• Own day-to-day execution across Ops, Billing, Sales, and Customer Service • Run the operating cadence: weekly exec meetings, KPI dashboards, and performance reviews • Build internal communication systems to reduce dependency on founders • Assess and support (or restructure) department leads across multiple verticals • Lead cross-functional projects across customer operations, sales, and billing • Design and implement scalable SOPs, playbooks, and internal reporting systems • Overhaul broken or manual financial and billing systems disrupted by recent vendor changes • Build customer support systems that prevent fire drills and protect client experience • Collaborate directly with current COO and executive team to shape future org structure

• Oversee all internal operations including consulting delivery, client services, project management, workforce planning, and technology enablement • Build scalable operational infrastructure to support firm growth, new service lines, and geographic expansion • Establish and monitor key performance indicators (KPIs) to drive accountability, productivity, and profitability • Champion process optimization and best practices across consulting engagements and internal operations • Partner with Finance to manage budgeting, forecasting, revenue optimization, and margin improvement • Ensure consistent, high-quality delivery of pharmacy consulting services across all client engagements • Translate firm strategy into executable operational plans with clear milestones and ownership • Lead talent strategy including recruiting, onboarding, performance management, and retention • Ensure adherence to applicable healthcare regulations, data privacy, and client confidentiality standards (e.g., HIPAA)

• Own daily operations across PR, media, content, client delivery, and internal support teams. • Translate leadership direction into clear operational plans, timelines, and execution priorities. • Ensure work is delivered on time, within scope, and at expected quality standards. • Act as the escalation point for operational issues and delivery risks. • Oversee project planning, prioritization, and execution across all client accounts. • Support or directly manage key client relationships when needed. • Ensure smooth handover from sales to delivery teams. • Manage risks, dependencies, and changes in scope. • Review existing workflows and identify inefficiencies or execution gaps. • Design, document, and implement practical SOPs for core functions: Client onboarding, PR execution, media placement, and reporting, Content and media production workflows, Account management, and client communications, Internal admin, finance, and HR coordination. • Ensure SOP adoption and consistent execution across teams. • Implement and manage operational tools (project management, CRM, reporting, collaboration). • Improve visibility through simple dashboards and tracking systems. • Drive light automation to reduce manual work and improve turnaround time. • Ensure teams use tools correctly and consistently. • Work closely with the CRO to align sales promises with operational capacity. • Ensure smooth client handover from sales to delivery. • Provide feedback on pricing, scope, and capacity constraints. • Track team utilization, workload, and delivery capacity. • Support finance with invoicing coordination, cost tracking, and operational budgeting inputs. • Identify cost leaks and inefficiencies within operations. • Manage team leads and key individual contributors across operations and delivery. • Set clear expectations, priorities, and accountability. • Support hiring, onboarding, and performance management with HR. • Build a culture of ownership, discipline, and continuous improvement.

**Location: **Remote (CET working hours) **Reports to: **CEO **Works closely with: **CTO, CFO, Head of HR, Department Heads **Role Mission** The COO ensures that Prop Firm Match’s strategy is translated into consistent, scalable, and measurable execution across all operational functions, enabling revenue growth, customer satisfaction, and internal efficiency - without slowing down innovation or ownership culture. The COO acts as the company’s execution architect and operational partner to C-level leaders, removing friction between teams, strengthening delivery systems, and building scalable operating models that support rapid growth. **Top 3 Performance Objectives** *1. Build a scalable operating model that enables fast, reliable execution (first 90 days → later on)* ▸ Map, standardize, and optimize core workflows across Operations, Customer Support, Delivery, and Internal Systems ▸ Clarify ownership, escalation paths, and decision rights across operational functions ▸ Establish consistent operating rhythms (planning, execution tracking, reviews) ▸ Reduce execution bottlenecks and dependency on founders for day-to-day delivery Success looks like: Workflows are clear, owned, documented, and measurable; teams execute with less friction and fewer delays. *2. Align cross-functional execution with company strategy and performance systems (within 3–4 months)* ▸ Partner with CEO, CTO, CFO, and HR to translate company strategy into departmental execution priorities ▸ Support rollout of company-wide KPI / OKR frameworks and execution dashboards ▸ Ensure operational metrics reflect real business outcomes, not just activity ▸ Embed accountability through quarterly planning, progress reviews, and corrective action loops Success looks like: All departments execute against aligned priorities, leadership has visibility into performance, and course correction happens early. *3. Strengthen service delivery, customer experience, and leadership capacity to support growth (later on)* ▸ Improve operational readiness of Customer Support and Delivery teams for increasing volume and complexity ▸ Implement service quality standards, feedback loops, and continuous improvement processes ▸ Coach department heads on execution discipline, prioritization, and operational leadership ▸ Build scalable management practices that reduce chaos while preserving autonomy Success looks like: Customer experience improves, teams scale without performance drops, and leaders operate with stronger execution maturity. **Success Indicators** ▸ Scalable operating model adopted across operational teams ▸ Clear execution cadence across departments ▸ Improved service and support KPIs ▸ Faster project delivery and fewer cross-team blockers ▸ Reduced dependency on founders for operational problem-solving ▸ Positive leadership feedback on execution reliability and clarity.