Title: Senior Media Projects Specialist, Contact Center - Remote Location: Fort Lauderdale United States remote Job Description: One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone. The Senior Specialist, Media Projects is a strategic content developer responsible for designing and delivering high-impact, multimedia learning and engagement solutions across the contact center organization. The role goes beyond content creation, serving as a subject matter expert in digital learning strategies, a partner to operational leaders, and a driver of continuous improvement in employee development and communication. Acting as a creative force, the Senior Specialist, Media Projects translates complex business needs into scalable, innovative, and visually engaging materials that directly impact agent performance, employee experience and service quality. The ideal candidate is both a hands-on creator and a strategic collaborator, capable of driving projects from concept to execution. The Senior Specialist, Media Projects exercises independent decision-making authority regarding the development and execution of media-related training materials, reviewed by the Manager, Training and Knowledge. Here's a summary of what Princess is looking for in Senior Specialist, Media Projects. Is this you? Responsibilities: - Lead the end-to-end design, development, and delivery of advanced multimedia content (instructional videos, eLearning modules, interactive PDFs) aligned with contact center learning and engagement goals. - Partner with training and professional development leadership to define multimedia learning strategies that support business goals, improve agent performance, and align with adult learning principles and modern design trends. - Own the full production cycle of high-impact video content, from scripting and storyboarding to filming and editing. Ensuring professional polish, brand consistency, and instructional value. - Create and publish SCORM-compliant eLearning content using platforms, such as Articulate 360. Optimize courses for user experience and analytics. - Serve as the go-to media expert for training team, contact center leadership, and business units to consult on the best multimedia approaches for training and communication initiatives. - Develop and maintain a scalable, organized repository of digital learning assets. Audit, update and retire content proactively to ensure accuracy, relevance, and engagement over time. - Evaluate effectiveness of multimedia content through usage metrics, learner feedback, and performance impact. Continuously improve content based on data insights, industry best practices, and learner needs. Knowledge & Skills: - Scope: The Senior Specialist, Media Projects supports global training and communication strategies by leading the design, development, and delivery of high-impact media content. This role bridges creative design with operational execution, ensuring content aligns with business objectives and reaches both shore-based and Future Cruise Sales employees. The position has a broad organizational impact, supporting consistent and effective communication across multiple regions and functions. - Problem Solving: The Senior Specialist is expected to anticipate deployment challenges, resolve technical or design issues, and adapt creative content for diverse audiences and platforms. This involves analyzing training requirements, conducting research, and applying innovative approaches to ensure content is accessible, engaging, and impactful. - Impact: The Senior Specialist directly enhances organizational readiness, employee engagement, and knowledge retention by delivering media that simplifies complex topics and improves learning outcomes. The role impacts global operations by ensuring high standards of consistency and professionalism in all media deliverables. - Leadership: While the role may not carry formal direct reports, it requires leadership in managing large-scale projects, coordinating resources, and influencing cross-functional stakeholders. The Senior Specialist acts as a subject matter expert and mentor to peers, providing creative guidance and setting quality benchmarks. The role requires ownership of media initiatives from concept to execution, ensuring accountability, resource efficiency, and alignment with organizational priorities. For all roles: - Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. - Skills: Strong time management and organizational skills - Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Requirements: - Bachelor's degree in Instructional Design, Digital Media, Communications, Education Technology, or a related field - Equivalent experience with a strong portfolio of multimedia content will also be considered - ATD, Articulate, PMP certifications are a plus - Proven ability to influence stakeholders across departments - High level of creativity, visual storytelling, and attention to brand standards - Exceptional project management, prioritization, and time management skills - Familiarity with LMS and content versioning workflows - Excellent verbal and written communication skills with the ability to translate technical language - 5-7 years of experience in multimedia content development, instructional design, or digital training. Ideally within a customer service or content center environment - Demonstrated experience designing and deploying multimedia training at scale across large, diverse teams - Proven track record of leading content strategy initiatives and improving learning outcomes - Experience collaborating with business leaders, SMEs, and training managers to influence training programs and communication strategy - Deep expertise in multimedia instructional design and digital content strategy - Mastery of media production tools: - Video: Adobe Premier Pro, After Effects, Camtasia - eLearning: Articulate Storyline, Rise, Adobe Captivate - Design: Adobe Illustrator, Photoshop, Canva - Audio: Audacity, Adobe Audition (or similar) - Strong understanding of contact center operations, customer service principles, and performance drivers Travel: Less than 25% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Princess headquarters in Ft. Lauderdale, FL for in-office collaboration. What You Can Expect Princess provides comprehensive and innovative benefits to meet your needs, including: - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) #LI-Remote

