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Safety Manager
Location
Canada
Posted
6 days ago
Salary
$94K - $117K / year
Seniority
Lead
Job Description
Safety Manager
Airbnb
• Ensure a strong operational environment for your teams • Manage the team's handling of complex, sensitive, and/or urgent cases • Drive performance across ambassadors, team members, and the service • Build and cultivate an engaged and diverse team • Support strategic initiatives within service delivery and your department
Job Requirements
- 8+ years of progressive experience in a customer service or operations role
- 5+ years of experience managing, coaching, and developing large customer-focused teams
- Proven experience improving team performance
- Experience deploying resources to manage real-time crisis situations
- Experience in data analysis and reporting
- Availability to work weekends, holidays, and on-call
Benefits
- Bonus
- Equity
- Employee Travel Credits
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