Job Closed

This listing is no longer active.

OpenSymmetry logo
OpenSymmetry

We partner with clients to select, deploy, & manage industry leading SPM/ICM technologies to influence sales behaviors.

Solution Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

63 days ago

Salary

0

Seniority

Senior

EnglishERPOracle

Job Description

Solution Manager

OpenSymmetry

• The Solution Manager is a critical member of the Professional Services team, managing engagements with potentially up to eight midsized to large clients concurrently. • Develop strong relationships with the client, develop a deep understanding of the client’s needs, and drive the overall success of each client engagement. • Determine how to best leverage resources while managing deliverables, timelines, budgets, status reports, etc., and maintaining the profitability of the project. • Spend time, on site or remotely, with each client and provide guidance and direction to the team (1-20 consultants). • Understand the commercial aspects of each account while proactively managing OpenSymmetry's financial risk and raising concerns to management. • Ideal opportunity for someone with a background in Services or Compensation Program Management looking to accelerate their career growth and gain direct access to leadership.

Job Requirements

  • Demonstrate complete command of the scope of work throughout the system development life cycle (definition, design, build, testing, deployment, and maintenance), enforcing quality assurance standards across deliverables
  • Manage project scope, client change requests, and risks, proactively identifying, assessing, and mitigating issues while ensuring client satisfaction and project stability.
  • Identify and resolve project challenges using problem-solving techniques to overcome obstacles and ensure successful project delivery, aligned with client goals and expectations.
  • Ensure compliance with OpenSymmetry’s project management methodology, including the OS Project Stage Checklist and documentation templates, while maintaining accurate project records in Smartsheets and other platforms. Provide comprehensive status updates covering financials, risks, and milestones.
  • Own and manage project financials, including forecasting, budgeting, profitability, billing, invoicing, and financial reporting, while identifying and driving opportunities to improve revenue and align with organizational targets.
  • Serve as a mediator for internal resource or software issues and resolve conflicting priorities for members of cross-functional teams focused on the delivery of the solution to clients
  • Act as a Project Manager to actively manage support and service delivery contracts from initiation and transition to meet contractual obligations, responding to the client issues and concerns as needed while meeting targeted revenue and cost projections
  • Develop and maintain strong client relationships as a trusted advisor, organize and facilitate client and internal governance meetings, and coordinate efforts across project and adjacent teams.
  • Lead project teams of varying size, mentor and provide feedback to team members and peers, and foster a collaborative, productive, and client-focused team environment.
  • Support pre-sale activities by actively engaging in business development efforts, including proposal generation, change requests, sales presentations, and reviewing and contributing to the creation of the Statement of Work as needed.
  • Project Financials: budgets, billing, staffing/resources, forecasting, profit margin, utilization, etc.
  • Ability to travel as needed
  • Experience with establishing and maintaining executive level communications and relationships
  • Strong command of project implementation methodologies and deliverables created during an enterprise systems deployment; experience in developing reusable processes, templates, and toolkits for rapid deployment and/or support activities; experience in project management for SPM, CRM, BI technology implementations is an advantage
  • Strong problem-solving skills with the ability to quickly identify issues, analyze root causes, and implement effective solutions to ensure project success and client satisfaction.
  • Experience in directing a cooperative effort among members of a project team with responsibility for results, including expended costs, delivery methods and staffing
  • Ability to influence and gain acceptance from others in sensitive situations without damage to the relationship
  • Ability to quickly assess and communicate project risks to OpenSymmetry and client management teams
  • Excellent customer advocacy and relationship skills
  • Excellent written and verbal communication skills
  • Nice to Have
  • Degree in Business, Computer Science, Math or Science is helpful; Project Management certifications are also helpful
  • Experience with Sales Operations and/or Compensation Administration
  • Experience with one or more of the following tools: IBM ICM, Callidus, Xactly, Oracle, or other Sales Performance Management / Incentive Compensation Management platforms or similar ERP, CRM, or HR enterprise applications.

