• Define and execute the long-term roadmap for the Critical Response team, including tooling upgrades, program gap remediation and AI integrations. • Lead continued development of current workflows and safety programs to improve case process accuracy and reduce operational redundancy. • Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more effective escalation and safety frameworks for the company to reduce risks. • Ensure institutional knowledge is documented and scalable across all workflows. • Audit and streamline existing workflows to reduce administrative burden and expand capacity for strategic, proactive work. • Implement a clear framework for team’s operation capacity while balancing reactive case-handling and dedicated project deliveries. • Be able to use and interpret data to surface operational insights that drive process improvements and better safety outcomes. • Mentoring the team. Build a high-trust, high-engagement team culture. Establish clear career paths and growth opportunities for all members in the team. • Ensuring all team members have clear ownership, development opportunities, and a sense of purpose. • Owns team performance across urgent and routine Salesforce cases and safety alert systems. • Ensure operational coverage; proactively manage scheduling, escalations, and coverage gaps. • Serves as one of the primary escalation points for critical incidents.

• Define and execute the long-term roadmap for the Critical Response team, including tooling upgrades, program gap remediation and AI integrations. • Lead continued development of current workflows and safety programs to improve case process accuracy and reduce operational redundancy. • Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more effective escalation and safety frameworks for the company to reduce risks. • Ensure institutional knowledge is documented and scalable across all workflows. • Audit and streamline existing workflows to reduce administrative burden and expand capacity for strategic, proactive work. • Implement a clear framework for team’s operation capacity while balancing reactive case-handling and dedicated project deliveries. • Be able to use and interpret data to surface operational insights that drive process improvements and better safety outcomes. • Mentoring the team. Build a high-trust, high-engagement team culture. Establish clear career paths and growth opportunities for all members in the team. • Owns team performance across urgent and routine Salesforce cases and safety alert systems. • Ensure operational coverage; proactively manage scheduling, escalations, and coverage gaps. • Serves as one of the primary escalation points for critical incidents.

• Authorizes and reviews utilization of mental health and substance abuse services in inpatient and/or outpatient care settings. • Collects and analyzes utilization data. • Assists with discharge planning and care coordination. • Provides member assistance with mental health and substance abuse issues. • Monitors inpatient and/or outpatient level of care services to ensure medical necessity and effectiveness. • Performs concurrent reviews for inpatient and/or outpatient care. • Develops discharge plans in conjunction with providers and facilities and oversees their implementation. • Provides information to members and providers regarding mental health and substance abuse benefits.

Title: Specialty Business Manager, Derm - Washington N, DC Location: USA - DC - Virtual Full-time Job Description: By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. About the Role The Dermatology sales force is primarily responsible for driving demand following potential regulatory approval for the assigned product through education. They are responsible for educating healthcare providers (HCPs) and optimizing the business opportunities in targeted physician offices, key clinics and hospital accounts that specialize in the Dermatology therapeutic area. The Specialty Business Manager (SBM) will be required to demonstrate excellence in developing and applying business processes that benefit patients and lead to the achievement of sales goals and objectives. How you will contribute: - Support account on-boarding through education. - Engage in clinical selling activities, including delivering the clinical value proposition, advancing customers across a brand educational continuum. - Support initial clinical and patient access education for medical staff. - Coordinate and support clinical education opportunities and programs for HCPs, such as peer-to-peer education. - Conduct account management activities within Dermatology practices, clinics and outlets as well as independent physician offices. - Attain sales goals and objectives by delivering product volume as well as other key metrics in the assigned Territory. Utilize discretion and judgment to execute the franchise and company brand strategy and tactics within the assigned customer segment, which may include physicians within specialty medical practices and their staff, specialists within local hospitals, clinics, and support staff as well as pharmacists within a specific geographic area - Establish professional working relationships with Health Care Providers decision makers, support staff, and other stakeholders within assigned customers, to support the safe and effective use of the company's products - through developing and applying clinical and business expertise, and effective selling skills. - Develop and deliver a targeted sales message to HCPs to support patients’ safe and effective use of assigned product based on accurate clinical information, utilizing approved marketing materials and medical reprints, and discuss therapeutic strategies to inform and educate decision makers. - Executes marketing strategies at the local level, leveraging resources appropriately and working successfully with company team members and counterparts to share ideas and information to enhance business results. Accountable to build customer engagement by identifying and cultivating relationships and educating key decision makers at the local level who can inform decision making within the healthcare provider systems and specialty medical practices. - Presents complex clinical and business information on the assigned products and patient support services to an audience of office and institutional based Dermatologists, health care professionals, professional and patient groups, and others involved in the decision-making process. - Develop and implement medical education opportunities and sponsor programs to expand the knowledge of healthcare professionals. Frequently educate self on the latest information related to disease states, treatments and the changing business environment. - Strategically manages all allocated resources provided including financial/budgets, managed markets, medical affairs, home office, etc. - Exemplify Takeda’s patient-first values and commitment to upholding high standards of customer satisfaction. Adhere to all Takeda compliance policies, guidelines, and training. Demonstrate leadership and integrity by seeking clarification when uncertain on compliance matters. Minimum Requirements/Qualifications Required - Bachelors degree – BA/BS - 3+ years of successful selling experience in pharmaceutical, biotech or medical device and/or relevant clinical or industry experience.; OR 2+years of successful selling experience at Takeda - Experience calling Dermatologists/Dermatology experience highly preferred - Demonstrated business and strategic planning skills to identify unique selling opportunities and adaptability to changing market conditions. - Demonstrated understanding of managed care landscape and how it influences/impacts business. - Strong verbal, influencing, presentation and written communication skills. - Strong collaboration skills and success working in teams. - Reside within or close proximity to assigned geography. Preferred: - A minimum of 5 years’ direct selling experience to healthcare professionals in the pharmaceutical, biotech, device or healthcare industry and/or relevant clinical or industry experience - Experience in calling on Dermatologists - Experience with managing and communicating complex reimbursement issues Training Requirements: - This position and continued employment are contingent upon the employee successfully passing mandatory product training which includes written and oral examinations. - External Takeda Hires Only: During that training period, the employee will be classified as a non-exempt employee and will be eligible for overtime during the training period only in accordance with applicable federal and/or state law, but the employee will not be eligible for any Takeda-related sales incentive programs and/or other production-based bonuses. The training period will consist of live instruction, independent study, role play, and other training related activities which should take no more than 8 hours per day and 40 hours total in a work week. - After successful passage of the mandatory product training examinations, the employee will be transitioned to exempt status and will no longer be eligible for overtime. They will then be paid on a bi-weekly basis and eligible to participate in various Takeda related sales incentive programs and/or contests. LICENSES/CERTIFICATIONS: - Valid Driver's License TRAVEL REQUIREMENTS: - Ability to drive and/or fly to accounts and occasional business meetings - Some overnight travel of up to 25-50% may be required depending on geographic assignment Takeda Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - DC - Virtual U.S. Hourly Wage Range: $63.51 - $87.31 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - DC - Virtual Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No