• Own portfolio intake mechanics and governance from idea submission through approved initiative. • Establish and maintain a transparent demand funnel, ensuring initiatives are clearly framed, comparable, and decision‑ready. • Facilitate prioritization and intake forums by reconciling Product strategy, approved funding, and delivery capacity. • Translate Product roadmaps into integrated portfolio delivery plans. • Own capacity modeling, scenario analysis, and portfolio tradeoff recommendations. • Maintain visibility into portfolio health, cross‑initiative dependencies, and systemic risks. • Ensure portfolio decisions are explicitly documented, tracked, and acted upon. • Define and own portfolio‑level delivery standards, templates, and ways of working. • Ensure transparency and traceability from strategic intent through approved initiatives and execution.

• Build and operationalize scalable performance effectiveness frameworks across BPO teams • Partner with BPO vendors and internal stakeholders to identify trends, drive accountability, and improve operational outcomes • Leverage multiple data sources - including manual audits, speech analytics, and operational reporting - to deliver actionable insights • Develop and maintain performance scorecards, dashboards, and business review materials for leadership stakeholders • Identify opportunities for continuous improvement across processes, tooling, and member experience workflows • Collaborate cross-functionally with operations, analytics, member experience, and business teams to align on performance strategy and execution • Help drive adoption and effectiveness of performance monitoring tools and evaluation methodologies

• Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations. • Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations. • Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations. • Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders at every stage from early concept through to launch. • Assess business and organization risk to make trade-off recommendations. • Close the loop - track and measure your outcomes and adapt and learn quickly from failure. • Champions CS Program Management Office (PMO) defined ways of working to drive intended outcomes and provide transparency. • Independently produces and revises documents and presentations that are executive ready.

Role Description Join Southwest Power Pool (SPP) as a Lead External Affairs Liaison – West and help shape the future of the Western Interconnection. In this highly visible role, you’ll serve as a key relationship builder and strategic representative for SPP across the region, supporting initiatives tied to Markets+, regional expansion, stakeholder engagement, and public policy awareness. This role is ideal for someone who thrives in relationship-driven environments and understands the complexity of the energy industry, regional transmission organizations (RTOs), public policy, and stakeholder engagement. You’ll work closely with member companies, policymakers, industry groups, and internal leadership to strengthen SPP’s presence, build trust with western stakeholders, and support strategic growth initiatives across the region. The Lead External Affairs Liaison – West requires strong communication skills, political and industry awareness, and the ability to navigate complex stakeholder environments while representing SPP’s mission of ensuring reliable, resilient, and affordable power. What You'll Do - Build and maintain strategic relationships with member companies, policymakers, elected officials, industry organizations, stakeholders, and prospective participants throughout the Western Interconnection. - Lead external engagement activities that support awareness and understanding of SPP’s Markets+, reliability mission, governance model, RTO expansion efforts, and broader strategic initiatives. - Represent SPP at stakeholder meetings, conferences, legislative events, industry forums, and member engagements while serving as a trusted and credible organizational representative. - Monitor and communicate legislative, regulatory, and public policy developments that may impact SPP, its members, stakeholders, or regional initiatives. - Support and coordinate stakeholder engagement strategies, outreach efforts, and government affairs activities that strengthen collaboration and regional participation. - Develop presentations, briefing materials, talking points, reports, testimony, and stakeholder communications that support organizational objectives and executive awareness. - Facilitate engagement opportunities with policymakers, stakeholders, member companies, and prospective participants through meetings, events, visits, and outreach activities. - Partner closely with internal teams and external stakeholders to support alignment, communication, consensus-building, and successful stakeholder processes. - Lead or contribute to strategic initiatives and special projects that enhance stakeholder engagement, external partnerships, and SPP’s regional presence in the West. - Ensure activities are conducted in alignment with applicable SPP policies, procedures, and state and federal requirements related to government and external stakeholder interactions. - Travel extensively throughout the Western Interconnection to support relationship management, stakeholder engagement, and regional outreach activities. Qualifications - Bachelor’s degree or equivalent experience in public affairs, public administration, business, communications, political science, policy analysis or related fields. - Eight (8) years of relevant experience. - Experience working in the Western Interconnection and familiarity with Western energy market issues, regional transmission planning, and stakeholder processes. - Knowledge of and experience related to SPP’s Markets+ initiative and RTO expansion efforts. - Strong relationships and credibility with stakeholders across the Western energy landscape, including utilities, public power entities, policymakers, trade organizations, and industry groups. - Experience representing an organization in external-facing environments, including conferences, public meetings, stakeholder forums, and government engagement activities. - Strong communication, presentation, relationship management, and consensus-building skills. - Ability to manage complex stakeholder relationships and coordinate across diverse internal and external groups. - Willingness and ability to travel extensively throughout the Western Interconnection. - Residency within the Western Interconnection required. - Flexibility and the ability to function with constantly changing and multiple priorities. - Excellent written and communication skills for facilitating and representing company needs, including Microsoft Word technical skills. - Excellent presentation skills, including PowerPoint technical skills. - Excellent organizational skills. Benefits - Competitive pay with bonus opportunities. - Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance. - Relocation assistance. - Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP. Compensation Information The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Pay Range: $97,580.00 - $126,795.00 Travel Requirement This position requires significant travel, up to 40%. Equal Opportunity Employer Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.