Benefits

  • Comprehensive health, dental, vision package
  • 401K with company match
  • Volunteer Time Off
  • Competitive and Healthy PTO Policy
  • Flexible work schedule to support work life balance
  • Strengths-driven culture
  • Amazing, fun and collaborative co-workers

Related Categories

Related Job Pages

More Manager Jobs

Early Career Medical Education Manager

Zimmer US, Inc.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

Manager63 days ago

Role Description The Medical Education Manager, Early Career Education is responsible for the strategic design, development, and execution of high impact medical education programs for Residents, Fellows, and surgeons early in their practice. This role owns the early career education strategy within assigned regions and partners closely with academic teaching institutions to deliver scalable, evidence-based learning experiences aligned with clinical excellence, technology adoption, and business objectives. The position serves as a subject matter leader for early career surgeon education, driving innovation in instructional design, faculty engagement, and program effectiveness. What You'll Create Impact - Early Career Medical Education Program - Own the regional early career education strategy and serve as the thought leader across the Resident to Fellow to Early Practice continuum for an assigned region. - Create comprehensive learning plans that drive engagement pre, during, and post events. - Develop course agendas with faculty, drive instructional design process, and continually improve educational plans. - Identify gaps in early career education and develop innovative learning solutions to support surgeon development and technology adoption. - Manage strategic planning of special medical education programs. - Academic Institution & Faculty Partnership - Establish and maintain strong partnerships with Academic Teaching Institutions, Residency and Fellowship Program Directors, and key educational stakeholders. - Own strategic planning of the Resident / Fellow training programs in an assigned region and in collaboration with key Academic Institutions, including mobile lab programming. - Incorporate technology into teaching programs to ensure early career surgeons have the skills and required certification to adopt enabling technology. - Program Execution, Operations & Budget Management - Lead end to end execution of education programs, including planning, logistics, delivery, and post program evaluation. - Partner with cross functional stakeholders to develop enrollment and engagement strategies for education programs. - Responsible for allocation and management of budget funds as it pertains to the assigned events and tasks within assigned region. Provides input into projections. - Market, Competitive & Outcomes Analysis - Identify new opportunities related to early career medical education. - Track success metrics for early career education programs, using outcomes and insights to inform strategy and continuous improvement. - Use data and learner feedback to drive continuous improvement and innovation across programs. - Conduct competitive analysis to ensure team and plan is on the forefront of innovative learning and learning design. What Makes You Stand Out - Ability to direct and guide the instruction design of medical education programs aligned with adult learning principles. - Ability to identify training needs and link to business objectives. - Knowledge of latest medical education techniques and methodologies. - Proven ability to lead through influence without direct authority. - Budget management and operational planning experience. - Data informed decision making and program evaluation skills. - Strong public speaking, facilitation, and presentation skills. - Proactive problem solver capable of critical situation analysis. - High adaptability in a fast paced, matrixed environment. - Excellent computer skills using Word, Power Point, and Excel. - Physically able to lift 40 pounds and stand for extended periods of time. - Must be comfortable working in a cadaver lab. - Sound knowledge of Orthopedic company’s products and basic understanding of different types of medical education programs. Education and Experience - BS/BA and 6+ years of related experience required, OR 10+ years of related experience if no completed degree. - Experience working with Academic Medical Centers, Residency or Fellowship programs, or surgeon education strongly preferred. - Medical device, orthopedic, or healthcare industry experience preferred. Travel Expectations - Up to 50%, frequently on short notice, including weekends. EOE/M/F/Vet/Disability

