Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Revolutionize B2B Payments with Edenred Pay USA Join our team and be part of a company that's transforming the way businesses pay and get paid. At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives. As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry. Why Join Us? : We offer 100% company-paid medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability. : Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident. :Competitive salary of up to $105,000 annually with a 10% bonus. : Take advantage of our 401K plan with a generous employer match. If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA. Job Summary: The Technical Support Manager is a strategic leadership role responsible for the operational excellence, professional development, and performance results of the Technical Support organization. This role focuses on the overall health and scalability of the support ecosystem. The Manager owns the technical support roadmap, manages departmental priorities and headcount, and is the ultimate stakeholder for support-related metrics (KPIs). In an AI-augmented environment, the Manager is responsible for transitioning the team toward high-value troubleshooting while overseeing the automation of routine knowledge tasks through a centralized knowledge architecture. Essential Functions: Managerial & Strategic Responsibilities 1. People & Administrative Management · Execute the full performance lifecycle, including annual reviews, PIPs (Performance Improvement Plans), and promotion cycles. · Own the hiring strategy; identify staffing gaps, draft job requisitions, and lead the interviewing and onboarding process for new analysts. · Provide formal career pathing; ensure every team member has a documented growth plan aligned with emerging AI and Fintech competencies. · Manage ticket coverage and resource leveling to ensure operational readiness without team burnout. · Foster a collaborative, client-first culture within the team and across departments 2. Operational & Metric Ownership (KPIs) · Own and report on Support KPIs to leadership such as First Response Resolution, CSAT, and SLA compliance. · Serve as the final management point of contact for high-priority incidents, coordinating between Customer Success and Production Engineers during incidents. 3. Strategic AI & Process Transformation · Oversee the teams’ knowledge policies, ensuring members contribute root causes, feedback, & other details to maintain a source of truth for AI Agents. · Represent Support in Product Roadmap meetings to advocate for supportability features that reduce ticket volume. Act as the connective bridge between Support, Product, Engineering, and Operations teams. · Identify and prioritize automation workflows that shift the team from reactive troubleshooting to proactive support. Required Skills & Abilities · Proven experience in managing full-time employees, including conflict resolution, salary negotiations, and performance appraisals. · Deep understanding of B2B SaaS infrastructure such as API integrations & cloud-based integrations. · Demonstrated ability to lead teams through organizational shifts, preferably including the adoption of AI-driven support models. · Proficient in the use of tools such as MySQL, Excel, Jira or equivalents Education and Experience · Minimum 5 years in Technical Support, with at least 2 years in a formal People Management role, preferably within the Fintech or Financial Services industry. · Bachelor's degree in Business, Computer Science or a related field. Equivalent combination of education and experience will be considered. Physical Requirements

Role StarCompliance is seeking an experienced Senior Technical Support Analyst (SQL Specialist) , based in the United States to join our dynamic, client-facing Client Support Services team. In this senior role, you’ll take ownership of complex technical issues impacting our cloud-hosted web applications and deliver timely, high-quality solutions. As a go-to expert for Microsoft SQL Server (MSSQL/T-SQL), you’ll play a critical role in maintaining the stability, performance, and reliability of mission-critical environments. The ideal candidate combines deep technical expertise with clear communication and a passion for delivering exceptional client experiences. Client Support Services is an integral function within StarCompliance, partnering closely with Professional Services, Product, Relationship Management and Sales. Technical excellence, critical thinking, and the ability to methodically assess, direct, and resolve unfamiliar issues are essential. Successful candidates will be passionate about the StarCompliance brand and understand the solutions and value we provide to our clients. Responsibilities Client-Facing Technical Support: Serve as a senior escalation point for complex issues in a SaaS compliance platform environment, directly engaging with enterprise clients through support tickets, virtual meetings, and client calls to identify, troubleshoot, and resolve application and database incidents within SLAs. Support Request & Incident Management: Take end-to-end ownership of support requests and high-priority incidents - ensuring timely resolution, proactive client communication, and effective coordination across teams – while maintaining professionalism and composure in client-facing scenarios. Microsoft SQL Expertise: Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues; and leverage tools such as SQL Server Management Studio (SSMS) and SQL Profiler to diagnose and resolve bottlenecks. Windows & Azure Troubleshooting: Apply strong knowledge of Windows Server, Azure environments, Internet Information Services (IIS), and Windows Services to diagnose and resolve web application and infrastructure-related issues. Monitoring & Performance Optimization: Support and monitor Azure-hosted applications using tools such as New Relic, SQL Sentry, and Uptrends to proactively identify and resolve performance degradation before it impacts clients. Root Cause Analysis & Continuous Improvement: Collaborate with Development, Product, and Infrastructure teams to document root causes, contribute to post-incident reviews, and recommend enhancements that strengthen product stability and client experience. Teamwork & Collaboration: Provide advice, guidance, and support to peers while fostering open communication and shared learning within the Client Support Services team. Actively seek opportunities to contribute beyond your immediate remit, building strong relationships and promoting a culture of collaboration, quality, and continuous improvement. Cross-Functional Partnership: Work closely with Development, Infrastructure, Product, and Professional Services teams to align on priorities, ensure seamless issue resolution, and drive ongoing improvements to support processes and service delivery. Documentation & Knowledge Sharing: Develop and maintain internal knowledge bases, troubleshooting guides, and best-practice documentation to promote consistent, scalable support delivery. Skills and Experience Database Expertise: Advanced, hands-on expertise with Microsoft SQL Server (MSSQL), including complex T-SQL scripting, query optimization, indexing, and performance tuning. (Experience limited to MySQL, Oracle, or other RDBMS platforms will not meet requirements.) Minimum qualifications 5+ years of experience supporting enterprise web applications or SaaS platforms in a Microsoft technology environment (MSSQL, IIS, Azure, Windows Server). Demonstrated experience troubleshooting complex technical issues involving web applications, databases, and cloud infrastructure. Proven ability to manage multiple support requests or incidents while maintaining responsiveness and quality. Strong interpersonal and communication skills in client-facing environments. Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience. Integrity and Ethics All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.

Service Center CSCS WV Essential Job Duties Conduct estimate, photo and documentation reviews using standard review process developed by Caliber Communicate findings to service advisors for training and compliance improvement purposes Identify areas for GP% improvement through report analysis and estimate review Reinforce company standards for part selection, vendor usage, labor mix and refinish processes Report and track findings for management Comply with all Caliber safety rules, policy guidelines and company standards Other duties as assigned Skill/Requirements

• Provide Tier 2 technical support for a complex healthcare software platform • Investigate and resolve escalated issues from Tier 1 support • Troubleshoot application, data, and integration-related problems • Analyze logs, system behavior, and error patterns to identify root causes • Support system configurations, workflows, and product functionality • Collaborate with engineering and product teams when deeper investigation is required • Document issues, solutions, and technical findings clearly