• Lead an integrated Relationship Management + Account Management model that delivers a seamless, high-quality client experience • Own the end-to-end client experience, integrating strategic relationship management with disciplined account management execution across Mid/Large segment • Drive client satisfaction, retention and profitable growth through proactive engagement and execution of service model • Identify and implement process improvements that enhance efficiency, scalability, and service quality • Recruit, develop, and retain top talent across the organization; create a culture of accountability, collaboration, and continuous improvement • Lead and develop Relationship Management organization to deliver high-impact client engagement, anticipating needs, addressing complex challenges, and consistently identifying opportunities to deepen partnerships and expand solutions • Drive team performance by ensuring Account Management organization executes with consistency, responsiveness, and quality across daily service, issue resolution, and client deliverables

• Stabilize and scale the integrated release process across PHM’s enterprise applications • Build a clear release roadmap supporting Companion and future enterprise application needs • Lead the effort to connect PHM’s enterprise applications with internally developed AI agents • Improve documentation, SOPs, testing discipline, change management, and execution standards • Ensure enterprise applications are maintained and operated in a HIPAA-compliant manner • Build trusted, strategic relationships with enterprise vendors and internal business leaders • Help PHM modernize legacy processes while preserving speed, agility, and compliance • Coach and develop Technology team members as PHM scales people, process, and systems

• Drive net new center openings consistent with plan and communicate progress with key stakeholders • Drive center renewals including necessary improvements to facility infrastructure and maintaining current business licensing requirements • Manage and develop a team of professionals to support scalable growth • Manage third party resources including real estate brokers, contractors, maintenance and services to provide quality, cost effective support • Collaborate with operational leadership and other key business functions to align, communicate and support center growth and development

• Drive net new center openings consistent with plan • Drive center renewals including necessary improvements to facility infrastructure • Manage and develop a team of professionals to support scalable growth • Collaborate with operational leadership and other key business functions to align, communicate and support center growth and development