United States
Job Closed

Service Manager Paper & Metals UK

B&R Industrial Automation GmbH

Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Manager63 days ago

Role Description Opportunity to lead the Service Operations Function within AUPI, focusing on Service Excellence across our Paper & Metals Customers across the UK. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. - Work model: remote from Mainland UK - Lead, manage, and inspire a team of engineering service professionals to deliver efficient, high quality service. - Develop and implement service strategies that drive business growth and improve customer satisfaction. - Monitor, analyse, and improve service performance metrics, taking proactive corrective action where required. - Maximise utilisation and operational effectiveness of the field engineering team. - Oversee recruitment, onboarding, training, supervision, and ongoing development of team members. - Conduct performance reviews, coaching, and provide regular feedback to support team growth. - Foster a collaborative, accountable, customer focused, and inclusive team culture. - Ensure delivery of all contractual commitments on time and within agreed scope. - Build and maintain strong relationships with end customers to ensure exceptional service outcomes. - Manage and resolve customer issues using formal complaint management tools. - Collaborate effectively with internal stakeholders including Service Account Managers, Coordination & Spares Team, Technical Support (Level 1–4), Field Service Engineers, QHSE, Project Managers, and European Operations teams. - Identify opportunities to expand service offerings and support proposal development alongside Account Managers and Sales Support. - Maintain accurate and up to date service documentation, procedures, manuals, and reports. - Ensure compliance with Health & Safety, QHSE, and quality standards. - Stay current with new technologies, service offerings, and industry developments. - Demonstrate ethical leadership aligned with the company’s Code of Conduct. - Travel to customer sites across the UK, with occasional international travel as required. Qualifications - Proven experience managing small to medium sized engineering teams. - Strong engineering background with the ability to guide and support technical decision making. - Commercial awareness, including experience identifying and developing new business opportunities. - Preferably good understanding of QCS, DCS, and Drives systems. - Solid understanding of the Paper and Metals industries. - Excellent people management and networking skills with the ability to build strong relationships at all levels. - Self motivated, flexible, and innovative with a hands on, proactive leadership style. - Strong verbal and written communication skills. - Strong IT skills. - Knowledge of the company’s products, services, and operations advantageous. Benefits - Competitive salary - 25 days annual leave plus bank holidays - Competitive contributory pension scheme - Life assurance - Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) - Internal mobility opportunities, mentorships & access to projects globally - Employee Assistance Programme - Generous employee referral scheme - Company car or cash for car allowance - Working from home / Flexible working - Private medical cover - Generous bonus scheme

United Kingdom

Manager, Continuous Improvement

Synergy Health (UK) Limited

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com . STERIS strives to be an Equal Opportunity Employer.

Manager63 days ago

Role Description The Continuous Improvement Manager will drive operational excellence through continuous improvement program initiatives and deployments. You will utilize lean implementation strategies and experiences in leading the organization through the lean transformation journey. The CI Manager will plan, organize, and implement established Continuous Improvement methods, practices, and tools for more efficient and effective processes within EMEA Healthcare. The incumbent will take a hands-on, collaborative, action-oriented approach to build support for change and transformation while leading, training, developing, motivating, and coaching the team in the development of a lean culture. What You Will Do This is a home based position which will require national and potentially international travel to support the allocated stakeholder base. - Leads and drives lean transformation and change initiatives to create and sustain world-class, visually managed processes for instantaneous recognition of wastes in all areas. - Implements CI/Lean methods to drive improvement in alignment with strategic goals and objectives. - Facilitates and/or conducts lean training programs, Kaizen events, and other lean initiatives. Assesses, coaches, and provides constructive feedback to teams to strengthen lean competencies at the site. - Serves as a change facilitator, develops and collaborates with site/area lean champions and/or business leaders and influences site leadership in the transformation to and in support of a continuous improvement culture. - Develops and manages multiple processes, long and short-term, sustainable, lean-related visual action plans as well as assigned key projects. - Monitors existing and new processes for improvement opportunities in safety, quality, delivery, and cost through lean problem solving methodology and takes appropriate follow-up action. - Tracks, measures, and reports progress on improvements using standard, established KPI’s. - Establishes and monitors core CI/lean systems such as SQDC, 5S, Standard Work, and Leader Standard Work for compliance to standards and effective utilization. - Assists in the preparation of budgets, schedules, and other financial reports regarding the impact of sustaining CI/lean improvements, waste reduction, and ROI, as indicated by lean accounting principles. - Support organization and facilitation of site Lean Steering Committee meetings. - Maintain professional and technical knowledge through benchmarking world-class lean organizations and personal CI/Lean-related training. Qualifications - Bachelor's Degree in Continuous Improvement / Health related Science or 10+ years of demonstrated, qualified lean experience in a leadership role. - Knowledge and demonstrated understanding of a variety of lean tools Toyota Production System and methodologies such as A3 Development and Management, Process Flow Mapping, Value Stream Mapping, 5S/Visual Factory, TPM, QCO-SMED, Standard Work, Process Problem Solving, Built In Quality, Just In Time, Kaizen/Continuous Improvement, Hoshin Kanri – SDP X Matrix, and Lean ROI. - Knowledge of and demonstrated ability to integrate safety, ergonomics and 5S requirements within CI/lean practices. - Ability to manage priorities for limited multi-site responsibility. - Experience in working within a matrix environment reporting to Lean organization and taking local direction from Site Directors. - Up to 60% travel, travel will vary week to week, must be flexible. - Clean Driving Licence and Passport with no restrictions required. Preferred Experience - Experience implementing PFEP would be beneficial. Company Description STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com . STERIS strives to be an Equal Opportunity Employer.

