement. - Develop Customer Success Plans that drive adoption, measurable value, and regulatory‑aligned outcomes. - Monitor customer health, usage trends, and risks while maintaining accurate CRM records and renewal forecasts. - Lead the full renewal cycle, presenting ROI and identifying upsell or expansion opportunities. - Act as the customer advocate by gathering feedback, influencing product improvements, and coordinating cross‑functional support. - Manage inquiries, escalations, and onboarding to ensure smooth adoption and high customer satisfaction. Qualifications - Strong experience in Customer Success and SaaS, with a Bachelor's degree in Biology, Healthcare, Marketing, or a related field preferred. - Strong preference for experience within Life Science industry. - Proven track record of building and maintaining strong customer relationships. - Strong problem-solving and negotiation abilities. - Experience working with Salesforce and customer success tools (Gainsight). Benefits - A culture that fosters inclusion, diversity, and innovation in an international work environment. - Market specific training and ongoing personal development. - Experienced leaders to support your professional development. - We are an equal opportunity employer and value diversity at our company. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Title: Customer Relationship Management Manager Location: Romania United States Job Description: At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: - Tide is available for UK, Indian, German and French SMEs - Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly - Over $300 million raised in funding - Over 2,500 Tideans globally - we're diversity champions! - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM: This role sits within Tide's Paid Plans CRM team - a collaborative group of marketers driven by ownership, experimentation, and impact. Our mission is simple: help members save time and money so they can focus on doing what they love. We use data, creativity, and technology to drive engagement, retention, and long-term value. WHAT WE ARE LOOKING FOR: We're seeking an experienced CRM professional with a strong background in subscription-based technology businesses. You have a proven track record of developing and executing CRM strategies that improve retention and increase customer lifetime value. You understand subscription models, recurring revenue dynamics, and industry best practices in subscription management. You're comfortable working with CRM tools and marketing automation platforms, and you have strong analytical skills that enable you to turn data into actionable insights. As CRM Manager - Subscriptions, you will: - Lead the planning and execution of CRM strategies for subscription products, aligned with business objectives and growth targets. - Provide strategic guidance to senior CRM team members on best practices and emerging trends. - Manage and mentor a Senior CRM Executive, fostering a collaborative and high-performing environment. - Use advanced data analytics to refine segmentation and personalise member communications. - Implement advanced targeting strategies to optimise campaign performance and maximise customer lifetime value. - Apply predictive modelling and behavioural analytics to proactively reduce churn. - Collaborate closely with Marketing, Sales, and Product teams to align CRM initiatives with company-wide goals. - Drive cross-functional initiatives to enhance the customer experience and grow subscription revenue. - Develop and oversee customer advocacy and loyalty programmes to increase retention and brand advocacy. What Makes You a Great Fit - 3+ years of CRM experience, ideally within subscription-based businesses - Experience with subscription billing systems and customer databases - Strong background in CRM analytics, segmentation, and predictive modelling - Deep knowledge of CRM and marketing automation technologies - Strong project management and strategic thinking skills - Excellent spoken and written English - Strong stakeholder management and communication skills - Experience with tools such as Iterable, Salesforce, GSuite, and Jira - A proactive problem-solver who thrives in dynamic environments WHAT YOU'LL GET IN RETURN: - 25 days paid annual leave - 3 paid days off for volunteering or L&D activities - Personal L&D budget - Mental wellbeing platform - WFH equipment allowance - Sabbatical Leave - Share options TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: - Tide does not charge any fees at any stage of the recruitment process. - All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. - Communication from Tide will only come from an official @tide.co email address. - Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.