Title: Social Media Content Creator (Hybrid from NY) Location: New York United States Job Category: Creative Requisition Number: SOCIA006670 Full-Time Hybrid Job Description: - This is a hybrid role with three weeks per month onsite (Mon. - Thurs.). The fourth week is fully remote. We're looking for a Social Media Content Creator who lives and breathes digital storytelling. This role is hands-on, fast-paced, and highly creative-perfect for someone who understands what stops the scroll and knows how to turn brand moments into engaging social content. You'll create, edit, and publish content that connects with our audience and brings our brand to life across social platforms. Responsibilities - Create engaging social-first content-including video, photography, graphics, and copy-for platforms like Instagram, TikTok, Facebook, Pinterest, and emerging channels - Concept, shoot, edit, and publish short-form video and static content - Collaborate with Social, Creative, and Marketing teams to support campaigns, launches, and key moments - Keep a pulse on social trends, formats, and cultural moments and apply them in brand-relevant ways - Manage multiple projects simultaneously while meeting tight deadlines - Assist with content calendars, posting schedules, and on-the-fly creative needs - Ensure all content aligns with brand guidelines and platform best practices Qualifications - 2 - 4+ years of experience creating content for social media (brand or creator experience) - A strong portfolio showcasing platform-native social content, especially short-form video - Comfortable being hands-on from ideation to execution to posting - Strong eye for visual storytelling, composition, and editing - Familiarity with social trends, sounds, memes, and platform behavior - Proficiency with tools such as Adobe Creative Suite, Premiere, After Effects, CapCut, Final Cut, Canva, or similar - Ability to take feedback, iterate quickly, and stay organized in a fast-moving environment - On-camera experience or comfort working with talent - Experience with lifestyle, fashion, retail, or consumer brands - Motion graphics or basic animation skills - Experience with influencer or UGC content

Role Description Ready to take your social media skills to the next level in the exciting world of FinTech? Our client, a leading innovator in the financial industry, is looking for a talented and driven Social Media Manager to join their dynamic remote team! If you're passionate about engaging audiences, crafting compelling content, and driving results, this could be your perfect opportunity. - Engage & Respond: Dive into social media conversations, providing top-notch responses to customer inquiries. - Campaign Creator: Plan, execute, and optimize social media campaigns across platforms like Instagram, Facebook, TikTok, and LinkedIn. - Content Strategist: Contribute to content strategy and planning, brainstorming ideas to boost engagement and brand growth. - Design & Deliver: Create and schedule engaging content, including simple graphics, with support but not full reliance on the design team. - Polish & Perfect: Proofread and refine all content before publishing, ensuring accuracy and brand consistency. - Analyze & Adjust: Monitor performance metrics, conduct A/B testing, and refine strategies based on data-driven insights. - Brand Guardian: Ensure all content adheres to brand guidelines and platform policies. - Stay Ahead: Keep up with the latest social media trends, best practices, and industry regulations. Qualifications - Excellent Communication: Perfect English communication skills, both written and verbal. - Social Media Expertise: Proven experience managing social media for businesses. - FinTech Interest: Knowledge of the FinTech space is a plus. - Experience Matters: Minimum 3 years of experience, preferably in an agency environment. - Graphic Skills: Ability to create graphics for social media content. - Ad Management: Experience handling ad budgets and performance tracking. - Portfolio Required: A portfolio showcasing your past social media campaigns and content. Benefits - Competitive salary package. - Health Insurance (BPJS Kesehatan & Ketenagakerjaan). - Career growth opportunities in an international and fast-paced industry. - Collaborative and creative work environment.

Role Description We’re looking for a creative, hands on Social Media Lead (opportunity for contract-to-hire) to drive and execute our brand presence on TikTok, Instagram and YouTube. You’ll own social media end to end across all platforms with full responsibility for content creation, community management and overall impact. You will be responsible for delivering month over month engagement and demonstrating the impact of social media content on overall user growth. - Build a comprehensive social media strategy to bring the brand to life across Instagram, TikTok and YouTube. - Design and execute social media campaigns across Instagram, TikTok and YouTube. - Film and edit videos to post across all channels. - Ideate on and execute new content and formats. - Build AI native workflows to optimize how we test, learn and personalize the user journey from off platform to in product. - Stay on top of trends across social media and marketing and propose on-brand content to align with trends. - Build and optimize a holistic content calendar. - Partner with marketing and product to support key initiatives and launches. - Provide direct, data-backed insights to leadership on what’s working and where to invest. Qualifications - 4+ years running social media in-house, ideally for a consumer subscription product. - Proven track record of creating content that appeals to a high school audience. - Demonstrated track record of scaling social media accounts for a 0-to-1 brand. - Deep expertise in Instagram, TikTok and YouTube. - Analytical and data-driven: you track your content beyond just impressions to engagement and impact. - Strong creative instincts: you know what makes content work and you know how and when to create and launch new content. - Comfortable with ambiguity and a lean team: you move fast, stay close to the work, and take responsibility for outcomes. - Strong cross-functional communication skills that enable you to present your ideas clearly and concisely to both peers and executive leadership. - Naturally curious and hands-on: you’re constantly testing new tools, experimenting with workflows, and finding ways to move faster and get more leverage from your time. - Low ego, high ownership, and motivated to win. Requirements This is a rare opportunity to join a company at the exact right moment, where product-market fit is proven, the mission is clear, and the canvas is still blank enough for your fingerprints to shape what comes next. You’ll own social media end-to-end, with the autonomy to test, scale, and define how Acely leverages social media marketing. Your work will directly impact our brand and how we grow as a company. Benefits - Competitive salary ($80 - $120K based on experience) + equity. - Remote-first (with optional quarterly SF meetups). - Full health benefits (medical, dental, vision). - 401(k) with company match. - Flexible PTO + company holidays. - Professional development budget. - Home office stipend. - Wellness resources. - Monthly hackathons.