• Cyber Incident Response and event management • Contributing to the response efforts for security incidents, managing triage, containment, documentation, and the reporting process. • Contribute to the Cyber Incident Response process from a technical perspective and provide effective management of all cyber incidents. • Supporting the Incident Manager in driving post-incident reviews. • Collaborate with global stakeholders in technical conversations, to align response efforts and communicate effectively across technical audiences during incidents. • Leverage Incident Analysis context to help identify gaps and improve detection and response capabilities by fine-tuning use cases, developing automation, and documenting processes. • Respond to the incident and manage the tickets end to end with a good quality. • Conduct host and network investigations to detect and mitigate malicious activities using tools like Sysinternals, Wireshark, and TCPDump. • Log analysis across OS, web applications, network devices, and security tools (e.g., Anti-malware, EDR, IDS, WAF, DLP). • Research and Intelligence Gathering: Proficiency in OSINT tools like Shodan and VirusTotal.

• The Invoicing Analyst supports Electronic Invoicing and Error Handling activities. • Ensure invoices are correctly transmitted, fiscally accepted and operationally aligned across multiple countries and systems. • Work closely with Operations, Finance, IT, GSC and E-Invoicing Systems to support invoice resolution. • Monitor invoices processed through the E-Invoicing System and validate successful transmission and fiscal acceptance. • Verify invoice statuses including accepted, rejected, pending or error conditions. • Identify transmission, integration or fiscal rejection issues. • Coordinate issue resolution with Operations, Finance, IT, GSC and external providers. • Ensure rejected invoices are corrected, reprocessed and fiscally accepted within expected timelines. • Support shipment Job Costing validation and operational-financial alignment. • Identify missing cost, missing revenue or invoicing inconsistencies impacting shipment visibility. • Maintain tracking of invoicing errors, root causes and resolution lead times. • Ensure compliance with local electronic invoicing regulations and internal control standards.

• Participar do processo de cadastro de materiais, pesquisando e analisando informações técnicas e consultando catálogos técnicos de fabricantes e fornecedores, cumprindo todos os procedimentos necessários para cadastro e especificação de materiais solicitados através de sistemas específicos.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100,000). You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions. This role demands astute financial oversight, a deep understanding of legal and financial instruments, and leadership in external communications and stakeholder relationships. You will leverage advanced industry knowledge and business acumen to optimize claims operations, ensure financial integrity, and mentor junior team members, acting as a key cross-functional leader to protect the company's interests and drive strategic outcomes. What You'll Do - Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership. - High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance. Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration. - Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables. Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments. Utilize financial insights from claim trends to inform proactive strategies and protect the company's financial interests. - Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000. Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values. Provide mentorship and guidance to junior team members on processing claims across the full range of values. - Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team. Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices. Qualifications - Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry. - 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred. - Exceptional organization skills and high attention to detail. - Proficient in Google Suite; conduct basic risk analysis and general data reporting. - Superior written and verbal communication skills. You understand that proactive communication is key. - Ability to work both independently and collaboratively. - Strong critical thinking, judgment, and decision-making skills. The Perks of Working With Us - Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. - Invest in your future with our matching 401(k) program. - Build relationships and find your home at Arrive through our Employee Resource Groups. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. - Receive 100% paid parental leave when you become a new parent. - Get paid to work with your friends through our Referral Program! Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.