Title: Manager, Patient Access & Enrollment (Admissions) – Specialty Pharmacy Location: Elk Grove Village, IL Department: Operations - Admissions Job Description: Careers with real impact. Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. ABOUT ORSINI Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™. OUR MISSION Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. CORE VALUES At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work. COMPENSATION & LOCATION The salary range for this role is $70,000-$75,000. This position is Hybrid based out of our Elk Grove Village location. POSITION SUMMARY The Manager, Patient Access & Enrollment (Admissions) – Specialty Pharmacy is responsible for the day-to-day leadership, performance management, and operational oversight of the Intake and Enrollment team across a hybrid workforce. This role leads and develops both onsite and remote team members, ensuring consistent performance, accountability, engagement, and adherence to standards regardless of location. The Manager drives timely, accurate, and compliant patient enrollment and insurance eligibility activities, resolves process issues affecting enrollment throughput, and delivers results against access, quality, and productivity goals. The role partners closely with pharmacy operations, prior authorization, and billing teams to ensure smooth patient intake and downstream readiness. ESSENTIAL DUTIES - Direct Team Leadership: Supervise a mix of Supervisors and Enrollment Representatives, including staffing, scheduling, onboarding, training reinforcement, coaching, and performance management. - Operational Oversight: Monitor daily enrollment volumes, eligibility completion, claim rejection resolution, and documentation accuracy; remove barriers impacting turnaround time. - Quality & Compliance: Ensure adherence to SOPs, HIPAA requirements, payer rules, and documentation standards; conduct regular quality reviews and audits. - Cross-Functional Coordination: Partner with Admissions, Pharmacy, Access, and Billing teams to resolve enrollment issues and improve handoffs. - Reporting & Metrics: Track KPIs, analyze trends, escalate risks, and report performance to leadership; support continuous improvement initiatives. - Process Improvement: Identify workflow inefficiencies, contribute to SOP updates, and support implementation of new tools or processes impacting enrollment. - Other duties and responsibilities as required. Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description. KNOWLEDGE, SKILLS, AND TRAINING - Strong people leadership and coaching skills - Deep understanding of enrollment, eligibility, and pharmacy claims workflows - Ability to analyze operational metrics and drive corrective action - Excellent written and verbal communication skills - High attention to detail and organizational skills - Ability to lead in a fast-paced, high-volume environment - Bachelor’s degree in Healthcare Administration, Business, or related field - National Pharmacy Technician Certification - Experience in specialty pharmacy, rare disease, or high-complexity patient populations; experience managing intake or enrollment teams EMPLOYEE BENEFITS We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being: - Medical Coverage, Dental, and Vision Coverage - 401(k) with employer match - Accident and Critical Illness coverage - Company-paid life insurance options - Generous PTO, paid holidays, and floating holidays - Tuition reimbursement program. Equal Employment Opportunity Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. E-Verify Participation Notice We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system. For more information about E-Verify, please review the official notices below: E-Verify Participation Poster (English & Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf Right to Work Poster (English & Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf

• Build and design the process landscape. • Take ownership of KPI monitoring and reporting. • Implement digital tools and automation solutions. • Collaborate with business units, IT and executive management. • Drive change management and bring the team on board.

• The Solution Manager is a critical member of the Professional Services team, managing engagements with potentially up to eight midsized to large clients concurrently. • Develop strong relationships with the client, develop a deep understanding of the client’s needs, and drive the overall success of each client engagement. • Determine how to best leverage resources while managing deliverables, timelines, budgets, status reports, etc., and maintaining the profitability of the project. • Spend time, on site or remotely, with each client and provide guidance and direction to the team (1-20 consultants). • Understand the commercial aspects of each account while proactively managing OpenSymmetry's financial risk and raising concerns to management. • Ideal opportunity for someone with a background in Services or Compensation Program Management looking to accelerate their career growth and gain direct access to leadership.

Role Description The Continuous Improvement Manager will drive operational excellence through continuous improvement program initiatives and deployments. You will utilize lean implementation strategies and experiences in leading the organization through the lean transformation journey. The CI Manager will plan, organize, and implement established Continuous Improvement methods, practices, and tools for more efficient and effective processes within EMEA Healthcare. The incumbent will take a hands-on, collaborative, action-oriented approach to build support for change and transformation while leading, training, developing, motivating, and coaching the team in the development of a lean culture. What You Will Do This is a home based position which will require national and potentially international travel to support the allocated stakeholder base. - Leads and drives lean transformation and change initiatives to create and sustain world-class, visually managed processes for instantaneous recognition of wastes in all areas. - Implements CI/Lean methods to drive improvement in alignment with strategic goals and objectives. - Facilitates and/or conducts lean training programs, Kaizen events, and other lean initiatives. Assesses, coaches, and provides constructive feedback to teams to strengthen lean competencies at the site. - Serves as a change facilitator, develops and collaborates with site/area lean champions and/or business leaders and influences site leadership in the transformation to and in support of a continuous improvement culture. - Develops and manages multiple processes, long and short-term, sustainable, lean-related visual action plans as well as assigned key projects. - Monitors existing and new processes for improvement opportunities in safety, quality, delivery, and cost through lean problem solving methodology and takes appropriate follow-up action. - Tracks, measures, and reports progress on improvements using standard, established KPI’s. - Establishes and monitors core CI/lean systems such as SQDC, 5S, Standard Work, and Leader Standard Work for compliance to standards and effective utilization. - Assists in the preparation of budgets, schedules, and other financial reports regarding the impact of sustaining CI/lean improvements, waste reduction, and ROI, as indicated by lean accounting principles. - Support organization and facilitation of site Lean Steering Committee meetings. - Maintain professional and technical knowledge through benchmarking world-class lean organizations and personal CI/Lean-related training. Qualifications - Bachelor's Degree in Continuous Improvement / Health related Science or 10+ years of demonstrated, qualified lean experience in a leadership role. - Knowledge and demonstrated understanding of a variety of lean tools Toyota Production System and methodologies such as A3 Development and Management, Process Flow Mapping, Value Stream Mapping, 5S/Visual Factory, TPM, QCO-SMED, Standard Work, Process Problem Solving, Built In Quality, Just In Time, Kaizen/Continuous Improvement, Hoshin Kanri – SDP X Matrix, and Lean ROI. - Knowledge of and demonstrated ability to integrate safety, ergonomics and 5S requirements within CI/lean practices. - Ability to manage priorities for limited multi-site responsibility. - Experience in working within a matrix environment reporting to Lean organization and taking local direction from Site Directors. - Up to 60% travel, travel will vary week to week, must be flexible. - Clean Driving Licence and Passport with no restrictions required. Preferred Experience - Experience implementing PFEP would be beneficial. Company Description STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com . STERIS strives to be an Equal Opportunity Employer.