Title: Donor Relations Coordinator Location: Edison United States Requisition # 2026-181133 ShiftDay StatusFull Time with Benefits Job Description: Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Donor Relations Coordinator manages key donor communication projects and assists with donor relations activities within Hackensack Meridian Health Foundation's network Donor Relations department, which provides stewardship support to all hospital foundations and entities tasked with fundraising for Hackensack Meridian Health. Reporting to the Director of Donor Relations, and also working in close collaboration with the Executive Director of Donor Relations, this position provides essential support to the Donor Relations department, helping to build and maintain a comprehensive stewardship program that improves donor retention and fosters trust and loyalty among our donors. This position will include a combination of remote and on-site work. Responsibilities A day in the life of a Donor Relations Coordinator at Hackensack Meridian Health includes: - Assists in the creation and operation of donor relations communications, which may include: first time/new donor communications, birthday cards, hand-written thank you notes, tribute gift lists, impact reports, special communications, and other mailings. - Assists in the development and operation of various tracking procedures, which may include: acknowledgements, actions, recognition, reporting and other needs. - Assists in donor recognition projects, which may include: recognition inventory, updating annual donor walls, reviewing donor listings, preparing individual plaque proofs and working with recognition vendors and site teams to help coordinate installations. - Assists with special donor touches, which may include: photobooks, videos, gift baskets, custom gifts, etc. - Assists with proofing and review of donor relations communication and content, including design and layout for in-house communications. - Administrative responsibilities include, but are not limited to, answering the phone, scheduling meetings, maintaining spreadsheets and running reports. - Other duties and/or projects as assigned. - Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: - Bachelor's Degree in related field from four-year university or college. - Minimum of 1-3 years of related experience. - Excellent written and oral communication and time management skills. - Must be proficient in Google Suite Education, Knowledge, Skills and Abilities Preferred: - Fundraising and/or nonprofit experience preferred - Experience in a healthcare setting at a large multi-hospital system. - Experience working with Raisers' Edge and RE NXT. - Experience with graphic design for creating presentations and internal communications. Compensation Minimum rate of $26.71 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: - Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. - Experience: Years of relevant work experience. - Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. - Skills: Demonstrated proficiency in relevant skills and competencies. - Geographic Location: Cost of living and market rates for the specific location. - Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. - Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

• Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments. • Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence. • Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership. • Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer-facing expectations. • Protect Engineering focus through better support: Reduce avoidable escalations by building runbooks, diagnostics, knowledge systems, reproducibility standards, technical triage, and high-quality escalation packets. • Lead escalation and incident discipline: Establish crisp roles for technical lead, escalation manager, communications owner, Support, Engineering, SA, Platform Architecture, and Sales. Ensure incidents and critical escalations are communicated with clarity and followed by useful RCAs. • Build technical depth and enablement: Create career paths, training, mentorship, certification, quality review, and hands-on learning that help junior engineers become senior/staff support engineers and help senior engineers scale their expertise. • Partner across the company: Work closely with Product, Engineering, Sales, Solutions Architecture, Platform Architecture, Customer Success, Docs, DevRel, and Services to ensure support signal turns into product, documentation, enablement, and customer lifecycle improvements. • Use tooling and AI pragmatically: Improve routing, deflection, summaries, analytics, knowledge surfacing, diagnostics, and customer communication while measuring real operating outcomes rather than tool adoption alone. • Represent Temporal with customers: Engage directly in strategic escalations, high-stakes incidents, enterprise support conversations, QBR/EBR inputs, and executive readouts when support experience affects customer trust.

• Be a keen learner: • At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in distributed systems orchestration, networking, and observability while learning from complex, real-world customer use cases. • Our stack includes Go, Python, Typescript, Java, and .Net providing continuous opportunities to hone your programming skills in distributed systems design, testing and troubleshooting, automation, resilience engineering, and performance tuning. • Be a passionate problem solver: • If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. • You’ll work directly with developers to troubleshoot complex issues, help them optimize performance and reliability, contribute to improving user experience, and help them be successful with using Temporal. • You'll develop and troubleshoot implementation patterns (use cases, SDK options, code reviews), observability solutions (Grafana, Prometheus), networking issues (load balancing, DNS, ingress/egress), and infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale. • Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing best practices. Don't worry—we have seasoned engineers and mentors to support you along the way! • Be a great communicator: • As a Senior Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand distributed systems challenges and provide solutions that enhance scalability, performance, and reliability. • Your insights will influence platform improvements, from enhancing observability tooling to developing self-service solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test). • You’ll serve as a bridge between developers and Temporal engineering, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales.

• Travel to enterprise customer sites across APJ (approximately 50% of the time) to deliver Temporal DevDays • Prepare and deliver hands-on labs, architectural walkthroughs, and workshop sessions that help enterprise engineering teams build confidently on Temporal • Collaborate with Solutions Architects, Account Executives, and Customer Success to scope and prepare for each engagement and ensure strong outcomes • Contribute sample applications, lab exercises, and reusable content back to the shared DevDays content library • Deliver train-the-trainer sessions where appropriate • Host semi-regular enterprise office hours for APJ-based engineering teams • Deliver webinars on enterprise-relevant topics • Partner with DevDays program owner, DevRel, and field teams to identify topics and formats that matter most to enterprise audiences in the region • Speak at and attend industry conferences, developer events, and meetups across APJ relevant to the enterprise engineering community • Produce technical content: blog posts, tutorials, architectural guides, diagrams, and videos • Gather structured feedback from DevDays sessions, office hours, and enterprise engagements to surface product gaps, developer experience friction, and adoption blockers from the APJ market • Serve as the regional voice of the enterprise developer, bringing region-specific patterns and needs back to the broader DevRel, Engineering, and Product teams