• Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical hurdles. • Own the end-to-end logistics for training sessions, ensuring all prerequisites are completed accurately. • Serve as a primary point of contact for providers, ensuring high-standard customer service. • Identify trends in provider technical pain points and design mitigation steps to improve training experience. • Identify gaps in training workflows and assist in designing scalable solutions. • Build strong relationships with Clinical, HR, and IT to synchronize training delivery with team needs. • Update and maintain relevant training materials across internal tools. • Act as a stabilizing force in a fast-paced environment, making data-driven decisions with incomplete information.

• Responds to a high volume of appointment requests • Answers and triages incoming calls and requests • Completes scheduling from work queues • Schedules patient appointments and reminds patients of necessary items • Documents complete and clear messages

• Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration. • Answers and triages incoming calls and requests in a prompt, professional, and polite manner. • Completes scheduling from work queues to fulfill requests from internal and external/referring providers. • Schedules patient appointments and reminds patients of necessary items to bring including their referral and medications. • Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately.

Role Description The Provider Corrective Action Coordinator plays a critical role in ensuring quality, compliance, and continuous improvement across Disability and Brain Injury Services within OADS. This position oversees corrective action processes by coordinating cross-functional stakeholders, analyzing compliance data, and ensuring adherence to established procedures, regulatory requirements, and timelines. This role is ideal for a detail-oriented professional with experience in quality assurance, compliance monitoring, and data analysis within social services or healthcare-related settings. Key Responsibilities - Monitor quality assurance and compliance activities across Disability and Brain Injury Services and associated OADS units. - Coordinate corrective action efforts with internal teams and external partners to ensure alignment with enforcement and compliance requirements. - Guide providers through the corrective action process, offering technical assistance and support to drive program improvement. - Maintain up-to-date knowledge of state, federal, and HCBS (Home and Community-Based Services) regulations. - Communicate corrective action status to leadership, program staff, district teams, and stakeholders. - Collect, analyze, and interpret data from multiple systems to assess compliance with statutes, rules, and regulations. - Ensure all corrective actions meet documentation standards, timelines, and procedural requirements. - Utilize systems and tools such as Microsoft 365 (Excel, SharePoint, Power BI, Word, Outlook, PowerPoint) to track, manage, and report data. Qualifications - Six (6) years of combined education and/or professional experience in social services casework, program development or service delivery, compliance, administration, or program analysis. Preferred Qualifications - Bachelor’s degree in Social Services or related field. - Experience in program compliance, quality assurance (QA), and quality improvement (QI). - Background supporting services for older adults and individuals with disabilities. - Strong analytical, communication, and data management skills. Work Environment & Travel - 100% remote (telework) position. - Occasional in-person travel for site visits and provider engagement. Key Competencies - Compliance Monitoring & Regulatory Knowledge. - Data Analysis & Reporting. - Cross-Functional Coordination. - Process Improvement & Quality Assurance. - Stakeholder Communication. - Attention to Detail & Organization. Compensation Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Additional Information - Applicants must be authorized to work in the U.S. - This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO. - Under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. - Staffing Solutions Organization LLC is an E-Verify participant.