• Review and discover new content as assigned by the Project Manager. • Utilize internal management tools to classify and assign content into a product-specific content repository and database. • Record and maintain all relevant information in structured spreadsheets. • Review and analyze lists of data provided by the Project Manager for a variety of project purposes. • Identify inconsistencies or anomalies in data and flag or resolve them as appropriate. • Review videos or other data related to the application to assess content quality and identify data issues. • Apply fixes within internal tools or spreadsheets, or report unresolved issues for escalation. • Ensure alignment with internal content standards and data accuracy expectations. • Conduct quality checks on each type of completed work across all team members to ensure compliance and consistency. • Use agreed-upon quality forms and scoring methodologies to evaluate accuracy and completeness. • Maintain records of QA results and communicate findings to relevant stakeholders.

• Create and process both internal Solutions team and external Partners tenant management tickets • Including demo, workshop, and proof-of-concept (POC) tenants cloning, migration, back-up, and related procedures • Effectively communicate to both internal and external customers about tenant updates; including timing expectations and content changes • Architect, create, refine and maintain Solutions team sales demo assets • Ensure that sales demo content is aligned with the company Go-To-Market (GTM) packages and solutions • Liaise with the Services, Partners, and Customer Success teams to incorporate customer requirements into sales demo content • Liaise with the Product team to communicate sales product needs and to keep them informed of the Solutions team sales demo content • Incorporate new product features into sales demo content and enable the Solutions Consultants (SC) on new product features • Create and maintain all sales demo content design and architecture documentation • Provide architecture and design support to the Solutions team • Educate Solutions team on all sales demo assets; troubleshoot product and performance issues • Work with Consultants to deconstruct a prospect’s business process and define the strategy for delivering an effective POC • Build POCs that deliver the defined success criteria in a timely, complete, and high-quality fashion • Including demo script creation and walkthrough for the respective SC

• Research topics customers want to learn more about • Produce and publish engaging technical content including blog posts, emails, videos, podcasts, etc. • Measure content impact through metrics like inbound leads • Collaborate with internal teams to source ideas and improve content strategy

• Lead the strategy and execution of platform safety and credibility efforts. • Build the teams, policies, and systems needed to responsibly moderate user‑generated content at scale. • Define moderation standards, design end‑to‑end workflows, and establish vendor and automation capabilities. • Guide the organization on risk, edge cases, and compliance. • Oversee and advise on data governance practices in partnership with internal teams and our broader ecosystem.