Partner Services Manager
Location
United States
Posted
7 days ago
Salary
$80K / year
Seniority
Senior
Job Description
Partner Services Manager
T S W Wordsmith LLC
• Serve as the primary day-to-day lead across partner stakeholders and internal teams throughout the full campaign lifecycle; first line of contact for problem solving, navigating partner questions, or surfacing information • Drive cross-functional alignment across editorial, production, publishing, and partner teams while proactively navigating trade-offs, competing demands, and shifting priorities • Surface partner feedback and proactively recommend solutions, trade-offs, and stakeholder management approaches with diplomacy and a solutions-oriented mindset • Cultivate & build trusted partner relationships across wide array of stakeholders that drive long-term collaboration and trust • Translate high-level strategic goals into actionable production and publishing workflows • Create and manage dynamic project timelines, reprioritizing based on evolving project needs, stakeholder feedback, and fast-moving campaign priorities • Maintain and optimize centralized project documentation and knowledge-sharing systems, ensuring teams have clear visibility into deliverables and critical updates needed to execute effectively • Work within the client’s project management systems to input updates, track progress, and ensure visibility across their internal teams • Coordinate publishing and launch workflows across partner, editorial, production, and social teams • Regular internal + external reporting on progress towards workstream revenue goals [current and planned]
Job Requirements
- 5 - 7 years of experience in a project management and/or account management role
- Strong understanding of video production, publishing, and digital content workflows
- A self-starter who solves problems proactively; you thrive in ambiguity and naturally identify ways to bring structure to chaos
- Exceptional communication, relationship-building, and stakeholder management skills with a high degree of emotional intelligence
- Skilled at influencing and aligning cross-functional teams without direct authority
- Comfortable managing a high volume of simultaneous projects, shifting priorities, and creative formats in a fast-moving, highly collaborative environment
- Able to quickly assess competing priorities and make thoughtful decisions in environments where timelines, information, and stakeholder needs evolve rapidly
- Strong organizational and time management skills
Benefits
- Work from home flexibility: We’ve been remote first since inception.
- Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.
- Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k), and more!
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