• Manage the technical implementation process for new customers, from kickoff to go-live. • Autonomously lead the end-to-end onboarding and project management for smaller-scale accounts, serving as the primary point of contact when a dedicated CSM is not assigned. • Collaborate with customers to understand their technical requirements, business needs, and workflows. • Configure and customize our SaaS platform to meet specific customer requirements. • Oversee data migration from customer systems to our platform, ensuring data integrity and accuracy. • Facilitate integrations with other customers systems (e.g., CRM, ERP) using APIs or other integration methods. • Provide technical expertise and support to customers throughout the implementation process. • Identify and resolve technical issues that may arise during implementation and post-launch. • Respond to incidents and provide Level 2 technical assistance to end-users. • Create and maintain comprehensive documentation of the implementation process, including configurations, and workflows. • Conduct technical training sessions for customers to ensure they can effectively use our platform. • Work closely with cross-functional teams, including Sales, Customer Success, Customer Support, and Product Development, to ensure a smooth and efficient implementation process. • Continuously identify opportunities to improve our implementation processes and methodologies. • Identify expansion and upsell opportunities in partnership with our Sales and Customer Success teams.

• Own end-to-end delivery of multiple data and analytics projects, managing scope, schedule, budget, risks, and dependencies • Partner with engineering, product, and business stakeholders to define requirements and translate them into clear, executable project plans • Drive delivery using Agile/Scrum methodologies, tracking progress in Jira and facilitating project rituals • Ensure solutions are technically sound, scalable, and aligned with modern cloud and data architecture best practices • Track and report on project performance, milestones, and risks, providing clear updates to senior leaders • Analyze data across multiple sources to support planning, prioritization, and budget alignment • Identify process gaps and implement improvements to increase delivery efficiency and reduce operational friction

• You will support FlightHub’s transition from early market deployment to scaled customer adoption, focusing on reliability, performance improvements, and feature expansion. • You will lead a moderate sized program ($4M +) consisting of front-end, back-end, DevOps, and QA teams, driving cost, schedule, scope, and resource management. • You will drive roadmap execution for advanced analytics modules, mobile UX enhancements, and crossproduct integrations within the Connected Aviation ecosystem. • You will enable Agile teams to stay aligned with strategic priorities, emphasizing customer value, portfolio visibility, and delivery accountability. • You will manage program risks and dependencies, prepare executive-level progress reports, and recommend solutions to complex program challenges. • You will support vendor and contractor oversight, ensuring alignment with program objectives and performance expectations. • You will contribute to continuous improvement, helping strengthen program management standards and execution across the Aviation Intelligence portfolio.

Role Description East West Tea is seeking a talented, passionate, and experienced Technical Project Manager to join our technology team! The Technical Project Manager will join our global technology team to plan and deliver enterprise technology and software initiatives that enable business transformation. This role will lead cross-functional projects of varying size and complexity, with a strong focus on system implementations such as ERP and other enterprise applications. What You’ll Own - Enterprise Project & Program Management - Lead end-to-end delivery of complex, cross-functional technical initiatives, including ERP implementation and post-go-live optimization efforts. - Develop and maintain integrated project plans, schedules, milestones, budgets, RAID logs, and dependency maps. - Ensure projects align with organizational strategy, operational realities, security standards, and regulatory requirements. - ERP & Enterprise Systems Delivery - Serve as a key delivery lead for ERP and enterprise system initiatives, supporting phases such as discovery, design, build, testing, cutover, and stabilization. - Partner with functional leads across all teams in the global org to translate business needs into executable project plans. - Stakeholder Engagement & Communication - Act as a central point of coordination and communication across project stakeholders. - Communicate progress, risks, and decisions clearly to both technical and non-technical audiences. - Delivery Governance & Ways of Working - Apply appropriate project delivery methodologies (Agile, kanban, hybrid, or waterfall) based on initiative type and maturity. - Support governance structures such as steering committees, design reviews, and decision forums. - Innovation & Continuous Improvement - Support exploratory and innovation-focused initiatives, pilots, and proofs of concept. - Leverage data, dashboards, and metrics to improve visibility and decision-making. Qualifications - Bachelor's Degree or equivalent work experience. - Minimum of 5+ years of relevant work experience in technical project, program, or delivery management. - Demonstrated experience leading ERP or other large enterprise system implementations. - Experience in Food, Beverage, CPG, manufacturing, or regulated environments preferred. - Strong understanding of software delivery lifecycle, systems integration, and data-driven initiatives. - Experience working with globally distributed and cross-functional teams preferred. Requirements - Strong critical thinking ability to navigate and solve complex problems. - Solid work ethic, self-starter, and result-oriented. - Natural ability to develop strong, trusting relationships. - Enjoys collaborating with cross-functional partners. - Responsible and a high degree of ownership. - Thrives in an ever-changing work environment. - Effectively managing a multitude of work responsibilities. - Balances attention to detail and swift execution. Benefits - Exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! - Work in a LEED certified facility which prioritizes the planet in daily operations and optimizes employee experience. - Commitment to sustainability embedded into values, strategic priorities, decision-making, and resource allocations. - Investment in employee growth and development.