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Brokerage Process Support Specialist
Location
New York
Posted
108 days ago
Salary
$44.6K - $82.6K / year
Seniority
Junior
Job Description
Brokerage Process Support Specialist
UPS
• Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities • Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis • Support the BPI Supervisor in building “as‑is” and “to‑be” process maps • Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools • Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking • Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout • Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy • Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives • Provide daily/weekly reporting updates as assigned • Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation • Support change management activities, including communication drafts and training coordination • Assist with updating project trackers, documentation repositories, and shared libraries • Complete assigned tasks from the BPI Supervisor on time and with high quality • Help coordinate project activities, follow-ups, and cross-functional meetings • Provide administrative and technical support across improvement initiatives as needed
Job Requirements
- 1–3+ years in business operations, process support, data analysis, or a related role
- Proficiency in Microsoft Excel (pivot tables, lookup formulas, data transformation, etc.)
- Familiarity with automation or workflow tools (Power Automate, system configuration, or similar) preferred
- Experience with CargoWise is strongly preferred
- Ability to work with data, identify patterns, validate accuracy, and summarize findings
- Exposure to process mapping or Lean methodologies is a plus
- Strong documentation and communication skills; able to produce clear, concise materials
- Organized, detail-oriented, proactive, and adaptable to shifting priorities
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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