• Impulsar la satisfacción del cliente a través de la excelencia en servicio además de desarrollar y mantener relaciones interpersonales con los clientes y sus representantes. • Realizar y apoyar la solución de problemas, instalación, mantenimiento y reparación en equipos designados. • Mantener las comunicaciones diarias con los clientes para asegurar la resolución y el seguimiento adecuado a sus requerimientos, liderando iniciativas para la satisfacción del cliente. • Responsabilidades administrativas como los registros de servicio al cliente y registros de servicio interno que deberán cumplir con las políticas y regulaciones de la compañía y del país. • Mantener las herramientas y los equipos de prueba correctamente, incluyendo el cumplimiento del periodo de calibración de estas. • Identificar oportunidades de ventas para comunicar en tiempo y forma al equipo comercial para así asistir en el crecimiento y dirección del negocio. • Responsable del control de costos en las garantías y contratos de servicios. • Responsable de completar todas las tareas administrativas en tiempo y forma, tales como Ejecución de FMI, Mantenciones, documentos e informes. • Liderar proyectos de instalación cumpliendo y manteniendo con los estándares de calidad establecidos por la compañía. • Ser consciente y asegurar el cumplimiento de todas las actividades respetando las normas de seguridad y calidad establecidos en la política de EHS, así también cumplir con el programa de entrenamientos de dicha área.

Role Description As a Field Service Specialist, you will play a key role in delivering, supporting, and optimizing advanced Neurodiagnostic Devices and Software. You’ll be the trusted expert customers rely on to install, maintain, troubleshoot, and train on complex systems that directly support patient care. This is a highly independent, hands-on role suited for someone who enjoys solving problems, working directly with customers, and taking ownership in the field. This position requires significant travel (approximately 75%) and the ability to work independently. What You’ll Do - Installation & System Deployment - Plan, manage, and execute neurology system installations from small to large scale. - Ensure all installations are completed professionally, meeting company standards, directives, and customer requirements. - Deliver a high-quality installation experience that sets the foundation for long-term customer success. - Service, Maintenance & Troubleshooting - Perform preventative and routine maintenance on installed equipment. - Respond to field service calls and diagnose issues across: - PC systems - Network environments - Proprietary hardware and software - Troubleshoot, repair, and resolve issues while maintaining ownership until completion. - Communicate proactively with management if response time objectives are at risk. - Problem Solving & Continuous Improvement - Diagnose root causes of product failures and document findings. - Provide actionable feedback to Engineering, Operations, and cross-functional teams to improve products and processes. - Customer Relationship & Site Management - Serve as a primary point of contact for customers during on-site engagements. - Keep customers informed of progress and activities at all times. - Maintain strong communication with internal teams, including management and sales, regarding site developments. - Ensure high levels of customer satisfaction through professionalism and responsiveness. - Training & Knowledge Transfer - Deliver customer training during installations or scheduled sessions at customer sites or company offices. - Support customer adoption and effective use of systems. - Participate in ongoing technical and professional development training. - Stay current with evolving product knowledge and industry developments. - Documentation & Compliance - Follow all Quality System procedures that impact product and service quality. - Accurately complete all required documentation, including: - Service reports - Expense reports - System entries - Ensure all data entry is completed within company timelines and includes required documentation and signatures. - Customer Engagement - Build and maintain strong customer relationships. - Act as a brand representative in the field, promoting professionalism and trust. Qualifications - College Diploma or University Degree (or equivalent experience) in a related field such as IT, medicine, or biology. - Minimum of 5 years of field service experience, including: - Installations - Training - Troubleshooting - Medical device experience is preferred. - Certifications such as MCP, MCSE, or A+ are an asset. - SQL Server or database administration experience is a plus. Requirements - Extensive travel required (approximately 75%). - Valid driver’s license. - Clean driving record with no felony convictions and fewer than three moving violations in the past three years. - Ability to read and interpret safety rules, operating instructions, and procedure manuals. - Ability to write routine reports and correspondence. - Ability to communicate effectively with customers and internal teams. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. Company Description Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.

• Provide expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems • Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately complete all required administrative documentation and service reports in a timely manner • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues • Support documentation efforts, including maintaining current product manuals, specifications, and technical references • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship • Travel to customer sites, sometimes on short notice and outside of normal business hours, to provide high-quality service and technical guidance.

• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately complete all required administrative documentation and service reports in a timely manner • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues • Support documentation efforts, including maintaining current product manuals, specifications, and technical references • Assist the customer service team in identifying parts and providing technical input • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship • Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed • Participate in on-call rotations as assigned, providing after-hours technical support when required • Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules • Perform additional duties and responsibilities as assigned by management