EMEA
Job Closed

Manager, Continuous Improvement

Synergy Health (UK) Limited

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com . STERIS strives to be an Equal Opportunity Employer.

Manager63 days ago

Role Description The Continuous Improvement Manager will drive operational excellence through continuous improvement program initiatives and deployments. You will utilize lean implementation strategies and experiences in leading the organization through the lean transformation journey. The CI Manager will plan, organize, and implement established Continuous Improvement methods, practices, and tools for more efficient and effective processes within EMEA Healthcare. The incumbent will take a hands-on, collaborative, action-oriented approach to build support for change and transformation while leading, training, developing, motivating, and coaching the team in the development of a lean culture. What You Will Do This is a home based position which will require national and potentially international travel to support the allocated stakeholder base. - Leads and drives lean transformation and change initiatives to create and sustain world-class, visually managed processes for instantaneous recognition of wastes in all areas. - Implements CI/Lean methods to drive improvement in alignment with strategic goals and objectives. - Facilitates and/or conducts lean training programs, Kaizen events, and other lean initiatives. Assesses, coaches, and provides constructive feedback to teams to strengthen lean competencies at the site. - Serves as a change facilitator, develops and collaborates with site/area lean champions and/or business leaders and influences site leadership in the transformation to and in support of a continuous improvement culture. - Develops and manages multiple processes, long and short-term, sustainable, lean-related visual action plans as well as assigned key projects. - Monitors existing and new processes for improvement opportunities in safety, quality, delivery, and cost through lean problem solving methodology and takes appropriate follow-up action. - Tracks, measures, and reports progress on improvements using standard, established KPI’s. - Establishes and monitors core CI/lean systems such as SQDC, 5S, Standard Work, and Leader Standard Work for compliance to standards and effective utilization. - Assists in the preparation of budgets, schedules, and other financial reports regarding the impact of sustaining CI/lean improvements, waste reduction, and ROI, as indicated by lean accounting principles. - Support organization and facilitation of site Lean Steering Committee meetings. - Maintain professional and technical knowledge through benchmarking world-class lean organizations and personal CI/Lean-related training. Required Experience - Bachelor's Degree in Continuous Improvement / Health related Science or 10+ years of demonstrated, qualified lean experience in a leadership role. - Knowledge and demonstrated understanding of a variety of lean tools Toyota Production System and methodologies such as A3 Development and Management, Process Flow Mapping, Value Stream Mapping, 5S/Visual Factory, TPM, QCO-SMED, Standard Work, Process Problem Solving, Built In Quality, Just In Time, Kaizen/Continuous Improvement, Hoshin Kanri – SDP X Matrix, and Lean ROI. - Knowledge of and demonstrated ability to integrate safety, ergonomics and 5S requirements within CI/lean practices. - Ability to manage priorities for limited multi-site responsibility. - Experience in working within a matrix environment reporting to Lean organization and taking local direction from Site Directors. - Up to 60% travel, travel will vary week to week, must be flexible. - Clean Driving Licence and Passport with no restrictions required. Preferred Experience - Experience implementing PFEP would be beneficial. Company Description STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com . STERIS strives to be an Equal Opportunity Employer.

EMEA
Job Closed